{"id":62233,"date":"2021-02-02T12:25:00","date_gmt":"2021-02-02T12:25:00","guid":{"rendered":"https:\/\/unitalk-wp.artilab.dev\/bez-kategorii\/customer-success-customer-support-v-chem-otlichiya-i-kak-ikh-ispolzovat-biznesu\/"},"modified":"2024-03-15T11:17:54","modified_gmt":"2024-03-15T11:17:54","slug":"customer-success-customer-support-v-chem-otlichiya-i-kak-ikh-ispolzovat-biznesu","status":"publish","type":"post","link":"https:\/\/unitalk.cloud\/ru\/insajty-dlya-biznesa\/customer-success-customer-support-v-chem-otlichiya-i-kak-ikh-ispolzovat-biznesu\/","title":{"rendered":"Customer Success \u0438 Customer Support: \u0432 \u0447\u0435\u043c \u043e\u0442\u043b\u0438\u0447\u0438\u044f \u0438 \u043a\u0430\u043a \u0438\u0445 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0431\u0438\u0437\u043d\u0435\u0441\u0443"},"content":{"rendered":"\n<p>\u041a\u043b\u0438\u0435\u043d\u0442\u044b \u2014 \u043e\u0441\u043d\u043e\u0432\u0430 \u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u0418 \u0435\u0441\u043b\u0438 \u0438\u0445 \u043d\u0435 \u0431\u0443\u0434\u0435\u0442 \u2014 \u043d\u0435 \u0431\u0443\u0434\u0435\u0442 \u0438 \u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u041e\u0447\u0435\u0432\u0438\u0434\u043d\u043e, \u0434\u0430? \u0421 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u043d\u0443\u0436\u043d\u043e \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c, \u0447\u0442\u043e\u0431\u044b \u0431\u0438\u0437\u043d\u0435\u0441 \u043c\u043e\u0433 \u0434\u0432\u0438\u0433\u0430\u0442\u044c\u0441\u044f \u0432\u043f\u0435\u0440\u0435\u0434. \u0422\u043e\u0436\u0435 \u043f\u0440\u043e\u0441\u0442\u043e, \u0434\u0430? \u0410 \u0432\u043e\u0442 \u043a\u0430\u043a \u0438\u043c\u0435\u043d\u043d\u043e \u043e\u0431\u0440\u0430\u0449\u0430\u0442\u044c\u0441\u044f \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438, \u0432 \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u0438 \u043e\u0442 \u0446\u0435\u043b\u0435\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0434\u043e\u0441\u0442\u0438\u0447\u044c, \u2014 \u043a\u0430\u043a \u0440\u0430\u0437 \u043f\u0440\u043e \u0440\u0430\u0437\u043d\u0438\u0446\u0443 \u043c\u0435\u0436\u0434\u0443 Customer Success \u0438 Customer Support. \u041f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u044d\u0442\u0438 \u043f\u043e\u043d\u044f\u0442\u0438\u044f \u043e \u0440\u0430\u0437\u043d\u043e\u043c, \u0445\u043e\u0442\u044f \u0438\u0445 \u0437\u0430\u0447\u0430\u0441\u0442\u0443\u044e \u0438 \u043e\u0442\u043e\u0436\u0434\u0435\u0441\u0442\u0432\u043b\u044f\u044e\u0442.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<p>\u0420\u0430\u0437\u0431\u0438\u0440\u0430\u0435\u043c\u0441\u044f \u0432 \u043e\u0442\u043b\u0438\u0447\u0438\u044f\u0445, \u0447\u0442\u043e\u0431\u044b \u043f\u043e\u043d\u044f\u0442\u044c, \u043a\u0430\u043a\u0438\u043c \u043d\u0430\u0431\u043e\u0440\u043e\u043c \u043d\u0430\u0432\u044b\u043a\u043e\u0432 \u0434\u043e\u043b\u0436\u043d\u044b \u043e\u0431\u043b\u0430\u0434\u0430\u0442\u044c \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438, \u0447\u0442\u043e\u0431\u044b \u0434\u043e\u0441\u0442\u0438\u0447\u044c \u0432\u0430\u0448\u0438\u0445 \u0431\u0438\u0437\u043d\u0435\u0441-\u0446\u0435\u043b\u0435\u0439. \u0422\u0430\u043a \u0432\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u0443\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0443, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0431\u0443\u0434\u0435\u0442 \u0444\u043e\u043a\u0443\u0441\u0438\u0440\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u0445, \u0438\u0445 \u0442\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f\u0445 \u0438 \u0436\u0435\u043b\u0430\u043d\u0438\u044f\u0445. \u0412\u0435\u0434\u044c \u0441\u0435\u0439\u0447\u0430\u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u043d\u0443\u0436\u0435\u043d \u043d\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442, \u043a\u0430\u043a \u0442\u0430\u043a\u043e\u0432\u043e\u0439, \u0430 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0438\u0445 \u043f\u0440\u043e\u0431\u043b\u0435\u043c.