Online chat on the website

Using online chat on your website, you will know where your customer came from. The manager will be able to immediately offer what the customer is interested in (a discount, promotional price, etc.).

Is this not the first time the customer has visited your website?

Online Chat will show the operator the previous communication history. This will allow quickly orientate in the customer’s requests and make communication maximally comfortable.

The system automatically saves the history of each chat. So when a customer revisits your site, all communication with the manager will automatically be pulled up to the current chat.

If a customer shares his data in the chat contact form, the system will automatically add it to the contact card. When the customer revisits the website from the same device, the chat will automatically pull up the previously provided data.

Has the customer’s phone number or e-mail changed since the last contact? The operator will be able to update the contacts directly in the chat, so the next time the customer contacts the operator, they will have the correct data

Visitors of your website become your customers even during non-working hours! Chat automatically sends the visitor a contact form to fill out and saves the history of customer requests.

Leave a message with the information that visitors will want to see when you are not online — delivery details and holiday working hours. Customers will definitely appreciate your care.

Monitoring work quality – control of managers’ effectiveness through an assessment form, thanks to which the team leader will understand which managers are performing well.

Chat statistics – detailed analytics of requests for evaluating work efficiency. With this tool, you will always have access to analytical data.

Ability to involve any number of employees with distribution across departments

Communication with the customer can be conducted in their preferred language

Access to all previous communications with customers to improve the quality of service

Sending messages based on specified customer segmentation criteria

Template phrases and autocomplete feature for quick responses to typical requests

Ability to communicate with colleagues within the customer chat without displaying it to the customer

Ability to transfer chats to colleagues for prompt resolution of any issue

In case of any problem, this feature will help several employees participate in coordinating actions for prompt service.

Protection against unwanted requests, spam, or inappropriate customer behavior by temporarily or permanently blocking users

Quickly directing the conversation to the specialist best suited to assist the client with the issue.

Offer visitors a choice—to chat with an operator on the website or via Viber, Telegram, Instagram, or email. This will allow customers to return to the dialogue with you in their usual way at any time.

Operators doesn’t need to switch between different programs or messengers — all conversations are centralized in one workspace. The system automatically collects messages and calls from visitors in one window.