All AI analytics in one window: UniTalk Speech analytics dashboards
Sales managers spend hours selectively listening to calls to find mistakes or understand why the sales funnel is leaking. But selective auditing is always subjective. We’ve solved this: now UniTalk Speech Analytics gathers all AI-driven data into intuitive dashboards.
This means you get more than just transcriptions of individual dialogues — you get a complete picture of your entire department’s performance based on objective data.
Why does your business need this?
Modern business process automation in the B2B and retail segments starts with control. When the system independently analyzes 100% of calls, the need for manual reporting disappears. Dashboards turn the chaos of conversations into structured data. This significantly boosts management efficiency, as you make decisions based on facts rather than intuition.
What will you see on the dashboard?
We understand that every business is unique. That’s why our specialists help set up the dashboard specifically for your scenarios, ensuring that the implementation of business processes for speech analysis goes as smoothly as possible. Once configured, Speech Analytics allows you to track the following metrics:
1. Call Statistics and Analytics
Discover the exact number of inquiries, their average duration, and sources. By combining Speech analytics with Call Tracking, you will see which ads bring in customers and how this impacts overall marketing productivity.
2. Quality Control and Operator Performance
The system automatically assigns an average conversation score for each manager. You can instantly see the team’s strengths and weaknesses, compare individual performance, and form an objective rating. Such automation programs allow you to focus training where it is truly needed.
3. Customer Portrait and Pain Points
AI analyzes typical objections, mentions of competitors, and the overall sentiment of the dialogue. This provides insight into why customers hesitate and which manager arguments work best.
4. Overall Department Effectiveness
Analyze results in dynamics by month. This helps track trends and patterns in sales to understand in time which script changes actually impact sales funnel conversion growth.
Less Routine — More Results
The main value of this update is your personal effectiveness as a leader. Instead of being a “call listener,” you become a strategist. Automation works in the background, highlighting growth zones and profit loss points.
Comprehensive call analysis automation is a step toward transparent management, where every indicator is backed by a real fact from a conversation.
