Extended support package SLA

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Increased concern for the stability of your resources.

Extended Support Package SLA (Service Level Agreement) – these are packages of an extended level of support for UniTalk customers.

7 +

years on the market

100 million +

phone calls monthly

99.98 %

fault tolerance of our service

40 +

ready-made integrations with various systems

Extended support package SLA allows:

get support from the Technical Support Department;
receive support during working and non-working hours;
have priority in processing the appeal and receiving assistance;
respond urgently to technical incidents;
ensure the continuity of business telephony processes;
get support for your project.

Working hours of the UniTalk Technical Support Department

24/7

UNITALK SLA SUPPORT PACKAGES

Free

from

0 $

per month

Priority technical support

—
Support in the first place

—
Response time

up to 30 min
Setting up call scenarios

+
Setting up a personal account

+
Configuring IP Phones/Softphones

+
Phone support

—
Dedicated chat with technical support and developers

—
Individual development

—
Functional improvement priority

—
Technical support

24/7

Order

Silver

from

100 $

per month

Priority technical support

+
Support in the first place

—
Response time

up to 15 min
Setting up call scenarios

+
Setting up a personal account

+
Configuring IP Phones/Softphones

+
Phone support

+
Dedicated chat with technical support and developers

—
Individual development

50 $/in hour
Functional improvement priority

+
Technical support

24/7

Order

Gold

from

500 $

per month

Priority technical support

+
Support in the first place

+
Response time

up to 5 minutes
Setting up call scenarios

+
Setting up a personal account

+
Configuring IP Phones/Softphones

+
Phone support

+
Dedicated chat with technical support and developers

+
Individual development

4 hours/month
Functional improvement priority

+
Technical support

24/7

Order

Extended support package SLA.
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