Technical support manager (Kyiv)
Due to staff growth, a technical support manager is required
Working conditions:
- Rate for probationary period. After the trial period, the rate + bonuses. The company once a year revise the salary upwards.
- Continuous training within the company, courses, seminars, presentations, own knowledge base is available.
- At the time of training, passing a trial period is provided responsible for your result.
- Comfortable office in Podil, 5 minutes from Kontraktova Ploshcha metro station
- Working hours from 9.00a.m to 18.00p.m.
- Paid vacation and sick leave.
- Free coffee/tea/cookies, we value our employees;
- Loyal management, friendly atmosphere.
- Comfortable large office, with powerful workstations, comfortable large monitor.
Our candidate has the following qualities:
- Initiative and maximum interest in solving the client’s issue, independence.
- The ability to independently obtain the necessary information to solve the technical problem of the client. Thirst for new interesting knowledge in cloud technologies.
- Patience, stress resistance, the ability to smooth out a conflict situation with a client, sociability.
Experience will be useful, but what you don’t know, we will explain and teach:
- Experience with transactions and leads in CRM.
- Experience in communication with decision makers.
- Correct written and oral speech.
- Understanding the basic principles of telephone networks and automatic telephone exchanges (we will teach all the subtleties).
- Connecting clients to a cloud-based IP telephony system, assistance in resolving issues, consultation on setting up.
- Advising clients on the services provided by the company.
- Setting up a client cabinet (via the web interface).
- Training users to use the service on their own and use the services of the company correctly.
- Receiving customer requests via phone call or chatbot.
In other words:
We need a client-oriented employee who will not leave the client, but will understand his problem and make every effort to solve the problem that the client has addressed. Will be able to present new services that will become useful in the work of the client. It is important that there is an experience of communication with clients. Understanding how it is necessary to conduct a dialogue that is offline (chats) and online (by phone).
From us, suitable conditions from the first month of work, training in technical aspects, increasing your financial comfort zone, knowledge in the well-paid field of information technology.
From the first month you will receive a net rate – we are ready to invest in your education. Wage indexation and revision of working conditions are guaranteed, comparable to your development as a specialist.
