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+70% to dialing rate Take calls to the next level with «Spam Monitoring» and «Answering Machine Recognition» features
99.8% uptime service (SLA) We guarantee stable operation. You can work with confidence, because our service is reliably protected
10 sec. of waiting between calls Maximum productivity, minimum downtime. Our dialing algorithm connects the operator with the customer instantly.
Credit line 30% In case of insufficient balance, the service continues to work — we automatically provide an advance payment

UCC Call Center Software:
Everything you need for management — in one window

Why UniTalk Contact Center specifically?

UCC call center agent software provides a full range of features 
Call numbers Connect mobile and landline numbers (044) from any country in the world, as well as toll free numbers (0800). You can connect your own numbers.
Spam monitoring The system additionally checks the reputation of these numbers against blocking, guaranteeing the maximum dialing rate for your outgoing campaigns.
Predictive dialing Increase the number of successful calls up to 3 times by automatically dialling several numbers and connecting the client who answered with an operator.
Work monitoring Monitor your processes conveniently and quickly with dashboards and detailed statistics on operators and calls.
Access management Flexibly manage team accesses, employees will see only what they need, increase privacy with the "Hide numbers" function.
Uninterrupted operation With us you won't have to wait for the system to recover, because we have a 99.8% uptime service.

With UniTalk Contact Center You

Increase conversions
Quick setup
Live Monitoring
Flexibly manage accesses
Simplify processes
Increase conversion

Increase the number of successful deals, not just calls. Our “Smart Dialing” and “Answering Machine Detector ” filter out irrelevant contacts, connecting operators only with potential customers

Connect
Quick setup

Forget about complicated code and long instructions. Thanks to visual editors, you can create flexible conversation scripts and order forms yourself in minutes. Adapt the system to your business processes, not vice versa

Connect
Live monitoring and detailed statistics

Our dashboards show full analytics on the effectiveness of dialing, calls and operators. All key information — in front of your eyes. Detailed statistics on work statuses and calls will give you complete information on processes

Connect
Flexibly manage team accesses

Completely control your employees’ access. Flexible role distribution ensures that operators and managers only see the information they need for their work. Maximum security and nothing superfluous

Connect
Simplify processes

Call recordings do not need to be listened to manually, Speech Analytics will help with this. Set it up once and get reports on the desired dialogues. No mistakes, no lost conversations, no interruptions, To quickly and automatically add or remove numbers from the call, set up advanced event handlers

Connect

UCC Call Center Software:
User-friendly interface - clear functionality

Call history
with all clients requests
dialogue details
Integration  manage leads,
track statuses
chats
Record conversations analyse all calls
at your convenience
statistics
Predictive dialing
to increase the volume of
processed calls at no
additional cost
form
UniTalk apps
where it's convenient
for you
keyboard
Dashboards
with important indicators
See more features

Unitalk Call Center - perfect solution
for your business

Call centers

We provide you with Smart Dialing for maximum performance, numbers in 135+ countries to enter any market, and detailed analytics to control the KPIs of each campaign

Contact Centers

We guarantee 99.98% stability (SLA), flexible IVR scenarios for proper call routing, and instant channel scaling so you can handle any workload

E-commerce and retail

We give you flexible conversation scripts to increase the average check, automate routine tasks (order confirmation, delivery status) and quality control tools to keep every client satisfied

Government organizations and support services

We provide you with reliable tools for routing citizens’ requests, 100% recording of all conversations for security and transparency, and a flexible reporting system for full control over all processes

Try
UniTalk Contact Center
in the new tariff
Request a demo
480 UAH
For the workplace

UniTalk Web Dialer: Calls and messages — always at hand

The extension works on top of any applications and is synchronized with CRM. Allows you to quickly call and reply to messages without switching between windows. Everything for quick and convenient work — in one tool.

Dial
History
Chats
Operators
mail
message
viber
telegram
icon
24/7 technical support - when every second matters
Everything — without delays, without barriers, without formalities. High-quality technical support when it is really needed.
Try UniTalk Contact Center

At night? On weekends? On holidays? Yes, we are always with you

24 / 7 / 365

Average response time in a paid support package

33 seconds

❤️ Hundreds of businesses around the world with us

Trust UniTalk:

How to connect UniTalk Contact Center?

Easier than you think!
Leave a request
2 min
We will contact you on the same day
Quick demo
20 min
Customization for business needs
Launch your account
5 min
UniTalk is set up, just log in
Leave a request
Have any questions?

Frequently Asked Questions
about UniTalk Contact Center Software

Do I need technical specialists for setup?
No. The UniTalk Contact Center call center software is designed with an intuitive interface that allows you to customize most of the features yourself through visual editors. For more complicated tasks or integrations, our support team is always ready to help.
Gloria
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How quickly does the connection happen?
The connection process is very fast. Basic setup and launch can take from 15 minutes to several hours, depending on the complexity of your processes. Our record — 15 minutes from the first client request to the first working call.
Gloria
avatar
Does UCC work with my CRM system?
Yes, most likely. We have ready-made integrations with the most popular CRM systems on the market. If you have a unique or self-written system, it can be easily connected to UCC using our open API.
Gloria
avatar
Is it safe to store data on your system?
Yes. We adhere to data security and encryption standards. All calls and recordings are stored in a secure environment. Upon request, we can provide documents regarding the security policy.
Gloria
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What happens if payment is delayed?
UniTalk activates a credit line of up to 30% of the average payment. The service does not stop — you work without pauses.
Gloria
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I need a stable connection, can you guarantee that?
The network is built on 5 clustered data centers with direct L2 connections and an SLA of 99.98%. The system automatically reserves routes.
Gloria
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What is call center software?
Call center software is a solution that helps businesses manage inbound and outbound calls, monitor agent performance, and improve customer service quality. Modern call center software can automatically distribute calls, record conversations, analyze team performance metrics, run automated or predictive dialing campaigns, and support business workflows. Such contact center solutions help increase agent productivity, reduce missed calls, and enhance the overall customer experience.
Gloria
avatar
What call center software is best for remote agents?
For remote teams, cloud-based call center software is the best option. It operates through a web browser and does not require complex installation or hardware setup. Agents can handle calls and communicate with customers from anywhere with an internet connection. At the same time, managers maintain full visibility into call center operations through real-time analytics, agent status monitoring, reports, and KPI tracking. This approach makes it easy to scale a contact center and manage hybrid or fully remote teams.
Gloria
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How much does call center software cost in Ukraine?
The cost of call center software depends on the number of agents, phone numbers, concurrent lines, and the required functionality. Pricing may be influenced by features such as automated and predictive dialing, AI-powered tools, real-time analytics, KPI monitoring, and other contact center management capabilities. Most modern cloud-based call center solutions operate on a monthly subscription model, allowing businesses to easily scale the number of users based on their needs. When choosing a system, it is important to evaluate not only the subscription cost but also how effectively the solution helps improve team productivity and customer service quality.
Gloria
avatar
Can contact center software be used without installation?
Yes. Most modern contact center software solutions are cloud-based and accessible through a web browser. There is no need to install servers or additional software on employees’ computers. All updates, maintenance, and technical support are handled by the service provider. This allows businesses to quickly onboard new agents, support remote teams, and access the system from any device with an internet connection. As a result, cloud-based contact center software has become one of the most popular solutions for modern businesses.
Gloria
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Ready to take your call center to the next level?
Everything you need to scale and efficiently manage your call center is already collected in a single and convenient platform UniTalk Contact Center
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