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D0%A7%D1%82%D0%BE_%D1%82%D0%B0%D0%BA%D0%BE%D0%B5_Customer_Support\"><\/span><strong>\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Customer Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0414\u043e\u043f\u0443\u0441\u0442\u0438\u043c, \u0432\u044b \u043a\u0443\u043f\u0438\u043b\u0438 \u0434\u0435\u043a\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0435 \u0434\u0435\u0440\u0435\u0432\u043e \u043c\u0430\u043d\u0434\u0430\u0440\u0438\u043d\u0430, \u043f\u0440\u0438\u043d\u0435\u0441\u043b\u0438 \u0434\u043e\u043c\u043e\u0439 \u0438 \u043b\u044e\u0431\u0443\u0435\u0442\u0435\u0441\u044c. \u0427\u0435\u0440\u0435\u0437 \u0432\u0440\u0435\u043c\u044f \u043f\u043e\u043b\u043e\u0432\u0438\u043d\u0430 \u043f\u043b\u043e\u0434\u043e\u0432 \u043e\u0441\u044b\u043f\u0430\u043b\u0430\u0441\u044c. \u0412\u044b \u0438\u0434\u0435\u0442\u0435 \u043a \u043f\u0440\u043e\u0434\u0430\u0432\u0446\u0443 \u0438 \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0435 \u043e \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0435. \u0421\u043e\u0431\u0435\u0441\u0435\u0434\u043d\u0438\u043a \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u043d\u0430 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u0430\u0433\u0430\u0435\u0442 \u043f\u0440\u0438\u0447\u0438\u043d\u0443, \u0432\u044b\u044f\u0441\u043d\u044f\u0435\u0442 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0443\u0445\u043e\u0434\u0430 \u0437\u0430 \u0434\u0435\u0440\u0435\u0432\u043e\u043c, \u0434\u0430\u0435\u0442 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438, \u043a\u0443\u0434\u0430 \u043f\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0440\u0430\u0441\u0442\u0435\u043d\u0438\u0435 \u0438 \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0440\u0430\u0437 \u043f\u043e\u043b\u0438\u0432\u0430\u0442\u044c. \u0412\u044b \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0435\u0442\u0435 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438, \u043c\u0430\u043d\u0434\u0430\u0440\u0438\u043d\u043a\u0438 \u0431\u043e\u043b\u044c\u0448\u0435 \u043d\u0435 \u043e\u0441\u044b\u043f\u0430\u044e\u0442\u0441\u044f, \u0430 \u0434\u0435\u0440\u0435\u0432\u043e \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u0435\u0442 \u0440\u0430\u0441\u0442\u0438. \u042d\u0442\u043e Support, \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u0422\u043e \u0435\u0441\u0442\u044c \u044d\u0442\u043e \u2014 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0443\u0436\u0435 \u0432\u043e\u0437\u043d\u0438\u043a\u0448\u0438\u0445 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D0%A7%D1%82%D0%BE_%D1%82%D0%B0%D0%BA%D0%BE%D0%B5_Customer_Success\"><\/span><strong>\u0427\u0442\u043e \u0442\u0430\u043a\u043e\u0435 Customer Success&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u0414\u0440\u0443\u0433\u0430\u044f \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0438. \u0412\u044b \u043f\u043e\u043a\u0443\u043f\u0430\u0435\u0442\u0435 \u0434\u0435\u043a\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0435 \u0434\u0435\u0440\u0435\u0432\u043e \u043c\u0430\u043d\u0434\u0430\u0440\u0438\u043d\u0430. \u0412\u0430\u043c \u0442\u0443\u0442 \u0436\u0435 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442, \u0447\u0442\u043e \u0441 \u043d\u0438\u043c \u0434\u0435\u043b\u0430\u0442\u044c, \u043a\u0443\u0434\u0430 \u0441\u0442\u0430\u0432\u0438\u0442\u044c, \u043a\u0430\u043a\u043e\u0439 \u0434\u043e\u043b\u0436\u043d\u0430 \u0431\u044b\u0442\u044c \u0442\u0435\u043c\u043f\u0435\u0440\u0430\u0442\u0443\u0440\u0430 \u0438 \u0432\u043b\u0430\u0436\u043d\u043e\u0441\u0442\u044c \u0432\u043e\u0437\u0434\u0443\u0445\u0430, \u0447\u0435\u043c \u0443\u0434\u043e\u0431\u0440\u044f\u0442\u044c, \u043a\u043e\u0433\u0434\u0430 \u0438 \u043a\u0430\u043a \u043f\u0435\u0440\u0435\u0441\u0430\u0436\u0438\u0432\u0430\u0442\u044c, \u0432 \u043a\u0430\u043a\u0443\u044e \u043f\u043e\u0447\u0442\u0443 \u043f\u0435\u0440\u0435\u0441\u0430\u0436\u0438\u0432\u0430\u0442\u044c, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0440\u0430\u0437 \u043f\u043e\u043b\u0438\u0432\u0430\u0442\u044c\u2026 \u0414\u0430\u044e\u0442 \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u0438, \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0438, \u0433\u0434\u0435 \u043c\u043e\u0436\u043d\u043e \u0443\u0442\u043e\u0447\u043d\u0438\u0442\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u0438 \u0442. \u0434.; \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0442\u043e\u043c \u043e\u0442\u0434\u0430\u044e\u0442 \u0434\u0435\u0440\u0435\u0432\u043e \u0432 \u0440\u0443\u043a\u0438; \u0438 \u043f\u0435\u0440\u0438\u043e\u0434\u0438\u0447\u0435\u0441\u043a\u0438 \u0441\u0432\u044f\u0437\u044b\u0432\u0430\u044e\u0442\u0441\u044f \u0441 \u0432\u0430\u043c\u0438 \u0438 \u0441\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0442, \u0432\u0441\u0435 \u043b\u0438 \u0441 \u0440\u0430\u0441\u0442\u0435\u043d\u0438\u0435\u043c \u043e\u043a. \u042d\u0442\u043e Success, \u043e\u0442\u0434\u0435\u043b, \u0437\u0430\u0431\u043e\u0442\u044f\u0449\u0438\u0439\u0441\u044f \u043e\u0431 \u00ab\u0443\u0441\u043f\u0435\u0445\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u00bb. \u0422\u043e \u0435\u0441\u0442\u044c \u044d\u0442\u043e \u2014 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0437\u0430\u0434\u043e\u043b\u0433\u043e \u0434\u043e \u0438\u0445 \u0432\u043e\u0437\u043d\u0438\u043a\u043d\u043e\u0432\u0435\u043d\u0438\u044f, \u044d\u0442\u043e:<\/p>\n\n\n\n<div class=\"su-list custom-list circle-list\" style=\"margin-left:0px\">\n<ul>\n<li><img decoding=\"async\" src=\"\" alt=\"\" \/> \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435, \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u0435 \u0438 \u043f\u043e\u0441\u0442\u0440\u043e\u0435\u043d\u0438\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438;<\/li>\n<li><img decoding=\"async\" src=\"\" alt=\"\" \/> \u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432;<\/li>\n<li><img decoding=\"async\" src=\"\" alt=\"\" \/> \u043f\u043e\u043c\u043e\u0449\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0432 \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u0438 \u0438 \u0446\u0435\u043b\u0435\u0439;<\/li>\n<li><img decoding=\"async\" src=\"\" alt=\"\" \/> \u0443\u0441\u043f\u0435\u0448\u043d\u0430\u044f \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f \u0443\u0441\u043b\u0443\u0433 \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p>\u041e\u0441\u043d\u043e\u0432\u043d\u0430\u044f \u0437\u0430\u0434\u0430\u0447\u0430 Customer Success \u2014 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b\u043c. \u0410 \u0434\u043b\u044f \u044d\u0442\u043e\u0433\u043e \u043d\u0430\u0434\u043e \u043f\u043e\u043d\u0438\u043c\u0430\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430: \u0437\u043d\u0430\u0442\u044c, \u0441 \u0447\u0435\u043c \u043e\u043d \u0441\u0442\u0430\u043b\u043a\u0438\u0432\u0430\u0435\u0442\u0441\u044f, \u043a\u0430\u043a \u0440\u0435\u0430\u0433\u0438\u0440\u0443\u0435\u0442, \u043a\u0430\u043a \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442 \u0443\u0441\u043f\u0435\u0445 \u0438 \u0447\u0442\u043e \u043a \u043d\u0435\u043c\u0443 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442, \u043a\u0430\u043a\u0438\u0435 \u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0430. \u0418\u0437 \u044d\u0442\u043e\u0433\u043e \u2014 \u0447\u0435\u0433\u043e \u043d\u0435 \u0445\u0432\u0430\u0442\u0430\u0435\u0442 \u0432 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0435 \u0434\u043b\u044f \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u044f \u0443\u0441\u043f\u0435\u0445\u0430, \u0447\u0442\u043e \u043f\u043e\u043c\u043e\u0433\u043b\u043e \u0431\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u0443 \u0440\u0435\u0448\u0438\u0442\u044c \u0435\u0433\u043e \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443.