Recording telephone conversations.
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Recording telephone conversations
Control, analysis and increase the efficiency of telephone conversations.
Call recording is a solution for capturing, monitoring and analyzing the contents of a telephone conversation between your employees and customers.
by 55
%
improving the efficiency of employees
11
million +
phone calls monthly
99.982
%
fault tolerance of our service
21
+
ready-made integrations with various systems
RECORDING TELEPHONE CONVERSATIONS ALLOWS:
Train employees:
Recordings of telephone conversations are used as practical materials for the training and development of your employees.
Research customer needs:
Due to recordings of telephone conversations, questions and objections from your customers are collected and analyzed.
Supervise employees:
Knowing that the manager is listening to conversations with customers increases the responsibility of employees. The leader, in turn, analyzes the effectiveness of his subordinates.
Analyze your own mistakes:
Employees can independently analyze their own mistakes and improve their professional level.
Protect data:
Recording and storing telephone conversations increases the level of security in the company, preventing the leakage of trade secrets.
TRACKING AND RECORDING CALLS
How it works?
Call recording is the basic functionality of UniTalk Virtual PBX (all calls are recorded). Call records are located in the user’s personal account – in the “Call History” section. You can listen to the recording directly in the user’s personal account, and it is also possible to download the file of the necessary dialogue to your own computer. Access to this functionality can be configured depending on the access rights of employees, which you configure yourself. The amount and duration of the storage of telephone conversation records depend on the UniTalk Service Package you are using.
Benefits of using call recording
Load monitoring
Quality control
Information Security
Cost reduction
FREQUENTLY ASKED QUESTIONS
How fast does it connect?
Connection and configuration take up to 10 minutes.
Is it possible to increase the archive of telephone conversation records?
Yes, it’s possible. For an additional fee, depending on the package you use
Which internet is suitable?
A prerequisite for a good quality of IP-telephony communication is the presence of a stable Internet signal, at least 128 Kbps (both ways) per active call. The recommended speed/width of the Internet channel is 156 Kbps.
1. The delay when sending packets should not exceed 100 ms
2. Packet loss should not exceed 2%
3. Deviation from the average delay level (jitter) no more than 20 ms
4. Not Recommended:
– Use of a channel implemented using ADSL technology.
– Simultaneous use of the channel for both telephony and office PCs
– Use of the channel of cellular operators (3G / 4G (LTE) technologies.
– Use of a channel organized by means of satellite communications.
This leads to a deterioration in the quality of communication (stuttering, interruption, poor hearing, echo)
Is it possible to download recordings of telephone conversations?
Yes, you can download the call records in your personal account – in the “Call History” section
How long does the record archive keep?
An archive of telephone conversation records keeps for as long as you use our services. Entries are deleted along with your project (settings) when you do not use our service for more than 2 months and your personal account has less than 100 ($, ₴, zł…)
