Audio files. How and what recordings to upload and what to use.
The presence of an audio greeting (when the number is busy, not answered, after hours) increases the loyalty of your customers and the image of your company in the eyes of customers. Audio recordings can be used as a branded greeting at the beginning of each incoming call, as well as to inform and remind you of important things, etc.
To use audio files, you need to add them to your UniTalk personal account. If you already have finished recordings, you can proceed directly to the second stage.
Stage one. Creating an audio recording file with information that needs to be conveyed to people.
There are several options for creating records.
Option 1. (free, low quality, WOW-effect is possible).
Record an audio file by yourself using a phone, voice recorder, or other recording devices. The easiest way is to call from your personal phone to the number connected to UniTalk and say the text you want to write down. Then go to the UniTalk call history, download the recording of this call and upload it as an audio file for auto сalling.
This recording option, although not of the highest quality level, is often perceived by people as if they were called by a living person, and not a robot.
And now step by step.
Call one of the numbers of your project. All project numbers can be found in the “External Lines” section:
Go into the UniTalk call history and download the recording of this call to the PC.
Great, the recording is created and downloaded to the PC. Now it remains to load it into the UniTalk audio file library (how to do this is described immediately after the description of the 3rd option for creating audio recordings).
Option 2. (free, average quality).
Create an audio file from your personal account.
Now you don’t need an announcer to create any voice greeting. You can create dozens of personalized, branded voice greetings as quickly as possible and immediately from your personal account.
It’s convenient:
All voiced greetings can be immediately listened to by selecting one of the many options;
If you choose the right settings, automatically voiced text cannot be distinguished from live voice acting by the announcer;
Example of generated audio (without manual pauses)
All generated audio files are ideal for working with telephony and immediately ready for use, without the need for additional processing;
Voice acting is available in three languages (Russian, Ukrainian, English) and 49 different voices;
You can use a large number of settings to get optimal quality, and save these settings into ready-made profiles that can be used in auto calls and API calls;
You will see in real time how much it will cost you to synthesize each greeting.
After creating and downloading the audio file, upload it to the UniTalk library.
Option 3. (Paid, maximum quality).
Order the creation of a recording through a recording studio. Again, you can use the services of any studio. But in order not to run into an unscrupulous company, we recommend contacting professional studios.
After creating and downloading the audio file, load it into the UniTalk library (see above for how to do this).
Stage two. Loading audio files into the UniTalk library.
Go to the section “IP Telephony” → “Audio files”
And we load the record in the desired block. The choice of block depends on the purpose for which the record will be used. Everything is simple with the choice: the blocks are signed with the names of the purpose of the records.
Next to the selected block, click the “Select File” button. In the file manager that appears, find the audio file you want to download.
The record has been loaded and is now ready to be used.
Stage three. Creation of an incoming script.
The incoming script gives you a “understand” how to distribute incoming calls to your employees. Instructions for setting up incoming scripts are available here.
Important point:
Audio files for different purposes should be different files.
For example: a file with a text recording that will sound at the beginning of a call should be a separate file, as well as a file with a text that should sound after the caller selects one of the IVR menu items.
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