{"id":100748,"date":"2024-07-12T13:11:17","date_gmt":"2024-07-12T13:11:17","guid":{"rendered":"https:\/\/unitalk.cloud\/?post_type=vacancy_type&#038;p=100748"},"modified":"2024-07-12T13:11:23","modified_gmt":"2024-07-12T13:11:23","slug":"tssp-ru","status":"publish","type":"vacancy_type","link":"https:\/\/unitalk.cloud\/ru\/vacancy\/tssp-ru\/","title":{"rendered":"Technical Support Specialist L1 (Polish language)"},"content":{"rendered":"\n<p>Hi!\ud83d\udc4b<\/p>\n\n\n\n<p>We are <strong>UniTalk<\/strong>, an international IT product company that provides diverse and high-quality telecommunications services: from IP telephony and call tracking to voice bots and speech analytics using AI.<\/p>\n\n\n\n<p><strong>A brief history about us\ud83d\udc47\ud83c\udffb<\/strong><\/p>\n\n\n\n<ul>\n<li>2014: The company was founded, and the team was formed.<\/li>\n\n\n\n<li>2017: Product development and first integrations with external services.<\/li>\n\n\n\n<li>2018: Product development and launch of the partner program.<\/li>\n\n\n\n<li>2019: First international client and launch of public API.<\/li>\n\n\n\n<li>2022: Rebranding from Nextel to UniTalk.<\/li>\n\n\n\n<li>2023: Received the Ukrainian Business Award in the \u201cBusiness of the Year 2023\u201d category. UniTalk entered the TOP-100 IT companies that care the most about Ukrainians and Ukraine.<\/li>\n\n\n\n<li>2024: Opening an office in Poland with a local team and the launch of AI-based products.<\/li>\n<\/ul>\n\n\n\n<p>Customer reviews: <a href=\"https:\/\/bit.ly\/3xUDdzz\">https:\/\/bit.ly\/3xUDdzz<\/a><\/p>\n\n\n\n<p>To continue achieving victories, we are looking for a <strong>Technical Support Specialist L1<\/strong> with Polish proficiency, who can assist our clients with any technical issues related to our product: from setting up the workplace to providing short training on how to use our product\ud83d\ude0e<\/p>\n\n\n\n<p>We are ready to help you become the best employee in the Technical Support department. We&#8217;ll train, support and provide all the necessary tools for your work so that you can feel confident and be ready to reach new heights\ud83d\ude09<\/p>\n\n\n\n<p><strong>Meet our team and their impressions of working at UniTalk\ud83d\udc47\ud83c\udffb<\/strong><\/p>\n\n\n\n<ul>\n<li>Team introduction: <a href=\"https:\/\/jobs.dou.ua\/companies\/unitalk\/photos\/\">https:\/\/jobs.dou.ua\/companies\/unitalk\/photos\/<\/a><\/li>\n\n\n\n<li>Employee reviews: <a href=\"https:\/\/jobs.dou.ua\/companies\/unitalk\/reviews\/\">https:\/\/jobs.dou.ua\/companies\/unitalk\/reviews\/<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>What to expect:<\/strong><\/p>\n\n\n\n<ul>\n<li><em>Training:<\/em> Initially, you will undergo training with our Team Lead, one of our best employees. He will introduce you to our work, structure, corporate culture, work tools, regulations, and instructions.<\/li>\n\n\n\n<li><em>Testing:<\/em> After the training, you will be tested to understand what you have learned well and what areas need further work.<\/li>\n\n\n\n<li><em>Technical Support:<\/em> You will start working on all technical customer inquiries, from simple requests like &#171;call tracking not working&#187; to complex configurations of webhooks for speech analytics or voice bot setups.<\/li>\n\n\n\n<li><em>Service Monitoring:<\/em> You will monitor service performance after updates and control the quality of their operation.<\/li>\n\n\n\n<li><em>Troubleshooting:<\/em> Participate in resolving major issues and consolidate information for your Team Lead to speed up problem-solving.<\/li>\n\n\n\n<li><em>Integrations:<\/em> Connect our telephony integrations to customers&#8217; external CRM\/ERP systems and write instructions and reviews for using our services.<\/li>\n\n\n\n<li><em>Interesting Tasks:<\/em> Engage in various tasks that will keep you from getting bored\ud83d\ude0a<\/li>\n<\/ul>\n\n\n\n<p><strong>Growth Opportunities:<\/strong><\/p>\n\n\n\n<p>We support the development of our employees and offer many opportunities for career growth. Growth in our company can be very diverse, here are some examples:<\/p>\n\n\n\n<ul>\n<li><em>Development in the Technical Support Department: <\/em>If you are interested in developing in support, you can deepen your knowledge and move to more advanced support lines, become a mentor, and even a Team Lead. We encourage our employees to participate in various additional projects, allowing them to expand their skills and knowledge in different directions.