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UniTalk Contact Center

– a platform for complete management of your call center or contact center

Calls, scripts, chats, analytics, and quality control – all in one window. No unnecessary services, no complicated setup, ready to scale

Free demo

+70% to dialing rate Take calls to the next level with «Spam Monitoring» and «Answering Machine Recognition» features

99.8% uptime service (SLA) We guarantee stable operation. You can work with confidence, because our service is reliably protected

10 sec. of waiting between calls Maximum productivity, minimum downtime. Our dialing algorithm connects the operator with the customer instantly.

Credit line 30% In case of insufficient balance, the service continues to work — we automatically provide an advance payment

Everything you need for management — in one window

Why UniTalk Contact Center specifically?

UCC provides a full range of services necessary for Your call center operation

Call numbers Connect mobile and landline numbers (044) from any country in the world, as well as toll free numbers (0800). You can connect your own numbers.

Spam monitoring The system additionally checks the reputation of these numbers against blocking, guaranteeing the maximum dialing rate for your outgoing campaigns.

Predictive dialing Increase the number of successful calls up to 3 times by automatically dialling several numbers and connecting the client who answered with an operator.

Work monitoring Monitor your processes conveniently and quickly with dashboards and detailed statistics on operators and calls.

Access management Flexibly manage team accesses, employees will see only what they need, increase privacy with the "Hide numbers" function.

Uninterrupted operation With us you won't have to wait for the system to recover, because we have a 99.8% uptime service.

With UniTalk Contact Center You

Increase conversions

Quick setup

Live Monitoring

Flexibly manage accesses

Simplify processes

Increase conversion

Increase the number of successful deals, not just calls. Our “Smart Dialing” and “Answering Machine Detector ” filter out irrelevant contacts, connecting operators only with potential customers

Connect

Quick setup

Forget about complicated code and long instructions. Thanks to visual editors, you can create flexible conversation scripts and order forms yourself in minutes. Adapt the system to your business processes, not vice versa

Connect

Live monitoring and detailed statistics

Our dashboards show full analytics on the effectiveness of dialing, calls and operators. All key information — in front of your eyes. Detailed statistics on work statuses and calls will give you complete information on processes

Connect

Flexibly manage team accesses

Completely control your employees’ access. Flexible role distribution ensures that operators and managers only see the information they need for their work. Maximum security and nothing superfluous

Connect

Simplify processes

Call recordings do not need to be listened to manually, Speech Analytics will help with this. Set it up once and get reports on the desired dialogues. No mistakes, no lost conversations, no interruptions, To quickly and automatically add or remove numbers from the call, set up advanced event handlers

Connect

Call history
with all clients requests

Integration manage leads,
track statuses

Record conversations analyse all calls
at your convenience

Predictive dialing
to increase the volume of
processed calls at no
additional cost

UniTalk apps
where it's convenient
for you

Dashboards
with important indicators

See more features

Unitalk Call Center - perfect solution
for your business

Call centers

We provide you with Smart Dialing for maximum performance, numbers in 135+ countries to enter any market, and detailed analytics to control the KPIs of each campaign

Contact Centers

We guarantee 99.98% stability (SLA), flexible IVR scenarios for proper call routing, and instant channel scaling so you can handle any workload

E-commerce and retail

We give you flexible conversation scripts to increase the average check, automate routine tasks (order confirmation, delivery status) and quality control tools to keep every client satisfied

Government organizations and support services

We provide you with reliable tools for routing citizens’ requests, 100% recording of all conversations for security and transparency, and a flexible reporting system for full control over all processes

Try
UniTalk Contact Center
in the new tariff

Request a demo

480 UAH

For the workplace

24/7 technical support - when every second matters

Everything — without delays, without barriers, without formalities. High-quality technical support when it is really needed.

Try UniTalk Contact Center

At night? On weekends? On holidays? Yes, we are always with you

24 / 7 / 365

Average response time in a paid support package

33 seconds

❤️ Hundreds of businesses around the world with us

Trust UniTalk:

How to connect UniTalk Contact Center?

Easier than you think!

Leave a request

2 min

We will contact you on the same day

Quick demo

20 min

Customization for business needs

Launch your account

5 min

UniTalk is set up, just log in

Leave a request

Frequently asked questions

Do I need technical specialists for setup?

No. The UniTalk Contact Center platform is designed with an intuitive interface that allows you to customize most of the features yourself through visual editors. For more complicated tasks or integrations, our support team is always ready to help.

Gloria

How quickly does the connection happen?

The connection process is very fast. Basic setup and launch can take from 15 minutes to several hours, depending on the complexity of your processes. Our record — 15 minutes from the first client request to the first working call.

Gloria

Does UCC work with my CRM system?

Yes, most likely. We have ready-made integrations with the most popular CRM systems on the market. If you have a unique or self-written system, it can be easily connected to UCC using our open API.

Gloria

Is it safe to store data on your system?

Yes. We adhere to data security and encryption standards. All calls and recordings are stored in a secure environment. Upon request, we can provide documents regarding the security policy.

Gloria

What happens if payment is delayed?

UniTalk activates a credit line of up to 30% of the average payment. The service does not stop — you work without pauses.

Gloria

I need a stable connection, can you guarantee that?

The network is built on 5 clustered data centers with direct L2 connections and an SLA of 99.98%. The system automatically reserves routes.

Gloria

UniTalk Contact Center