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Save operators time and increase successful calls by 3 times.
Predictive dialing is a technology for automating the simultaneous dialing of several phone numbers from your customer base and the subsequent connection of the answering customer with a free operator of your company.
increase efficient call processing
phone calls monthly
fault tolerance of our service
ready-made integrations with various systems
Predictive dialing is a unique and effective solution for processing “cold” contact databases of a significant volume to obtain a “warm” database of potential customers with a small number of agents involved.
The intelligent algorithm of the UniTalk system predicts the volume of applications required to maximize the load on your agents.
Forecasting is carried out on the basis of various statistical data:
The predictive dialing system makes several outgoing calls to phone numbers from your contact list at once, automatically predicting the number of free employees in a specific period of time.
When you receive an answer to one of the calls, there is an instant connection with a free operator of your company. In the predictive dialing mode, the system makes more calls than the currently available free agents as it predicts that some calls will go unanswered (busy, call dropped, invalid phone number…).