Publications on the topic "UniTalk Omni"
One client, five tabs: what changes when reps work in a single window
A rep copies a number from the CRM, calls from a separate app, and after the call looks for the same client in Telegram. Then it's back to the CRM to
When a manager leaves, clients have to explain everything again
A client messages on Viber: "We agreed on Thursday delivery and the loyalty discount," but the manager he made that deal with left the company last
How finmap.online brought calls and chat together in UniTalk Omni, optimized costs and started seeing lost calls
In B2B sales of a complex product, everything hinges on the conversation, and every inquiry that never reaches a manager is a lost one. A manager has
How to Automate Mass Calling and Free Your Managers From Routine Work
You need to call hundreds or thousands of contacts: work through a cold list, confirm an order, or tell customers about a new offer. Each call itself
How to manage support when customers reach out through different channels
Support is the first team to see when something isn't clear, isn't working, or simply isn't sitting right with a customer. That's where people bring
“We’re still too small for a system”: why it’s better to set up your communication from day one
At a company of three to five people, a manager negotiates with a client over personal Telegram because it's faster, and calls through the work phone
Where Do Leads Disappear After an Ad Click?
A customer sees an ad, lands on your site, and calls. In the ad dashboard, it looks like just another click. The website sees a session. The CRM sees
Why Calls Keep Dropping, and What Your Connection Infrastructure Has to Do With It
A call drops in the middle of a conversation. You and your client start talking over each other for a second because the voice arrives with a delay.
What “CRM integrated with telephony” actually means, and why that’s often not enough without Omni integration
Companies almost always answer "yes" when asked whether their CRM is integrated with telephony and chats. Technically, that's true: a call lands in
You’ve Built a Voice Agent. What’s Next?
You built a voice agent on a no-code platform: set up the prompt and knowledge base, chose a voice, and tested conversations in the web interface. In
How to Choose Business Phone Software: 6 Criteria That Save You From Switching Systems a Year Later
When a company looks for phone software, the request is usually simple: a business phone number, reliable calling, and call recording. At this stage,
Sales Team Automation: How Omni Makes Managers Faster and Sales Leaders Calmer
A customer left a request on the website. A sales rep called to confirm the details, then spent the next few days messaging back and forth on