&nbsp;<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<p>Customer Success \u0447\u0430\u0449\u0435 \u0432\u0441\u0435\u0433\u043e \u0432\u0441\u0442\u0440\u0435\u0447\u0430\u0435\u0442\u0441\u044f \u0432 \u043d\u0438\u0448\u0430\u0445 \u0441\u043e \u0441\u043b\u043e\u0436\u043d\u044b\u043c \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u043c: \u0432 IT \u0438 SaaS. \u041a\u043e\u0433\u0434\u0430 \u043a\u043b\u0438\u0435\u043d\u0442 \u043f\u043b\u0430\u0442\u0438\u0442 \u043d\u0435 \u0441\u0440\u0430\u0437\u0443 \u043c\u0438\u043b\u043b\u0438\u043e\u043d, \u0430 \u043a\u0430\u0436\u0434\u044b\u0439 \u043c\u0435\u0441\u044f\u0446 \u043f\u043e \u0447\u0443\u0442\u044c-\u0447\u0443\u0442\u044c, \u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0441\u044f \u043e\u0447\u0435\u043d\u044c \u0432\u0430\u0436\u043d\u043e, \u0447\u0442\u043e\u0431\u044b \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u043c \u043c\u0435\u0441\u044f\u0446\u0435 \u043e\u043d \u043d\u0438\u043a\u0443\u0434\u0430 \u043d\u0435 \u0443\u0448\u0435\u043b \u0438 \u043e\u043f\u043b\u0430\u0442\u0438\u043b \u043d\u043e\u0432\u044b\u0439 \u043f\u0435\u0440\u0438\u043e\u0434. \u042d\u0442\u043e \u043c\u0435\u043d\u044f\u0435\u0442 \u0444\u043e\u043a\u0443\u0441 \u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b. \u0412\u0435\u0434\u044c \u0435\u0441\u043b\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043d\u0435 \u0434\u043e \u043a\u043e\u043d\u0446\u0430 \u0440\u0430\u0437\u0431\u0435\u0440\u0435\u0442\u0441\u044f \u0432 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044f\u0445, \u043e\u043d \u043d\u0435 \u043f\u043e\u043b\u0443\u0447\u0438\u0442 \u043e\u0436\u0438\u0434\u0430\u0435\u043c\u043e\u0433\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0430 \u2014 \u0438 \u0431\u0438\u0437\u043d\u0435\u0441 \u0440\u0438\u0441\u043a\u0443\u0435\u0442 \u043f\u043e\u0442\u0435\u0440\u044f\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u043f\u0440\u0438\u0431\u044b\u043b\u044c, \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0435\u043d\u043d\u043e.&nbsp;<\/p>\n\n\n\n<p>\u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u0443\u0433\u043b\u0443\u0431\u0438\u043c\u0441\u044f \u0432 \u0440\u0430\u0437\u043d\u0438\u0446\u0443 Customer Success \u0438 Customer Support.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"wp-image-9003 aligncenter\" src=\"https:\/\/unitalk.cloud\/wp-content\/uploads\/2023\/03\/site_little_2-1-9.jpg\" alt=\"site_little_2\"><\/figure>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D0%92_%D1%87%D0%B5%D0%BC_%D0%BE%D1%82%D0%BB%D0%B8%D1%87%D0%B8%D1%8F_Customer_Success_%D0%B8_Customer_Support\"><\/span><strong>\u0412 \u0447\u0435\u043c \u043e\u0442\u043b\u0438\u0447\u0438\u044f Customer Success \u0438 Customer Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u041d\u0435\u0440\u0435\u0434\u043a\u043e Customer Success \u043f\u0443\u0442\u0430\u044e\u0442 \u0438 \u0441 Sales (\u043f\u0440\u043e\u0434\u0430\u0436\u0430\u043c\u0438), \u0438 \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u0430\u0433\u0430\u044e\u0442, \u0447\u0442\u043e \u043f\u0435\u0440\u0432\u044b\u0439 \u0437\u0430\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0442\u0440\u0430\u0442\u0438\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435. \u0421 \u043e\u0434\u043d\u043e\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b \u043e\u043d \u0434\u0430\u0435\u0442 \u043e\u0442\u0432\u0435\u0442\u044b \u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c, \u0441 \u0434\u0440\u0443\u0433\u043e\u0439&nbsp; \u2014 