Predictive dialing

Predictive dialing allows you to:

• evenly distribute the workload among operators;
• optimize the work of operators – a conversation with a client who is already waiting in line;
• automate the process of dialing and checking the availability of the client.

Predictive dialing can be:

• Semi-automatic – in the absence of an employee at the workplace, automatic redirection occurs.
• Automatic – maximum efficiency when making large volumes of telephone calls.

Predictive dialing

Automates phone call processes

Increases profits by improving the efficiency of operators

Evenly distributes the load between operators

Increases the volume of processed applications without additional costs and resources

Provides an opportunity to quickly process "cold" bases and get potential customers

Predictive dialing is a unique and effective solution for processing “cold” contact databases of a significant volume to obtain a “warm” database of potential customers with a small number of agents involved.

How does it work?

The intelligent algorithm of the UniTalk system predicts the volume of applications required to maximize the load on your agents.
Forecasting is carried out on the basis of various statistical data:

• the average duration of a conversation between your agents and customers;
• the time of post-processing by the operator of the client’s request;
• the percentage of dialing in the contact database.

The predictive dialing system makes several outgoing calls to phone numbers from your contact list at once, automatically predicting the number of free employees in a specific period of time.

When you receive an answer to one of the calls, there is an instant connection with a free operator of your company. In the predictive dialing mode, the system makes more calls than the currently available free agents as it predicts that some calls will go unanswered (busy, call dropped, invalid phone number…).