Recording telephone conversations

Recording telephone conversations allows:

Train employees:

Recordings of telephone conversations are used as practical materials for the training and development of your employees.

Research customer needs:

Due to recordings of telephone conversations, questions and objections from your customers are collected and analyzed.

Supervise employees:

Knowing that the manager is listening to conversations with customers increases the responsibility of employees. The leader, in turn, analyzes the effectiveness of his subordinates.

Analyze your own mistakes:

Employees can independently analyze their own mistakes and improve their professional level.

Protect data:

Recording and storing telephone conversations increases the level of security in the company, preventing the leakage of trade secrets.

TRACKING AND RECORDING CALLS

How it works?

Call recording is the basic functionality of UniTalk Virtual PBX (all calls are recorded). Call records are located in the user’s personal account – in the “Call History” section. You can listen to the recording directly in the user’s personal account, and it is also possible to download the file of the necessary dialogue to your own computer. Access to this functionality can be configured depending on the access rights of employees, which you configure yourself. The amount and duration of the storage of telephone conversation records depend on the UniTalk Service Package you are using.

Benefits of using call recording

Load monitoring

Quality control

Information Security

Cost reduction