UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
Omnichannel: What It Is and Why It Matters for Business
A customer sees a clinic's ad in their feed, messages the front desk on Instagram to check if there's an open slot for a procedure, and calls right
Why Operators Are Overwhelmed While Customers Still Wait
Your team has the right headcount, the schedule is set, nobody's on vacation. And the call queue keeps growing anyway, with customers complaining
Client Cases and Experience
How UniTalk’s Voice AI Agent Sped Up Initial Candidate Contact 15x and Relieved the HR Team Without Expanding Headcount
How a company with a high volume of applicants automated primary screening, accelerated hiring, and reduced recruiter workload – with the UniTalk
How a Medical Clinic Cut First Response Time from 20 to 2 Minutes: UniTalk Chat Case Study
In healthcare, every delayed response is more than an inconvenience. It is the moment a patient decides to contact a competitor instead. A
How the UniTalk Voice AI Agent Sped Up Order Confirmations 40 Times and Increased the Average Check by 9%
How a large cosmetics e-commerce automated routine tasks and relieved the team without expanding staff. Case study summary Niche: e-commerce
Insights for Business
Omnichannel: What It Is and Why It Matters for Business
A customer sees a clinic's ad in their feed, messages the front desk on Instagram to check if there's an open slot for a procedure, and calls right
Why Operators Are Overwhelmed While Customers Still Wait
Your team has the right headcount, the schedule is set, nobody's on vacation. And the call queue keeps growing anyway, with customers complaining
Call and Message Routing: Why Smart Distribution Matters More Than Headcount
Five managers, three messengers, a phone line — and customers are still waiting, requests keep slipping through, and someone on the team is always
Knowledge Base
Installing Multibutton on horoshop websites
Imagine this situation: a client visits your Horoshop-based online store, chooses a product, but has a quick question before buying. If it is
CONNECT AND CONFIGURE UNITALK IP TELEPHONY INTEGRATION WITH Microsoft Dynamics 365 CRM
Connecting Microsoft Dynamics 365 CRM Business process automation is not about complex codes, but about your time. UniTalk integration with
UniTalk and Asteril CRM Integration: A Step-by-Step Guide to Setting Up Calls and Chats
Asteril CRM is a convenient, powerful CRM system designed to automate online sales. Asteril CRM is an opportunity to maintain a single database of
Products and Solutions
How Small Businesses Lose Clients Without Even Noticing
Monday, 9:00 AM. A manager opens their phone and sees seven unread messages from the weekend. They start replying one by one. By the time they get to
Hiring More Won’t Fix It: Why More Operators ≠ Better Results
When a contact center can't keep up with the workload, the first reaction is almost always the same: we need to hire more people. More operators,
SL, ASA, AHT: What They Are and Why Your Call Center Can’t Work Without Them
Most contact center managers know something is off. Customers complain about long wait times. Agents say they can't keep up. The data exists, but
Updates and News
AI Call Analytics Update: How to Objectively Evaluate a Manager When Every Call Is About Something Different
Your manager closes new deals in the morning, handles customer questions at noon, and processes complaints by evening. This isn't an exception — it's
WhatsApp for Business: The Complete Guide to Using It in 2026
Customers are increasingly choosing messengers over phone calls to reach businesses. It lets them write at any time, reply at their own pace, and not
Multi-button and Website Chat: Setting Up Design and CTAs to Increase Conversion by 15%
Having more communication buttons on a website does not guarantee more requests. Most of the time the opposite happens. When the screen is overloaded
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