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UniTalk Contact Center

A solution for managing contact center operations

Monitor agents, workloads, and performance in real time. UniTalk Contact Center helps you manage team efficiency and customer request handling within a single interface.

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+70% request-handling efficiency Increase the number of successful contacts and reduce lost requests through a controlled handling process.

Uninterrupted contact center operations Keep processes under control without interruptions or risks. The system ensures uninterrupted team operations and workflows.

Minimal agent downtime Agents receive new requests quickly, while workloads are distributed evenly and without delays.

Cost and efficiency control Understand how many resources are used to handle requests and how to improve team efficiency.

Everything you need to manage a contact center —
in a single interface

Why choose UniTalk Contact Center?

A solution for complete control and management of contact center operations

Convenient request handling Connect all communication channels and handle requests within a single, manageable workflow.

Maximum agent productivity Agents receive new requests without delay, allowing them to work without downtime.

Real-time operations monitoring Manage agent statuses, workloads, and queue activity in real time.

Role and responsibility management Manage access permissions and control who can work with specific information and tools in the system.

With UniTalk Contact Center, you get

Higher conversion rates

Fast process launch

Real-time operations monitoring

Control over your team and roles

Improved operational efficiency

Higher conversion rates

Increase the number of successful deals, not just calls. The system helps handle requests more efficiently by connecting agents with relevant customers and reducing losses at every stage.

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Quick setup

Forget about complex code and lengthy instructions. Visual editors allow you to create flexible conversation scripts and order forms on your own in just a few minutes. Adapt the system to your business processes, not the other way around.

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Live monitoring and detailed statistics

Our dashboards provide comprehensive analytics on outbound campaign efficiency, calls, and agent performance. All key information is available at a glance. Detailed statistics on agent statuses and calls give you a complete view of your processes.

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Flexible team access management

Maintain full control over employee access. Flexible role management ensures that agents and managers see only the information they need for their work. Maximum security with no unnecessary data.

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Streamlined processes

There is no need to listen to call recordings manually — Speech Analytics can do it for you. Configure it once and receive reports on selected conversations. No errors, lost conversations, or interruptions. Set up advanced event handlers to quickly and automatically add or remove numbers from outbound campaigns.

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Complete customer
interaction history

Unified customer workflow

Agent performance quality control

Predictive dialing
Maximum team productivity

Applications
Access to the system
from any device

Dashboards
Real-time key metrics

View management capabilities

Unitalk Call Center — a solution for managing your
business contact center

Outbound team management

Monitor outbound calling efficiency, agent workloads, and the performance of each campaign.

Inbound request flow management

Manage queues, response times, and customer service quality.

Improved customer service quality

Monitor customer interactions and maintain a consistent level of service at every stage.

Process transparency and control

Ensure request oversight, agent accountability, and system transparency.

See
UniTalk Contact Center
in action

Request a demo

Monitor contact center operations in real time
Identify where efficiency is being lost and how to improve it.

24/7 technical support for uninterrupted contact center operations

We help maintain stable contact center operations without interruptions. We respond quickly so that you do not lose customer requests or operational efficiency.

Contact support

Uninterrupted support

24 / 7 / 365

Fast support response

33 seconds

❤️ Trusted by hundreds of businesses worldwide

UniTalk is trusted by companies that rely
on stable contact center operations

How to quickly launch a contact center with UniTalk

No complex setup or lengthy implementation

Submit a request

2 min

We will contact you and recommend a suitable solution

A demo based on your process

20 min

We will demonstrate how the system works
and identify growth opportunities

Launch and operation

5 min

We set it up — you take control

Get a demo

Frequently Asked Questions
about managing a contact center with UniTalk

Are technical specialists required to launch a contact center?

UniTalk Contact Center is designed to help you launch contact center operations quickly without involving a technical team. We support you at every stage.

Halyna

How quickly can a contact center be launched?

Launch takes from a few hours to one day. You can quickly move from connecting the system to fully managing your contact center processes.

Halyna

Does the system integrate with our existing processes?

UniTalk Contact Center easily integrates with CRM and other systems, allowing you to preserve your existing processes and data.

Halyna

Is contact center data secure?

We ensure data protection and reliable system operation so that you do not lose information or control over your processes.

Halyna

Will contact center operations stop because of a payment issue?

The system continues operating without interruption so that you do not lose customer requests or customers.

Halyna

How reliable is the system?

UniTalk Contact Center ensures reliable operations and uninterrupted process control, even under heavy workloads.

Halyna

What is call center software?

Call center software is a solution that helps companies manage inbound and outbound calls, monitor agent performance, and improve customer service quality. Modern call center software can automatically distribute requests, record conversations, analyze team performance metrics, run automated or predictive dialing campaigns, and integrate with a company’s business processes. Contact center solutions of this kind are used to improve agent productivity, reduce the number of missed requests, and enhance customer service.

Halyna

Which call center software is suitable for remote agents?

Cloud-based call center software is the best option for remote work because it operates through a web browser and does not require complex workstation setup. Agents can receive calls and communicate with customers from anywhere in the world with an internet connection. At the same time, managers retain full control over call center operations through online analytics, agent status monitoring, reports, and KPIs. This approach makes it possible to scale a contact center quickly and organize the work of hybrid or fully remote teams.

Halyna

How much does call center software cost in Ukraine?

The cost of call center software depends on the number of agents, telephone numbers, concurrent lines, and required functionality. Pricing may also be affected by automated and predictive dialing capabilities, AI tools, real-time analytics, KPI monitoring, and other contact center management features. Modern cloud-based call center solutions usually operate on a monthly subscription model, allowing businesses to increase or reduce the number of workstations according to their needs. When selecting a system, it is therefore important to consider not only its price but also how effectively it improves team performance and customer service quality.

Halyna

Can contact center software be used without installation?

Yes. Most modern contact center platforms are cloud-based and accessible through a web browser. There is no need to install servers or additional software on employees’ computers before getting started. All configuration, updates, and technical maintenance are handled by the service provider. This makes it possible to launch new workstations quickly, connect remote agents, and use the system from any internet-enabled device. This is why cloud-based contact center software is one of the most popular solutions for modern businesses.

Halyna

UniTalk Contact Center

Everything you need to manage a contact center —
in a single interface

Why choose UniTalk Contact Center?

With UniTalk Contact Center, you get

Contact center management tools — in a single interface

Unitalk Call Center — a solution for managing your
business contact center

UniTalk Web Dialer: A contact center agent workspace

UniTalk is trusted by companies that rely
on stable contact center operations

How to quickly launch a contact center with UniTalk

Frequently Asked Questions
about managing a contact center with UniTalk

UniTalk Contact Center

Everything you need to manage a contact center — in a single interface

Why choose UniTalk Contact Center?

With UniTalk Contact Center, you get

Contact center management tools — in a single interface

Unitalk Call Center — a solution for managing your business contact center

UniTalk Web Dialer: A contact center agent workspace

UniTalk is trusted by companies that rely on stable contact center operations

How to quickly launch a contact center with UniTalk

Frequently Asked Questionsabout managing a contact center with UniTalk

Everything you need to manage a contact center —
in a single interface

Unitalk Call Center — a solution for managing your
business contact center

UniTalk is trusted by companies that rely
on stable contact center operations

Frequently Asked Questions
about managing a contact center with UniTalk