UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
Where Do Leads Disappear After an Ad Click?
A customer sees an ad, lands on your site, and calls. In the ad dashboard, it looks like just another click. The website sees a session. The CRM sees
Myths About Contact Centers. Myth #2: A Contact Center Is Only for Big Companies
You have 7 agents. All of them are busy. Calls are piling up, some customers give up waiting, and you only hear about it after a complaint. But the
Client Cases and Experience
How UniTalk’s Voice AI Agent Sped Up Initial Candidate Contact 15x and Relieved the HR Team Without Expanding Headcount
How a company with a high volume of applicants automated primary screening, accelerated hiring, and reduced recruiter workload – with the UniTalk
How a Medical Clinic Cut First Response Time from 20 to 2 Minutes: UniTalk Chat Case Study
In healthcare, every delayed response is more than an inconvenience. It is the moment a patient decides to contact a competitor instead. A
How the UniTalk Voice AI Agent Sped Up Order Confirmations 40 Times and Increased the Average Check by 9%
How a large cosmetics e-commerce automated routine tasks and relieved the team without expanding staff. Case study summary Niche: e-commerce
Insights for Business
Why Calls Keep Dropping, and What Your Connection Infrastructure Has to Do With It
A call drops in the middle of a conversation. You and your client start talking over each other for a second because the voice arrives with a delay.
24/7 Night Support: How the AI Agent Answers Calls Without a Night Shift
A call that goes unanswered rarely ends in a complaint. According to Zendesk Customer Experience Statistics 2026, 52% of customers are willing to
Top 10 Contact Center Headsets in 2026
An operator wears a headset for 8-10 hours every single day. If the earpieces press too hard, the microphone picks up noise from the open space, or a
Knowledge Base
Installing Multibutton on horoshop websites
Imagine this situation: a client visits your Horoshop-based online store, chooses a product, but has a quick question before buying. If it is
CONNECT AND CONFIGURE UNITALK IP TELEPHONY INTEGRATION WITH Microsoft Dynamics 365 CRM
Connecting Microsoft Dynamics 365 CRM Business process automation is not about complex codes, but about your time. UniTalk integration with
UniTalk and Asteril CRM Integration: A Step-by-Step Guide to Setting Up Calls and Chats
Asteril CRM is a convenient, powerful CRM system designed to automate online sales. Asteril CRM is an opportunity to maintain a single database of
Products and Solutions
Where Do Leads Disappear After an Ad Click?
A customer sees an ad, lands on your site, and calls. In the ad dashboard, it looks like just another click. The website sees a session. The CRM sees
Myths About Contact Centers. Myth #2: A Contact Center Is Only for Big Companies
You have 7 agents. All of them are busy. Calls are piling up, some customers give up waiting, and you only hear about it after a complaint. But the
“Hang on, let me check”: why agent scripts fail the moment a real conversation starts
The customer listens to the pitch for less than a minute, then cuts in: "So how much does this cost?" In the script, that question comes much later,
Updates and News
What “CRM integrated with telephony” actually means, and why that’s often not enough without Omni integration
Companies almost always answer "yes" when asked whether their CRM is integrated with telephony and chats. Technically, that's true: a call lands in
You’ve Built a Voice Agent. What’s Next?
You built a voice agent on a no-code platform: set up the prompt and knowledge base, chose a voice, and tested conversations in the web interface. In
UniTalk Voice AI Agent is Now in Your Dashboard
UniTalk's dashboard now has a dedicated Voice AI Agents section. From a single dashboard, you can create agents for different business tasks, manage
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