Recording telephone conversations

Control, analysis and increase the efficiency of telephone conversations.

Call recording is a solution for capturing, monitoring and analyzing the contents of a telephone conversation between your employees and customers.

by 55 %

improving the efficiency of employees

11 million +

phone calls monthly

99,982 %

fault tolerance of our service

21 +

ready-made integrations with various systems

Recording telephone conversations allows:

Train employees:

Recordings of telephone conversations are used as practical materials for the training and development of your employees.

Research customer needs:

Due to recordings of telephone conversations, questions and objections from your customers are collected and analyzed.

Supervise employees:

Knowing that the manager is listening to conversations with customers increases the responsibility of employees. The leader, in turn, analyzes the effectiveness of his subordinates.

Analyze your own mistakes:

Employees can independently analyze their own mistakes and improve their professional level.

Protect data:

Recording and storing telephone conversations increases the level of security in the company, preventing the leakage of trade secrets.

TRACKING AND RECORDING CALLS

How it works?

Call recording is the basic functionality of UniTalk Virtual PBX (all calls are recorded). Call records are located in the user’s personal account – in the “Call History” section. You can listen to the recording directly in the user’s personal account, and it is also possible to download the file of the necessary dialogue to your own computer. Access to this functionality can be configured depending on the access rights of employees, which you configure yourself. The amount and duration of the storage of telephone conversation records depend on the UniTalk Service Package you are using.

Benefits of using call recording

Load monitoring
Quality control
Information Security
Cost reduction

UNITALK VIRTUAL PBX SERVICE PACKAGES

Personal

from0

per month

Free 14-day trial.
No credit card is required.

500 min. free
+ 10 000 min. 200 ₴

ORDER

Business

from 194

per month

Free 14-day trial.
No credit card is required.

10 000 min. free
+ 10 000 min. 200 ₴

ORDER

CALLCENTER

from 950

per month

Free 14-day trial.
No credit card is required.

100 000 min. free
+ 10 000 min. 50 ₴

ORDER

FREQUENTLY ASKED QUESTIONS

How fast does it connect?
Connection and configuration take up to 10 minutes.
Is it possible to increase the archive of telephone conversation records?
Yes, it’s possible. For an additional fee, depending on the package you use
Which internet is suitable?
A prerequisite for a good quality of IP-telephony communication is the presence of a stable Internet signal, at least 128 Kbps (both ways) per active call. The recommended speed/width of the Internet channel is 156 Kbps.
1. The delay when sending packets should not exceed 100 ms
2. Packet loss should not exceed 2%
3. Deviation from the average delay level (jitter) no more than 20 ms
4. Not Recommended:
– Use of a channel implemented using ADSL technology.
– Simultaneous use of the channel for both telephony and office PCs
– Use of the channel of cellular operators (3G / 4G (LTE) technologies.
– Use of a channel organized by means of satellite communications.
This leads to a deterioration in the quality of communication (stuttering, interruption, poor hearing, echo)
Is it possible to download recordings of telephone conversations?
Yes, you can download the call records in your personal account – in the “Call History” section
How long does the record archive keep?
An archive of telephone conversation records keeps for as long as you use our services. Entries are deleted along with your project (settings) when you do not use our service for more than 2 months and your personal account has less than 100 ($, ₴, zł…)

Try FREE test – 14 days

Recording telephone conversations.
WANT TO LEARN MORE ABOUT UNITALK?
FREE CONSULTATION

Request a call back or give us a call +38 (093) 170 08 00.

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