In UniTalk personal account, you can create flexible schemes for distributing and redirecting incoming calls to solve any business problems.
We have devoted a separate article to a detailed analysis.
1. Log in to your UniTalk account
2. Go to the section «IP-telephony» → «Incoming scenarios» → click «Add script» and start setting up:
3. Specify a script name, such as “Sales” or “Working Hours”:
4. Set up a rule for distributing incoming discussions during working days and hours using the “Add rule” option.
5. Simply drag the blocks from the right box to the left box in the order in which you want the incoming call to arrive.
*The number of blocks added to the script is unlimited. If the specifics of your business allow it, we recommend setting up an incoming call script with a total duration of all rules of no more than 40 seconds. According to the widest statistics of calls, less than 3% of people wait on the line for more than 40 seconds. It is often better to play a recording to a calling client with the information that all managers are busy and they will call back later than to keep the client on the line.
Below is an example of a typical scheme for setting up a script for receiving incoming calls, which is suitable for most companies:
6. Next, if necessary, set up a rule for distributing incoming calls on non-working days and hours. Below is an example of a typical scheme that is suitable for most companies:
7. Next, set up the “Basic Rule”to make sure that all incoming calls that will be received at all other times (for example, so as not to create separate rules for the period Fri from 18:01 to 29:59; holidays, etc.), when working and non-working time scripts are not involved, get into telephony, for example like this:
In case if a certain phone number should not receive incoming calls, do not link the incoming call script to this number:
Read also the article Accompanied voice queues
