Sales in Messengers Without Chaos: How to Combine Telegram, Viber, and Instagram

At UniTalk, we provide a unified solution for managing customer communication, so we know one thing for certain: your customers have changed.

They are done with calling just to find out a price. They want to message a chatbot at 10:00 PM with “How much?” and get an answer instantly. For a business, this is a serious challenge. Popular messengers create the illusion of easy contact, but without the right system, they become a major leak in your revenue stream.

Today, we’re looking at how business process automation helps turn chaotic texting into a systematic sales channel using UniTalk Chat—and why the ability to message a client first can revive up to 30% of your dead leads.

Here are three scenarios that are killing your sales right now:

1. The “Buried Chat” Effect: A message is read, but the manager gets distracted. The “new message” notification disappears, the chat slides down the list, and the lead is forgotten forever.
2. The Black Hole of History: A client writes back a month later. But the manager they spoke to has quit, and the chat history left with them. The new employee has to ask clarifying questions, annoying the client who expects you to know them.
3. Workplace Chaos: The manager is juggling two phones and ten browser tabs. This isn’t multitasking; it’s a lack of workplace automation, leading directly to burnout and mistakes.

In UniTalk Chat, this operates as a unified ecosystem:

• All channels in one place: Telegram, Viber, website chat, Instagram, and Email.
• CRM Integration: Seamlessly transfer all necessary data directly to your system (full CRM automation).
• Teamwork: The “Whisper” mode allows colleagues to discuss a ticket internally within the chat interface—without the client seeing a thing.

Here is where this makes money:

• Abandoned Cart: A client asked about stock, you answered, and they vanished. A day later, your manager opens the chat: “I see you were looking at this. We only have 2 left—should I set one aside for you?”
• Service & Support: “Your order has arrived at the branch. Don’t forget to pick it up!”
• LTV (Lifetime Value): Reminders for car maintenance, dental check-ups, or subscription renewals.

Administrators are often drowning in calls.

How it works: Move part of the booking process to messengers. The administrator sees the patient’s history immediately. The dialogue initiation function allows you to send appointment reminders, drastically reducing no-shows.

After a webinar, you get a flood of identical questions.

How it works: Use quick response templates and mass lead processing. You can transfer a “hot” client from tech support to the sales department with a single click.

Proper business automation with UniTalk Chat allows you to:

• Slash first response times.
• Balance the workload across your team.
• Wake up clients who have fallen asleep.

Don’t let leads get lost in personal inboxes. Launch a professional chat center today.

UniTalk: Manage communications. Manage the result.