💡 Best practices for communicating with clients in the field of professional training and courses
In the field of professional training, the success of your business directly depends on the quality of communication. A student who chooses a course makes decisions for weeks. During this time, you can either win them over or lose them due to due to chaos in the messages or slow responses.
Our goal is to transform communication chaos into a systematic sales tool and increase your team’s productivity.
🎯 Problem: losing customers due to chaos and slowness
Most educational projects face the following challenges:
- Scattered channels: requests come from Instagram, Telegram, email, and phone. Managers constantly switch between dozens of windows, which slows response times and reduces conversion rates.
- Routine tasks waste time: payment reminders, order confirmations, sending links — these are necessary routines that consume the sales department’s time.
- Lack of objective data: without systematic analytics, you don’t know which manager is working effectively and which online marketing channel is bringing in high-quality B2C leads.
✅ Solution: UniTalk technologies for communications automation
We offer integrated technologies that combine all channels, automate routine tasks, and provide you with clear analytics for management decisions.
1. Virtual PBX: stability and call analytics
A phone call remains one of the highest-converting tools. A VoIP-based virtual PBX (VPBX) ensures you never miss a single call and will be able to monitor the quality of your team’s work. And what do you get out of it?
- Reliable multichannel capacity: clients can always reach you, even during peak hours. This minimizes losses that directly affect your sales.
- Full control: VPBX automatically records all conversations. This gives you objective analytics for evaluating scripts and manager performance.
Product positioning: our Virtual PBX provides stability, call quality, and flexible configuration, allowing your team to work efficiently while giving you full quality control.
2. UniTalk Chat: single window for all dialogs
Today, customers would rather message than call. But when requests come simultaneously from Instagram, Telegram, email, and website chat, you risk losing leads. UniTalk Chat is a technology that combines all text communication channels (website chat, Telegram, Instagram, Viber, email) in one window. And what do you get out of it?
- Full customer picture: manager sees not just the message, but the entire communication history. This enables personalized offers, directly increasing sales and the effectiveness of online marketing.
- 24/7 productivity: with a unified interface, operators don’t waste time switching between applications. What’s more, UniTalk Chat generates leads even outside business hours using automatic forms to capture contacts.
Product positioning: UniTalk Chat is a single window for communications and intelligent dialogue management technology. It ensures high productivity for your team and guarantees that no leads will be lost.
3. Automation technologies: How to avoid losing students
Manual confirmations and reminders mean low productivity and high costs. The solution is automation.
Voice robot automatically makes calls based on triggers (request, forgotten payment). It instantly confirms orders or can remind you about events, such as webinar.
- Benefits: instant response to requests (which is critical for sales), budget savings, and 24/7 operation.
SMS mailings for business are a reliable and versatile tool that helps your business stay connected. Use it for mass advertising, transactional, and targeted messages. SMS messages are delivered in 5 seconds and opened within the first 3 minutes.
- Benefits: instant message delivery. It is an ideal tool for order confirmation, payment reminders, and automating customer service.
Viber mailings from UniTalk — maximum opportunities for dialogue and smart automation in a popular messenger. Create mass advertising and informational mailings, automate communication via chatbots, and connect online chats – all in a single convenient ecosystem.
- Benefits: it’s a powerful tool for attracting, supporting, and retaining customers. You’re using a channel that is ideal for visual communication and building trust.
Product positioning: voice robot, SMS mailings, and Viber mailings are powerful automation technologies that free up managers to focus on complex sales, increasing the overall productivity of your business.
🚀 Result: Analytics and sales growth
By integrating these technologies, your business gains:
- Conversion growth: quick responses in chats and telephony turn leads into customers.
- Increased productivity: automating routine tasks frees up your team, allowing them to focus on priority activities.
- Clear analytics: call recordings, chat statistics, and mailing results give you a complete picture for effective management of online marketing and sales.
Your business deserves systematic and effective communication.
