How to instantly save your reputation: get customer negative feedback alerts directly in Telegram
The client is dissatisfied. They call to express their outrage. At this moment, a race begins: if you don’t react quickly, one negative call can crash your company’s rating on Google or Facebook.
The problem is that no manager listens to 100% of calls. Manual checking is expensive, subjective, and takes too long. You find the problem only when it has already become a crisis.
💡 Solution: Objective Quality Control 24/7
The answer is Speech analytics UniTalk. This is an Artificial Intelligence-based tool that transforms routine into effective automation and provides genuine quality control.
Voice Analytics:
- Analyzes 100% of calls, not just selectively, as a human would.
- Works around the clock, 24/7, without fatigue or subjectivity.
- Assesses the conversation based on your criteria: script adherence, client and manager sentiment, competitor mentions.
- Processes hundreds of calls in just 5 minutes with 97% accuracy. This significantly saves the manager’s time, allowing them to focus on strategic rather than routine tasks.
Speed of Reaction and Flexibility of Control
The main advantage is the speed of reaction. UniTalk Voice Analytics not only collects objective data for data-driven decisions but also gives you time to act.
The analysis process takes just minutes. But how do you ensure this valuable data doesn’t get lost in the general mass of reports? You need a tool that brings the most crucial information out of the UniTalk cabinet and straight to where you react the fastest.
How It Works: Instant Notifications in Telegram
We set up a system that guarantees you receive the analysis results immediately, without delays.
Telegram notifications are configured according to your triggers:
- calls only with a low or only with a high rating;
- calls from a specific manager;
- all calls, to keep your finger on the pulse.
As soon as the AI detects a call that meets your triggers (e.g., a critical call), you or the responsible manager receive a clear notification.
You don’t wait until the end of the day. You know about the problem instantly and can intervene in the situation:
- Call the client back and resolve the issue, saving your reputation.
- Provide the manager with feedback immediately after the conversation.
- Understand the weak points in your scripts or business processes.
Result
Now you don’t just collect data; you use it to make data-driven decisions and save your reputation before the situation escalates. Speech analytics UniTalk gives you objective facts and, most importantly, time for quick action.
Don’t let negative feedback spread. Automating quality control helps your business excel in service.
