Callback
en
Log In Sign up
faster process scaling with Voice Agent
adherence to scripts, communication standards
handles up to 80% of routine customer communications
Voice Agent works without days off, holidays, sick leave and vacations

Do you really have everything under control?

  • 01.
    It is difficult to find new people for the team

    Constantly searching for new ones — you waste time, money and nerves, and the result is not always there

  • 02.
    Costs are rising

    Salaries, education, jobs — a lot of money is spent, but the benefits are diminishing.

  • 03.
    To grow, you need even more people

    Want to handle more calls? You need to hire more, pay more, and train more.

  • 04.
    Customers get lost

    Someone waits for an answer, someone does not receive it at all — and goes to competitors.

  • 05.
    Routine, without development

    There is no time left for new ideas and business development.

What is a Voice Agent?

Voice Agent by UniTalk is an AI solution that will complement your team and become your new sales manager, technical support, recruiter, quality department, and just an important assistant for your business growth.

What is Voice Agent for?

Sales
Support and consulting
Quality Control
Surveys
Qualification of applications
Sales

The Voice Agent will make a full cycle of selling your product or service, from identifying needs, consulting with the answer to the most atypical questions, to placing an order and recording it in your CRM

Connect Voice Agent
Support and consulting

Based on your knowledge base, the Voice Agent will help your client solve any problem and provide enough arguments to make a decision

Connect Voice Agent
Quality Control

Ask the client about the quality of the service or product provided, and if there is a negative, then the Voice Agent will clarify all the details and solve it

Connect Voice Agent
Surveys

Conduct any survey or interview and provide analyzed data in a convenient form

Connect Voice Agent
Qualification of incoming applications

Ask questions and get all the necessary answers to qualify the client and refer to a specialized manager.

Connect Voice Agent
Voice Agent is a reinforcement of your team, not a replacement

Always in touch

Works 24/7 without days off or breaks

Takes on simple requests

Freeing up team time for complex and valuable tasks

Takes over routine tasks and a large volume of calls on itself

Increasing service speed

Allows the team to focus on development and service

and not on repetitive work

Works without stress and fatigue

even during peak loading hours

Helps businesses scale up

by processing more customers without increasing staff

Advantages of the Voice Agent

Setting up Voice Agent takes several times less time compared to hiring and training new managers
Easily adjust Voice Agent behavior depending on conversation scenarios
Knows and remembers everything The Voice Agent database will contain all the information about your products and services.
Speaks in your voice Record your own voice or the voice of your best manager, and the Voice Agent will speak in that voice
Cheaper Than hiring, adapting, training new managers for standard communication
Single standard of communication Finally, a single standard for customer communication is integrated
Universal tool Voice Agent is relevant in any business in many positions. Sales, support, recruitment, quality department, etc.
Sounds organic like a living person. No more robotic voices.
Any language Voice Agent can communicate and understand customers in 100+ languages
Flexibly adapts to the context of the conversation and always leads the conversation in the direction you need, Voice Agent answers in the moment
Flexibly integrates with any EPR /CRM / Calendar / Website

During a conversation with a customer, theVoice Agent can

Send  messages
via SMS, Telegram, and Viber

dialogue details

Create  an order
or application in CRM

chats

Address  customers by name
and use personalized information from CRM

statistics

Redirect
call to the manager

form

Steps to launch the Voice Agent

Application
2 min
Leave a request for a consultation with our
manager
Brief
30 min
Fill out the brief so that a specialist
understands your need in detail
Creation
25 min
We create the first version of the Agent and
test it with the team
Finalization and launch
Finalize the last details and launch the agent into
real business processes
Connect Voice Agent

Why do businesses choose UniTalk?

Flexible, reliable, modern platform for calls and customer service
  • It is a complete ecosystem for working with calls, requests, customers, and your team
  • No need to combine CRM, chats, IP telephony, and analytics separately — everything works together
  • Connection without servers, technical knowledge or specialists. Everything is in a cloud-based solution
  • UniTalk scales for any business - from a start-up to large contact centers
  • KPI reports, speech analytics of conversations, call conversions, full communication history
  • API and built-in integrations ensure a simple and convenient setup process tailored to your needs
  • We respond quickly. We explain in human terms. We support you at all stages.
  • iOS, Android, Windows, Chrome - calls from any device.
24/7 tech support – when every second matters
Everything — without delays, without barriers, without formalities. High-quality technical support when it is really needed.
Contact Us

That's how fast support responds, even in a free package.

127 seconds

At night? On weekends? On holidays? Yes, we are always with you

24 / 7 / 365

Average response time in a paid support package

33 seconds

Knows your business processes like no other

Personal manager

Have any questions?

Frequently Asked Questions

Will Voice Agent replace my team?
No. An agent does not replace people, but helps them. It will take care of a large volume of routine calls so that the team can focus on important tasks and business development.
Gloria
avatar
Does the Voice Agent understand the context of the conversation?
Yes. Agent analyzes the content of the conversation and responds naturally, like a real interlocutor.
Gloria
avatar
What happens if the Voice Agent can't help my customer?
In this situation, the Agent will correctly explain the situation to the customer and transfer the call to your manager. After that, you can review the conversation in the Speech Analytics report and make changes to make the Voice Agent even more effective.
Gloria
avatar
How can I control the work of the Voice Agent?
All calls are stored in your UniTalk account. You can listen to them at any time and use Speech Analytics for deeper call analysis completely free of charge!
Gloria
avatar
How does the Voice Agent respond to inappropriate questions?
The agent follows the given instructions and always communicates professionally and calmly. We configure it to respond within your business context.
Gloria
avatar
Can the Voice Agent be configured to match the company's Tone of Voice?
Yes. We take into account the tone and style of your company. If desired, the Agent can even speak in your own voice, or in the voice of your best manager.
Gloria
avatar
Can the behavior of the Voice Agent be changed?
Yes. We respond quickly to your requests and make changes when you have new processes or goals for your Voice Agent.
Gloria
avatar
Is it possible to connect CRM or other services?
Yes. Voice Agent easily integrates with any system and helps automate your work processes.
Gloria
avatar
UniTalk Voice Agent will help you earn more

Connect Voice Agent

    Reach out to our partner
    Name
    Phone
    Company
    E-mail
    Partner

      Request a call
      Your name
      Your phone number

        Заказать интеграцию
        Ваше имя
        Ваш номер телефона

          Заказать Тест Драйв
          Ваше имя
          Ваш номер телефона