Tariffing and writing off voice robots
Understanding billing principles is the foundation of effective budget planning for your contact center. UniTalk Voice Robots allow you to automate mass communications while the system ensures maximum billing transparency. You pay only for the actual operating time of the tools, allowing you to clearly control the cost of every successful contact. Review the details of per-second billing and learn how costs are formed for robot operations and speech recognition modules.
The voice robot automatically calls a specified list of phone numbers, and when the subscriber answers, the robot starts. To use the service, the “Voice Robot” service must be available in your tariff. In the project settings, there is an option to enable recognition of auto-attendants for voice robots.
Tariffs and charges
1. The voice robot and speech recognition are charged separately from each other. The cost of the services can be viewed on the “My tariff” page:
2. The cost of the Voice Robot is affected by the discount from the referral program.
3. Funds are charged after the call is made, in the same transaction as the call charge.
4. The work of the Voice Robot is paid per second. More than one robot can work within one call – in this case, their duration is added up.
5. Speech recognition is paid per second, for each language separately. The duration of recognition is equal to the duration of the secretary.
6. The working time of the Voice Robot is counted from the subscriber’s response to the completion of the robot or call. The number of seconds is rounded up, for example, 14.3 seconds – to 15 seconds.
Per-second billing and separate deductions for robot operations and speech recognition make the UniTalk system exceptionally fair and flexible. You can always track every transaction in real-time and optimize your scenarios to achieve the best results at minimum cost. Thanks to the integrated discount system and transparent reporting, Voice Robots become not just an automation tool, but a highly profitable investment in your business growth.
