Callback

The problem of a busy line or a long queue is an unavoidable reality for businesses with high call traffic, such as taxi services, large online stores, or bank call centers. But with UniTalk, you guarantee that you won’t lose a single customer because of this. The Callback service is a simple yet powerful tool that automatically registers a missed call and instantly initiates the redial process. You demonstrate care for the client and increase their loyalty, while they receive prompt service.

How the service works?

After an incoming call from the client (usually, the client hears a greeting and a message stating, “please wait, we will call you back”), the call is automatically dropped, and immediately after that, an outbound call is made to the client.

INSTRUCTION: Service Activation

To activate this service, in the section “IP-telephony” – “External Lines”, you need to set a flag next to the “callback” service in the number settings, and then select an audio file. If an audio file is not selected, the incoming call will simply be dropped.

Activating the Callback feature turns a potential lost lead into a successful communication. You get automation of missed call processing, enhance the 24/7 accessibility of your service, and ensure that your managers are always in touch with customers. This saves time, improves service quality, and, most importantly, increases your profit.

If you need assistance with integration or setting up the audio file, our technical support is always ready to help.