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043a\u0443\u043f\u0438\u0442\u044c \u0435\u0449\u0435 \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u044b \u0438\u043b\u0438 \u0443\u0441\u043b\u0443\u0433\u0438. \u0412 \u043f\u0440\u0438\u043c\u0435\u0440\u0435 \u0441 \u043c\u0430\u043d\u0434\u0430\u0440\u0438\u043d\u043e\u0432\u044b\u043c \u0434\u0435\u0440\u0435\u0432\u043e\u043c, \u043a\u043e\u0433\u0434\u0430 \u0432\u044b \u043f\u0440\u0438\u0434\u0435\u0442\u0435 \u0441 \u043e\u043f\u0430\u0432\u0448\u0438\u043c\u0438 \u043f\u043b\u043e\u0434\u0430\u043c\u0438, Sales \u043f\u0440\u043e\u0441\u0442\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0438\u0442 \u043a\u0443\u043f\u0438\u0442\u044c \u0443\u0434\u043e\u0431\u0440\u0435\u043d\u0438\u044f, \u043e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u044b\u0439 \u0433\u0440\u0443\u043d\u0442 \u0438 \u043d\u043e\u0432\u044b\u0439 \u0433\u043e\u0440\u0448\u043e\u0447\u0435\u043a. \u0418 \u0432\u0441\u0435.<\/p>\n\n\n\n<p>Customer Support \u0438 Sales \u2014 \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0437\u0434\u0435\u0441\u044c \u0438 \u0441\u0435\u0439\u0447\u0430\u0441. Customer Success \u2014 \u0438\u0433\u0440\u0430 \u0432 \u0434\u043e\u043b\u0433\u0443\u044e.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td><strong>\u0425\u0430\u0440\u0430\u043a\u0442\u0435\u0440\u0438\u0441\u0442\u0438\u043a\u0430<\/strong><\/td><td><strong>Customer Success<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\"><strong>Customer Support&nbsp;<\/strong><\/td><\/tr><tr><td>\u041f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430<\/td><td>\u041f\u0440\u043e\u0430\u043a\u0442\u0438\u0432\u043d\u0430\u044f. \u041f\u0440\u0435\u0434\u043e\u0442\u0432\u0440\u0430\u0449\u0435\u043d\u0438\u0435 \u0432\u043e\u0437\u043d\u0438\u043a\u043d\u043e\u0432\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u0420\u0435\u0430\u043a\u0442\u0438\u0432\u043d\u0430\u044f. \u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u0432\u043e\u0437\u043d\u0438\u043a\u0448\u0438\u0445 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432&nbsp;<\/td><\/tr><tr><td>\u0425\u0430\u0440\u0430\u043a\u0442\u0435\u0440 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f<\/td><td>\u041d\u0435 \u0438\u043c\u0435\u0435\u0442 \u00ab\u043a\u043e\u043d\u0435\u0447\u043d\u043e\u0439 \u0442\u043e\u0447\u043a\u0438\u00bb. \u042d\u0442\u043e \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u0430\u044f, \u0440\u0430\u0437\u0432\u0438\u0432\u0430\u044e\u0449\u0430\u044f\u0441\u044f \u0438 \u043f\u043e\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u043d\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u043d\u0430\u0434 \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u0435\u043c \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0445 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u0422\u0440\u0430\u043d\u0437\u0430\u043a\u0446\u0438\u043e\u043d\u043d\u043e\u0435. \u041d\u0430\u0447\u0438\u043d\u0430\u0435\u0442\u0441\u044f, \u043a\u043e\u0433\u0434\u0430 \u043a\u043b\u0438\u0435\u043d\u0442 \u043e\u0431\u0440\u0430\u0449\u0430\u0435\u0442\u0441\u044f, \u0438 \u0437\u0430\u043a\u0430\u043d\u0447\u0438\u0432\u0430\u0435\u0442\u0441\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u0435\u043c \u0435\u0433\u043e \u0437\u0430\u043f\u0440\u043e\u0441\u0430<\/td><\/tr><tr><td>\u041c\u0435\u0442\u0440\u0438\u043a\u0438<\/td><td>-\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044c \u043e\u0442\u0442\u043e\u043a\u0430 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439;<br>-LTV;<br>-\u043f\u043e\u0432\u0442\u043e\u0440\u043d\u044b\u0435 \u043f\u043e\u043a\u0443\u043f\u043a\u0438;<br>-\u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043a \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0443 (\u043c\u043e\u0436\u043d\u043e \u0438\u0437\u043c\u0435\u0440\u0438\u0442\u044c \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u043e\u043f\u0440\u043e\u0441\u043e\u0432)<\/td><td class=\"has-text-align-left\" data-align=\"left\">-\u0421\u043a\u043e\u0440\u043e\u0441\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432;<br>-\u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432 (\u043c\u043e\u0436\u043d\u043e \u0438\u0437\u043c\u0435\u0440\u0438\u0442\u044c \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u043e\u043f\u0440\u043e\u0441\u043e\u0432). \u041e\u0431\u044b\u0447\u043d\u043e \u043d\u0435 \u0443\u0447\u0438\u0442\u044b\u0432\u0430\u044e\u0442\u0441\u044f \u0441\u043e\u0431\u044b\u0442\u0438\u044f \u0434\u043e \u0438\u043b\u0438 \u043f\u043e\u0441\u043b\u0435 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441\u043e \u0441\u043b\u0443\u0436\u0431\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438<\/td><\/tr><tr><td>\u0420\u0435\u043d\u0442\u0430\u0431\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0446\u0438\u0439<\/td><td>\u041c\u043e\u0436\u043d\u043e \u0438\u0437\u043c\u0435\u0440\u0438\u0442\u044c \u043f\u043e:<br>-\u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044e \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044e \u0432 \u043f\u043e\u0432\u0441\u0435\u0434\u043d\u0435\u0432\u043d\u0443\u044e \u0431\u0438\u0437\u043d\u0435\u0441-\u0434\u0435\u044f\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432; -\u0441\u043a\u043e\u0440\u043e\u0441\u0442\u0438 \u0438 \u043e\u0431\u044a\u0435\u043c\u0443 \u0440\u0435\u0444\u0435\u0440\u0430\u043b\u043e\u0432;<br>-\u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0443 \u0440\u0435\u043f\u0443\u0442\u0430\u0446\u0438\u0438 \u0438 \u0443\u043f\u043e\u043c\u0438\u043d\u0430\u043d\u0438\u0439 \u0431\u0440\u0435\u043d\u0434\u0430;<br>-\u0435\u0441\u0442\u0435\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u043c\u0443 \u0440\u043e\u0441\u0442\u0443 \u0434\u043e\u0445\u043e\u0434\u043e\u0432, \u043d\u0435 \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u043e\u043c\u0443 \u0441 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u043c\u0438 \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u043e\u0432\u044b\u043c\u0438 \u0443\u0441\u0438\u043b\u0438\u044f\u043c\u0438;<br>-\u0443\u0432\u0435\u043b\u0438\u0447\u0435\u043d\u0438\u044e \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0435\u0439 \u0443\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044f, \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0439 \u0438 \u043f\u0435\u0440\u0435\u043a\u0440\u0435\u0441\u0442\u043d\u044b\u0445 \u043f\u0440\u043e\u0434\u0430\u0436<\/td><td class=\"has-text-align-left\" data-align=\"left\">\u0417\u0430\u0442\u0440\u0430\u0442\u044b, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0435 \u0441 \u043f\u043b\u043e\u0445\u043e\u0439 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u043e\u0439 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043b\u0435\u0433\u043a\u043e \u0438\u0437\u043c\u0435\u0440\u0438\u043c\u044b \u0438 \u043f\u043e\u043d\u044f\u0442\u043d\u044b:<br>-\u0440\u0435\u0439\u0442\u0438\u043d\u0433\u0438 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432;<br>-LTV \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432;<br>-\u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u0443\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u044f;<br>-\u0440\u0435\u0444\u0435\u0440\u0430\u043b\u044b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%D0%9F%D0%BE%D1%87%D0%B5%D0%BC%D1%83_%D0%B2%D0%B0%D0%B6%D0%BD%D0%BE_%D1%80%D0%B0%D0%B7%D0%B4%D0%B5%D0%BB%D1%8F%D1%82%D1%8C_Customer_Success_%D0%B8_Customer_Support\"><\/span><strong>\u041f\u043e\u0447\u0435\u043c\u0443 \u0432\u0430\u0436\u043d\u043e \u0440\u0430\u0437\u0434\u0435\u043b\u044f\u0442\u044c Customer Success \u0438 Customer Support&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u041a\u0440\u0430\u0442\u043a\u043e: Customer Support, \u0434\u0430 \u0438 \u043e\u0442\u0434\u0435\u043b \u043f\u0440\u043e\u0434\u0430\u0436, \u043d\u0435 \u0441\u043c\u043e\u0436\u0435\u0442 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u0439 \u0444\u0443\u043d\u043a\u0446\u0438\u0438 Customer Success \u2014 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b\u043c \u0438 \u0441\u0447\u0430\u0441\u0442\u043b\u0438\u0432\u044b\u043c.