One solution for customer
communication management
UniTalk full communication ecosystem
Communication Management
Manage all customer communications, not just individual calls or messages.
Contact Center
Calls
Messages
and АІ
Leave a request, and we’ll show you how our products can help you to stop losing calls, automate routine tasks, and increase sales.
A partnership that empowers your clients and generates profit
Uniting technology, marketing, and sales for mutual growth.
Over this time, we have successfully completed 10+ joint projects and built a truly reliable partnership.
We highly value the team for their quick communication, efficiency in handling tasks, and continuous growth. It is especially rewarding to work with a partner who never stands still and consistently offers new solutions for clients.
Integrations that bring all your tools together
Combine your communications with the services you use every day. UniTalk seamlessly integrates into your CRM: call history, chats, and customer cards are saved automatically, allowing your team to work within a single window.
Round-the-clock live support 24/7
Our experts are available at any time, day or night. No long hold times or canned responses — just expert support for any issue.
Real results from our clients
See how market leaders eliminate communication chaos and scale sales with UniTalk
“Thanks to you, everything works faster, easier, and with a smile”
at Avrora Multimarket
We have been using Unitalk telephony for some time now, and I can say we’re completely satisfied with the service. The connection is stable, and call quality is excellent. Even when interruptions occur, they are resolved very quickly, which is especially important since a significant part of our customer interactions happens over the phone.
Everything is quite easy and intuitive to set up and does not require extensive training. The support team is top-notch: they respond quickly, provide polite guidance, and help resolve any issues.
at Englishdom
“We are now able to effectively track our managers’ performance speed”
Intuitive software with all the necessary APIs, rich functionality, and a smart team! I’d also like to highlight the “Predictive Dialing“ mode. It was a game-changer for us when pick-up rates dropped and agents were wasting their time listening to ringtones and voicemail.
Now the UniTalk team is helping us move toward AI integration. Thank you for your support, flexibility, and recommendations at every stage!
When your business is about thousands of calls, consultations, and stories where every voice matters, choosing telephony is like choosing the perfect fragrance: it has to be reliable, clear, and leave only a pleasant aftertaste. And we at Sister’s Aroma found exactly that “fragrance” in UniTalk! We would also like to especially highlight UniTalk’s technical support. The specialists always respond to requests promptly, provide qualified assistance, and demonstrate a deep understanding of the system. This allows us to be confident in the continuity of our business processes.
at Sister’s Aroma
Technical advantages of UniTalk
for service stability
voice quality
for minimal latency
Frequently Asked Questions from
You can connect numbers from over 150 countries worldwide, creating a local presence effect for your customers. This significantly increases brand trust and allows you to accept international calls at local rates. You manage global communication from a single hub, scaling sales without opening physical branches.
Our platform operates independently of your physical office’s status because it is deployed in geographically distributed data centers. In the event of a power or internet outage, your office telephony continues to function through the managers’ mobile apps. Your customers will always hear an answer, which guarantees service stability and preserves loyalty.
Yes, IP telephony for business allows you to add new users in just a few clicks via the personal account without laying any cables. You don’t need to purchase additional equipment for each workstation — managers can work from smartphones or laptops. The system supports an unlimited number of agents, ensuring the flexibility of your communication infrastructure.
The cost of the solution depends solely on the selected feature set and the number of active users, allowing for flexible budget planning. You do not pay for excess capacity, but connect only what generates profit right now. This ensures a transparent total cost of ownership and easy forecasting of communication expenses.
Implementing UniTalk allows you to recoup your investment within the very first months by eliminating missed calls and automating routine tasks. Unlike hardware, a Virtual PBX eliminates the costs of purchasing and maintaining equipment. You invest only in real sales tools, scaling your business without unnecessary capital expenditures.
UniTalk guarantees an SLA of 99.98% thanks to a cluster architecture in leading European data centers. A direct SIP trunk and L2 channels ensure a MOS voice quality score of 4.3 and a minimum signal delay of up to 40 ms. You get stable premium-class communication ready for any peak loads.
IP telephony connection is carried out remotely within one day without the need for physical lines or gateways. A multi-channel number allows receiving multiple calls simultaneously to one inbound contact. An additional 0800 number provides free calls for your customers, which increases the volume of inbound traffic.
All data is securely encrypted and stored in Tier III data centers within the EU. You have full control over access rights and activity logs for each employee in the system. Multi-level backup guarantees the integrity of your data even in the event of critical failures.
Yes, Uni is compatible with most modern IP equipment and softphones that operate via the SIP protocol. You can easily connect your existing numbers via SIP trunk to preserve your current infrastructure. This allows you to modernize communication without spending money on a complete replacement of your hardware.
We provide a detailed documented REST API for the fastest possible implementation. Usually, telephony integration with CRM takes from 15 minutes to a few hours, depending on the complexity of your scenarios. Our 24/7 technical support is ready to accompany the process at every stage for custom solutions.
Yes, our call tracking captures the traffic source down to the specific ad and keyword in Google Ads. This data is automatically transferred to analytical systems for an accurate assessment of the ROI of each ad campaign. You see the real cost of customer acquisition and can effectively optimize your marketing budget.
The callback button encourages visitors to leave their number, promising an instant connection with a manager within 30 seconds. This is especially effective for mobile traffic and “hot” leads who do not want to wait for an answer. Implementing the widget typically increases the number of target inquiries from the website by 15-30%.
Static call tracking allows assigning separate numbers to billboards, business cards, or TV advertising. In addition, the UniTalk Chat system unites dialogues from Viber, Telegram, and Instagram into a single environment. You get a complete picture of the customer journey, regardless of the channel of the first inquiry.
Dynamic call tracking automatically selects a phone number according to the visitor’s geography or traffic source. This creates a local presence effect and increases trust in the company, raising the likelihood of a call. You manage the display of contacts centrally, configuring scenarios for any audience segments.
All call events are transferred to CRM and BI systems via ready-made connectors or API in real time. You can set up call tracking to see the full funnel: from the first click to successful payment. This allows you to stop spending budget on channels that do not bring in real money.
The intelligent IVR voice menu and queues distribute calls to available managers according to their skills. In case of peak loads, the system automatically offers to order a callback or notifies the supervisor about the queue. This guarantees that every customer will receive an answer, and your sales will not depend on the human factor.
You receive call recordings, available for listening in the CRM immediately after the dialogue ends. In addition, UniTalk AI analytics automatically transcribes the recordings and identifies “problem” areas using keywords. You see an objective assessment of each employee’s performance and can promptly adjust your sales strategy.
The autodialing feature enables the system to automatically dial the contact list and connect an agent to the client only after a successful answer. You can use voice robots for routine notifications or confirmations, freeing up your team’s time for high-value deals. This boosts department productivity and allows processing thousands of contacts per shift.
Predictive dialing is an intelligent algorithm that dials multiple numbers simultaneously by estimating agent availability. Managers don’t wait for ringtones or answering machines; they engage only with clients who have already answered. This increases each employee’s effective talk time up to 50 minutes per hour.
You get detailed, real-time reports on wait times, call durations, and the number of answered and missed calls. Call statistics allow you to compare manager performance by conversion rate and average order value directly in the CRM. This provides you with data-driven evidence for staff motivation and management decisions.
