UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
One client, five tabs: what changes when reps work in a single window
A rep copies a number from the CRM, calls from a separate app, and after the call looks for the same client in Telegram. Then it's back to the CRM to
When a manager leaves, clients have to explain everything again
A client messages on Viber: "We agreed on Thursday delivery and the loyalty discount," but the manager he made that deal with left the company last
Client Cases and Experience
How finmap.online brought calls and chat together in UniTalk Omni, optimized costs and started seeing lost calls
In B2B sales of a complex product, everything hinges on the conversation, and every inquiry that never reaches a manager is a lost one. A manager has
How Jooble Cut Time to First Contact with Candidates to 2–3 Minutes with UniTalk
UniTalk's Voice AI Agent automated initial candidate communication: from the first call and screening to logging the outcome of each conversation. In
How UniTalk’s Voice AI Agent Sped Up Initial Candidate Contact 15x and Relieved the HR Team Without Expanding Headcount
How a company with a high volume of applicants automated primary screening, accelerated hiring, and reduced recruiter workload – with the UniTalk
Insights for Business
The Agent Was Polite, but the Customer Still Left Unhappy: What Shapes CX in a Contact Center
The customer got through on the third try, waited a long time in the queue, and had to explain the problem twice after being transferred. The third
What Is Retention in Marketing: A Complete Guide to Customer Retention
Picture a bucket with a small hole in it. You can pour water in faster, but if it keeps leaking out, the water level never really rises. That's what
What Is Callback and How a Callback Widget Increases Sales
Not every website visitor is ready to call a company themselves. Some don't want to hunt for a phone number on the site, some would rather be called
Knowledge Base
Instructions for Setting Up Omni Integration for Zoho CRM
What Is Omni-Integration In traditional integrations, the workflow with the CRM is predetermined. As long as your process fits within it, everything
Setup Guide for the Omni Integration with KeyCRM
What Is Omni-Integration In traditional integrations, the workflow with the CRM is predetermined. As long as your process fits within it, everything
Instructions for Setting Up Omni Integration for Bitrix24
What Is Omni-Integration In traditional integrations, the workflow with the CRM is predetermined. As long as your process fits within it, everything
Products and Solutions
One client, five tabs: what changes when reps work in a single window
A rep copies a number from the CRM, calls from a separate app, and after the call looks for the same client in Telegram. Then it's back to the CRM to
When a manager leaves, clients have to explain everything again
A client messages on Viber: "We agreed on Thursday delivery and the loyalty discount," but the manager he made that deal with left the company last
A customer calls for the third time with the same question: what FCR is and why a fast answer doesn’t guarantee a resolution
The agent picked up in 10 seconds, was polite, and wrapped up the call in three minutes. An hour later, the same customer calls again. The report
Updates and News
Branching Scripts in UniTalk Contact Center: Operators See the Right Step at the Right Time
Customer conversations rarely go exactly as planned. The same question can get very different responses: a customer may agree, refuse, ask a
What “CRM integrated with telephony” actually means, and why that’s often not enough without Omni integration
Companies almost always answer "yes" when asked whether their CRM is integrated with telephony and chats. Technically, that's true: a call lands in
You’ve Built a Voice Agent. What’s Next?
You built a voice agent on a no-code platform: set up the prompt and knowledge base, chose a voice, and tested conversations in the web interface. In
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