Interactive voice menu – IVR

Interactive voice menu – IVR allows:

• create a multi-level voice menu;
• provide a choice to redirect the call to the required employee or department;
• activate the required action scenario;
• play the desired voice notification.

improving the quality of customer service

Implementation examples of the Interactive Voice Menu – IVR:

• obtaining information about the state of the client’s personal account (for example mobile account);
• obtaining information about the status of the order (for example delivery services, online stores, etc.);
• automatic re-order confirmation (for example water delivery re-order, consumables re-order);
• automatic redirection to the assigned manager or department (for example: redirecting a call to the accounting department, sales, or marketing department).

An example of confirming registration on the site using a phone call:

An example of automatic redirection to the required department:

Benefits of Interactive Voice Menu – IVR:

• improving the quality of customer service (customers receive the necessary information 24/7);
• increasing the efficiency of processing incoming calls (accepting requests and orders 24/7);
• automating business processes and minimizing costs (the system performs part of the functions of a secretary or manager without their participation);
• improving the company’s image (demonstrating the use of modern technologies);
• increasing customer loyalty (address and availability at a convenient time for customers).

It is possible to create any number of single and multi-level IVR. Voice accompaniment can be recorded by the announcer or using speech synthesis.

Interactive voice menu – IVR
you can integrate via API or use ready-made integration:

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