UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
The Agent Was Polite, but the Customer Still Left Unhappy: What Shapes CX in a Contact Center
The customer got through on the third try, waited a long time in the queue, and had to explain the problem twice after being transferred. The third
What Is Retention in Marketing: A Complete Guide to Customer Retention
Picture a bucket with a small hole in it. You can pour water in faster, but if it keeps leaking out, the water level never really rises. That's what
Client Cases and Experience
How Jooble Cut Time to First Contact with Candidates to 2–3 Minutes with UniTalk
UniTalk's Voice AI Agent automated initial candidate communication: from the first call and screening to logging the outcome of each conversation. In
How UniTalk’s Voice AI Agent Sped Up Initial Candidate Contact 15x and Relieved the HR Team Without Expanding Headcount
How a company with a high volume of applicants automated primary screening, accelerated hiring, and reduced recruiter workload – with the UniTalk
How a Medical Clinic Cut First Response Time from 20 to 2 Minutes: UniTalk Chat Case Study
In healthcare, every delayed response is more than an inconvenience. It is the moment a patient decides to contact a competitor instead. A
Insights for Business
The Agent Was Polite, but the Customer Still Left Unhappy: What Shapes CX in a Contact Center
The customer got through on the third try, waited a long time in the queue, and had to explain the problem twice after being transferred. The third
What Is Retention in Marketing: A Complete Guide to Customer Retention
Picture a bucket with a small hole in it. You can pour water in faster, but if it keeps leaking out, the water level never really rises. That's what
What Is Callback and How a Callback Widget Increases Sales
Not every website visitor is ready to call a company themselves. Some don't want to hunt for a phone number on the site, some would rather be called
Knowledge Base
Instructions for Setting Up Omni Integration for Zoho CRM
What Is Omni-Integration In traditional integrations, the workflow with the CRM is predetermined. As long as your process fits within it, everything
Setup Guide for the Omni Integration with KeyCRM
What Is Omni-Integration In traditional integrations, the workflow with the CRM is predetermined. As long as your process fits within it, everything
Instructions for Setting Up Omni Integration for Bitrix24
What Is Omni-Integration In traditional integrations, the workflow with the CRM is predetermined. As long as your process fits within it, everything
Products and Solutions
How to Automate Mass Calling and Free Your Managers From Routine Work
You need to call hundreds or thousands of contacts: work through a cold list, confirm an order, or tell customers about a new offer. Each call itself
Does a Good Operator Need to Know Everything by Heart? Contact Center Myth #3
Picture an ordinary day at a contact center. The operator knows the product, the rates, the current promotions, the escalation rules, the exceptions,
How to manage support when customers reach out through different channels
Support is the first team to see when something isn't clear, isn't working, or simply isn't sitting right with a customer. That's where people bring
Updates and News
Branching Scripts in UniTalk Contact Center: Operators See the Right Step at the Right Time
Customer conversations rarely go exactly as planned. The same question can get very different responses: a customer may agree, refuse, ask a
What “CRM integrated with telephony” actually means, and why that’s often not enough without Omni integration
Companies almost always answer "yes" when asked whether their CRM is integrated with telephony and chats. Technically, that's true: a call lands in
You’ve Built a Voice Agent. What’s Next?
You built a voice agent on a no-code platform: set up the prompt and knowledge base, chose a voice, and tested conversations in the web interface. In
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