Predictive dialing

Save operators time and increase successful calls by 3 times.

Predictive dialing is a technology for automating the simultaneous dialing of several phone numbers from your customer base and the subsequent connection of the answering customer with a free operator of your company.

> 78%

increase efficient call processing

11 million +

phone calls monthly

99,982 %

fault tolerance of our service

21 +

ready-made integrations with various systems

Predictive dialing allows you to:

  • evenly distribute the workload among operators;
  • optimize the work of operators – a conversation with a client who is already waiting in line;
  • automate the process of dialing and checking the availability of the client.

Predictive dialing can be:

  • Semi-automatic – in the absence of an employee at the workplace, automatic redirection occurs.
  • Automatic – maximum efficiency when making large volumes of telephone calls.

Predictive dialing

Predictive dialing is a unique and effective solution for processing “cold” contact databases of a significant volume to obtain a “warm” database of potential customers with a small number of agents involved.

How does it work?

The intelligent algorithm of the UniTalk system predicts the volume of applications required to maximize the load on your agents.
Forecasting is carried out on the basis of various statistical data:

  • the average duration of a conversation between your agents and customers;
  • the time of post-processing by the operator of the client’s request;
  • the percentage of dialing in the contact database.

The predictive dialing system makes several outgoing calls to phone numbers from your contact list at once, automatically predicting the number of free employees in a specific period of time.

integration

When you receive an answer to one of the calls, there is an instant connection with a free operator of your company. In the predictive dialing mode, the system makes more calls than the currently available free agents as it predicts that some calls will go unanswered (busy, call dropped, invalid phone number…).

UNITALK VIRTUAL PBX SERVICE PACKAGES

Personal

from0

per month

Free 14-day trial.
No credit card is required.

Predictive dialing
Predictive dialing from personal phone numbers
The records storage of telephone conversations 500 min
Checking phone number for SPAM 2 ₴/check
Answering machine detection 0,20 ₴/detecting
Favorable conditions for changing the phone number +

BUSINESS

from194

per month

Free 14-day trial.
No credit card is required.

Predictive dialing 0,20 ₴/min
Predictive dialing from personal phone numbers 0,30 ₴/min
The records storage of telephone conversations 10 000 min
Checking phone number for SPAM 2 ₴/check
Answering machine detection 0,20 ₴/detecting
Favorable conditions for changing the phone number +

CALLCENTER

from950

per month

Free 14-day trial.
No credit card is required.

Predictive dialing free
Predictive dialing from personal phone numbers 0,15 ₴/min
The records storage of telephone conversations 100 000 min
Checking phone number for SPAM 2 ₴/check
Answering machine detection 0,20 ₴/detecting
Favorable conditions for changing the phone number +

Integration

TRY A FREE 14-DAY TEST

Predictive dialing.
WANT TO LEARN MORE ABOUT UNITALK?
FREE CONSULTATION

Request a call back or give us a call +38 (093) 170 08 00.

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