UniTalk Omni: Unite Calls, Chats, and Artificial Intelligence Tools in One Platform for a Customer Communication Revolution
Your Communication Pain Points: Why Separate Technology Means Lost Leads and Money
You are a business owner or a manager looking for practical solutions to boost efficiency. You have likely faced the following challenges:
- Managers “jumping” between the Virtual PBX, email, messengers, and CRM, losing time and conversation details.
- You lack a complete picture of lead processing: how many successful or unsuccessful sales were made, and most importantly — why.
- Communication quality declines because manually monitoring hundreds of calls is impossible.
- You invest in expensive, fragmented communication technology that doesn’t “talk” to one another.
UniTalk Omni is the answer to these challenges. This SaaS platform unifies all communications, analytics, and artificial intelligence tools in a single “unified window,” allowing you to manage your business, not technical complexities.
What is UniTalk Omni? Omnichannel in Action
UniTalk Omni is a platform for business communications and a comprehensive solution for organizing all external and internal company communications.
UniTalk Omni transforms the chaos of calls, chats, and emails into a virtual office CRM system where the entire customer history is instantly accessible.
1. Connection: Telephony and Messengers in a Single Hub
The core of the system is the combination of two key channels:
- Calls (VoIP): All incoming and outgoing calls are processed through the Virtual PBX. This allows for flexible scenario setup, queues, IVR menus, and recording of all conversations. You get modern, stable IP telephony.
- Text Channels: The UniTalk Chat tool gathers messages from Telegram, Viber, Instagram, e-mail, and the website chat into one interface.
2. Enhanced Functionality: AI Tools for a New Quality of Work
Artificial intelligence tools boost the efficiency of the Omni platform, providing capabilities for deep analytics and automation:
- Speech Analytics: Automatically analyzes 100% of call recordings. It identifies trigger words and negative feedback, helping to find weak spots in scripts and monitor manager quality, saving significant time and resources from manual listening.
- Voice Agent: This multifunctional AI solution complements your team. It becomes your new sales manager, technical support, recruiter, quality assurance department, and an essential assistant for business growth. Capable of making sales autonomously, it performs auto-dialing, conducts surveys, qualifies leads, processes orders, or schedules client visits.
3. Analytics and Control: Manage Processes Based on Data
UniTalk Omni is an indispensable tool for your business because it provides complete analytics and transparency for all communication processes:
- Every interaction (call, chat, email) is recorded, providing a complete history of lead processing to understand the success or failure of a sale.
- Detailed statistics on manager and team performance provide accurate data for making informed decisions to increase efficiency and monitor KPI.
- The ability to perform SMS messaging directly from the platform.
- Reports on team and business KPI are generated automatically, eliminating manual spreadsheets. You can also run targeted Viber messaging campaigns.
UniTalk Omni for Different Roles
| Role | Key Benefit with UniTalk Omni |
|---|---|
| Owner / CEO | Control over all communications and preservation of the client base regardless of team changes. |
| Head of Sales | No lead is lost, complete history in one window, real-time team control. |
| Marketing Specialist | Accurate ROMI by channel and rapid execution of targeted SMS messaging campaigns. |
Conclusion
UniTalk Omni is more than just a set of tools. It is a single ecosystem created to eliminate the chaos of fragmented communications and ensure your business growth. The integration of VoIP-telephony, chats, and powerful artificial intelligence tools allows your team to work more efficiently, and you to make decisions based on precise data. If your goal is quality service, maximum lead conversion, and full automation of routine processes, UniTalk Omni is the solution worth trying.