<\/p>\n\n\n\n<p>\u041c\u0435\u043d\u0435\u0435 \u043a\u0440\u0430\u0442\u043a\u043e: \u043f\u0440\u0438\u0432\u043b\u0435\u0447\u0435\u043d\u0438\u0435 \u043d\u043e\u0432\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e\u0431\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u0432\u0441\u0435 \u0434\u043e\u0440\u043e\u0436\u0435. \u041f\u043e\u043a\u0430 \u0431\u0438\u0437\u043d\u0435\u0441 \u043e\u0434\u0435\u0440\u0436\u0438\u043c \u043f\u0440\u0438\u0432\u043b\u0435\u0447\u0435\u043d\u0438\u0435\u043c \u043d\u043e\u0432\u044b\u0445 \u043f\u043e\u0441\u0435\u0442\u0438\u0442\u0435\u043b\u0435\u0439 \u0438 \u043d\u0435\u0431\u0440\u0435\u0436\u043d\u043e \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0441\u044f \u043a \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c, \u043e\u043d \u043d\u0435 \u043f\u043e\u043b\u0443\u0447\u0430\u0435\u0442 \u043f\u0440\u0438\u0431\u044b\u043b\u044c \u0432 \u043f\u043e\u043b\u043d\u043e\u043c \u043e\u0431\u044a\u0435\u043c\u0435. \u0418\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0435 <a href=\"https:\/\/hbr.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">Harvard Business Review<\/a> \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442, \u0447\u0442\u043e \u0440\u043e\u0441\u0442 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432\u0441\u0435\u0433\u043e \u043d\u0430 5% \u0443\u0432\u0435\u043b\u0438\u0447\u0438\u0432\u0430\u0435\u0442 \u043f\u0440\u0438\u0431\u044b\u043b\u044c \u043d\u0430 25-95%. \u041d\u0435\u043f\u043b\u043e\u0445\u043e, \u043d\u0435 \u0442\u0430\u043a \u043b\u0438?<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<p>\u0418\u043c\u0435\u043d\u043d\u043e \u043f\u043e\u044d\u0442\u043e\u043c\u0443 \u0431\u0438\u0437\u043d\u0435\u0441\u0443 \u0432\u0430\u0436\u043d\u043e \u0441\u043c\u0435\u0441\u0442\u0438\u0442\u044c \u0444\u043e\u043a\u0443\u0441 \u043d\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0438\u0445 \u0443\u0434\u0435\u0440\u0436\u0430\u043d\u0438\u0435. \u0420\u043e\u0441\u0442 \u0438 \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u0435 \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u0435\u0442\u0441\u044f \u0442\u0435\u043c, \u0443\u043c\u0435\u0435\u0442\u0435 \u043b\u0438 \u0432\u044b \u043e\u0441\u0442\u0430\u043d\u0430\u0432\u043b\u0438\u0432\u0430\u0442\u044c \u043e\u0442\u0442\u043e\u043a \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0442\u044c \u0443\u0441\u043f\u0435\u0445 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439. <a href=\"https:\/\/blog.hubspot.com\/service\/customer-success\" target=\"_blank\" rel=\"noreferrer noopener\">HubSpot <\/a>\u0432 \u0441\u0432\u043e\u0435\u043c \u0438\u0441\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u043d\u0438\u0438 \u0433\u043e\u0432\u043e\u0440\u0438\u0442, \u0447\u0442\u043e \u043c\u043e\u043b\u043e\u0434\u044b\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043d\u0430 21 % \u0447\u0430\u0449\u0435 \u043e\u0441\u0442\u0430\u043b\u044c\u043d\u044b\u0445 \u0437\u0430\u0431\u043e\u0442\u044f\u0442\u0441\u044f \u043e\u0431 \u00ab\u0443\u0441\u043f\u0435\u0445\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432\u00bb. \u0418 \u044d\u0442\u043e \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0438\u043c \u044d\u043a\u043e\u043d\u043e\u043c\u0438\u0442\u044c \u0434\u043e 33 % \u0431\u044e\u0434\u0436\u0435\u0442\u0430.