Phone analytics for business.
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Phone analytics for business
IP-telephony with analytics for business
Phone analytics for business is a set of solutions and integrations for:
- automatic collection and analysis of phone calls,
- performance evaluation and detailing of offline and online advertising sources,
- collecting statistics and monitoring the work of your company’s employees.
64
% +
improving the efficiency of employees
52
% +
improving the effectiveness of communication tools
5
+
years on the market
21
+
ready-made integrations with various systems
Phone analytics for business allows:
- transfer phone call data to Google Analytics;
- collect analytics on the work of your operators;
- collect analytics on the work of CallTracking;
- collect analytics of the Click to Call callback button;
- collect analytics of the history of telephone dialer;
- integrate with other analytics services.
PHONE ANALYTICS FOR BUSINESS
Analyze your customer data and behavior
Automates the collection of analytics from phone calls and other sources
Helps increase conversions based on the received analytical data
Analyzes the effectiveness of phone calls and customer acquisition sources
Helps improve the discipline and efficiency of your operators
Operators call statistics:
- period selection: by days, months, for all time or the required period of time;
- number of calls (incoming, outgoing, or all);
- duration of calls;
- number of unique incoming calls;
- the number of missed calls: missed unanswered, missed answered, and missed from new customers;
- call sources: direct phone calls, calls from tracking and feedback buttons, call from a form on the site, auto-dialing, and others.
Operator work schedule statistics:
- period selection: by days, months, for all time or the required period of time;
- setting your reasons for which the employee was on a break or did not work (for example lunchtime business meeting, business meeting, and others);
- the amount of time each agent worked, how long it was paused or did not work at all (in the form of a table with a bar chart and a pie chart with percentage indicators).
Call tracking statistics:
- static values: category, event, label (specified by the user independently);
- dynamic values: caller number, Client Google ID, website domain, its name or full page address, UTM, and others.
Statistics on the operation of the Click to Call callback button:
- static values: Click to Call category, event, label (specified by the user independently);
- dynamic values: Click to Call call source, call status, caller’s phone number, and others.
Automatic dialing history statistics:
- the total number of telephone numbers in the dialing;
- the number of processed and not processed phone numbers;
- the number of telephone numbers with the status “answering machine” (the subscriber is talking, the subscriber is not available, the number does not exist);
- the number of telephone numbers in the process of dialing;
- the number of completed, repeated, and unanswered calls;
- and other indicators.
Telephone analytics is included in the functionality of UniTalk virtual PBX.
There is no additional charge.
INTEGRATIONS
