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UniTalk Update: Queue with voice guidance

Publication date: 01.06.2022

Today we have updated the functionality of incoming scripts – we have added queue with voice guidance. This functionality allows you to configure the voice queues of calls in more detail.

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Now the client can be notified about the position in the queue, notify about the estimated time until the operator’s response.

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It is also possible to set up a special action when the client presses the “1” button: you can enable the callback function and add event handling actions. You can add the following actions: sending messages to Telegram, adding numbers to call, actions in CRM systems, sending webhooks, sending a message through the messaging service.

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In addition, you can enable a webhook to manage the queue. You have the ability to control the priority of clients that queue up calls using the UniTalk API, which works like a webhook. You can use a webhook response to set a client priority from 1 to 10, where 10 is the highest priority. By default, UniTalk specifies priority 5 for everyone.

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