<\/li>\n\n\n\n<li><em>Transition to Other Departments:<\/em> You can develop not only in technical support but also move to other departments such as accounting, sales, or development. We already have such successful cases\ud83d\ude09<\/li>\n<\/ul>\n\n\n\n<p><strong>We\u2019ll be a perfect match if:<\/strong><\/p>\n\n\n\n<ul>\n<li>You are comfortable working in an office in Kyiv (near Kontraktova Ploshcha metro station)<\/li>\n\n\n\n<li>You have experience configuring any network equipment<\/li>\n\n\n\n<li>You know what network protocols (UDP, TCP, HTTP) are<\/li>\n\n\n\n<li>You have basic skills in configuring Windows or Linux OS<\/li>\n\n\n\n<li><strong><em>Your<\/em><\/strong> <strong><em>Polish is at Upper-Intermediate+ level<\/em><\/strong><\/li>\n\n\n\n<li>You have good communication skills and can work in a team.<\/li>\n<\/ul>\n\n\n\n<p><strong>It&#8217;s not mandatory, but a big plus if you have:<\/strong><\/p>\n\n\n\n<ul>\n<li>Experience in technical support<\/li>\n\n\n\n<li>Experience with Linux\/Unix systems.<\/li>\n<\/ul>\n\n\n\n<p><strong>Now to the most interesting part \u2014 salary!<\/strong><\/p>\n\n\n\n<p>During the probationary period, the salary will be 20k UAH. The company invests in you by providing all the necessary resources for a successful start. <br>After the probationary period, everything depends on your contribution to the overall work, involvement, and initiative. Your salary can systematically increase due to bonuses and regular reviews.<br>We also have additional premiums and bonuses. We reward our employees for training new employees, working night shifts, and shifts on weekends, among other things\u2728\ud83d\ude80<\/p>\n\n\n\n<p><strong>Besides a great salary, you will get:<\/strong><\/p>\n\n\n\n<ul>\n<li>Paid vacation and sick leave<\/li>\n\n\n\n<li>Up to 90% reimbursement for training costs<\/li>\n\n\n\n<li>Delicious lunches and snacks in the office<\/li>\n\n\n\n<li>Opportunities to unwind and relax with PS5, table tennis, or football<\/li>\n\n\n\n<li>Participation in interesting team buildings and corporate events (we have already climbed Hoverla, played paintball, participated in quests, and much more\ud83d\ude09)<\/li>\n\n\n\n<li>A great atmosphere in the team and an excellent manager\ud83d\ude0a<\/li>\n<\/ul>\n\n\n\n<p><strong>If your resume passes the initial selection, you can expect:<\/strong><\/p>\n\n\n\n<ul>\n<li>Interview with our Recruiter<\/li>\n\n\n\n<li>Interview with the Head of Technical Support and Team Lead<\/li>\n\n\n\n<li>Offer\ud83c\udf89<\/li>\n<\/ul>\n\n\n\n<p>Feeling the vibe? Don\u2019t waste time, respond and let\u2019s start our acquaintance\ud83d\udd25<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","vacancy_cat":[2292,2290],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technical Support Specialist L1 (Polish language) - UniTalk<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support Specialist L1 (Polish language) - UniTalk\" \/>\n<meta property=\"og:description\" content=\"Hi!\ud83d\udc4b We are UniTalk, an international IT product company that provides diverse and high-quality telecommunications...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/unitalk.cloud\/ru\/vacancy\/tssp-ru\/\" \/>\n<meta property=\"og:site_name\" content=\"UniTalk\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-12T13:11:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/unitalk.cloud\/wp-content\/uploads\/2023\/04\/unitalk_logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f \u0434\u043b\u044f \u0447\u0442\u0435\u043d\u0438\u044f\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 \u043c\u0438\u043d\u0443\u0442\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/unitalk.cloud\/ru\/vacancy\/tssp-ru\/\",\"url\":\"https:\/\/unitalk.cloud\/ru\/vacancy\/tssp-ru\/\",\"name\":\"Technical Support Specialist L1 (Polish language) - 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