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"wp-image-8438 aligncenter\" src=\"https:\/\/unitalk.cloud\/wp-content\/uploads\/2023\/03\/3-100-2.jpg\" alt=\"\"><\/figure>\n<\/div>\n\n\n\n<p>\u0421\u043e\u0433\u043b\u0430\u0441\u043d\u043e \u043e\u043f\u0440\u043e\u0441\u0430\u043c, <a href=\"https:\/\/www.superoffice.com\/blog\/customer-experience-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">86 %<\/a> \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439 \u0443\u0436\u0435 \u0441\u0435\u0439\u0447\u0430\u0441 \u0433\u043e\u0442\u043e\u0432\u044b \u0442\u0440\u0430\u0442\u0438\u0442\u044c \u0431\u043e\u043b\u044c\u0448\u0435 \u0434\u0435\u043d\u0435\u0433 \u0437\u0430 \u043e\u0442\u043b\u0438\u0447\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441. \u0412 2020 \u0433\u043e\u0434\u0443 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442 \u043e\u0431\u043e\u0448\u0435\u043b \u0446\u0435\u043d\u0443 \u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442 \u0438 \u0441\u0442\u0430\u043b \u0433\u043b\u0430\u0432\u043d\u044b\u043c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u043e\u043c \u043f\u0440\u0438 \u0432\u044b\u0431\u043e\u0440\u0435 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044f.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"wp-image-8439 aligncenter\" src=\"https:\/\/unitalk.cloud\/wp-content\/uploads\/2023\/03\/2-100-3.jpg\" alt=\"\"><\/figure>\n<\/div>\n\n\n\n<p>Customer Success \u0438 Customer Support \u043d\u0435 \u0438\u0441\u043a\u043b\u044e\u0447\u0430\u044e\u0442 \u0434\u0440\u0443\u0433 \u0434\u0440\u0443\u0433\u0430 \u0438 \u0434\u043b\u044f \u0440\u0430\u0437\u0432\u0438\u0442\u0438\u044f \u0431\u0438\u0437\u043d\u0435\u0441\u0430 \u0434\u043e\u043b\u0436\u043d\u044b \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c. \u041b\u0443\u0447\u0448\u0435, \u0435\u0441\u043b\u0438 \u044d\u0442\u043e \u0431\u0443\u0434\u0443\u0442 2 \u0440\u0430\u0437\u043d\u044b\u0445 \u043e\u0442\u0434\u0435\u043b\u0430, \u0447\u0442\u043e\u0431\u044b \u0447\u0435\u0442\u043a\u043e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0440\u043e\u043b\u0438, \u043c\u0438\u0441\u0441\u0438\u044e \u0438 \u0446\u0435\u043b\u0438 \u043a\u0430\u0436\u0434\u043e\u0433\u043e. \u041d\u043e \u043f\u0443\u0441\u0442\u044c \u043e\u0442\u0434\u0435\u043b\u044b \u0431\u0443\u0434\u0443\u0442 \u043d\u0430 \u043e\u0434\u043d\u043e\u0439 \u0432\u043e\u043b\u043d\u0435, \u0447\u0442\u043e\u0431\u044b \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u0435\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0435 \u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u0445 \u0434\u043b\u044f \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u044f \u0431\u043e\u043b\u0435\u0435 \u043e\u0431\u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439.&nbsp;<\/p>\n\n\n\n<p>&nbsp;<\/p>\n<p>\u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0442\u0435\u0445\u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u043f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e \u0441\u0442\u0430\u043b\u043a\u0438\u0432\u0430\u0435\u0442\u0441\u044f \u0441 \u043e\u0434\u043d\u043e\u0439 \u0438 \u0442\u043e\u0439 \u0436\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043e\u0439 \u0438\u043b\u0438 \u0436\u0430\u043b\u043e\u0431\u043e\u0439 \u043e\u0442 \u043f\u043e\u0434\u043f\u0438\u0441\u0447\u0438\u043a\u043e\u0432 \u2192 \u043f\u0435\u0440\u0435\u0434\u0430\u0435\u0442 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0435 \u043f\u043e \u0440\u0430\u0431\u043e\u0442\u0435 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u2192 Customer Success \u043e\u0431\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0435\u0442 \u044d\u0442\u043e\u0442 \u0432\u043e\u043f\u0440\u043e\u0441 \u0441 \u043d\u043e\u0432\u044b\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438. \u0410 \u043f\u043e\u0442\u043e\u043c \u043c\u043e\u0436\u0435\u0442 \u043f\u0435\u0440\u0435\u0434\u0430\u0442\u044c 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