IP Telephony
Tone of Voice Decides: How a Smile is “Heard” Over the Phone and Why It Impacts Your Average Check
UniTalk - A single solution for managing customer communication. Have you ever wondered why a customer might chat with one manager for only 30
Manager stole the client base: how to protect your business from data leaks
Imagine the following: your top manager resigns. You shake hands, they leave, and a week later you notice that your regular customers have stopped
How a legal services marketplace set up complex communications: a LegalTech Case Study
In the legal industry, response speed and connection stability are critical. A client seeking legal advice won't wait — they’ll simply choose another
Case Study: how sales automation ensured stability for a water delivery service during peak hours
In the water delivery business, one missed call in the morning is a lost customer. A single hour of phone downtime during peak intervals can halt
Toll-Free (0800): How to Earn More by Making Calls Free for Customers
In business, every obstacle on the way to a phone call is a lost sale. Customers are often reluctant to spend money on communication or fear high
Why a CRM without Telephony is a Waste of Money: 5 Automation Scenarios
You've invested your budget in a modern CRM system to automate business processes and structure the work of your sales department. But is it truly
How many calls can your sales team actually handle? Let’s do the math (without complex formulas)
Familiar situation: managers are on the edge, phones are blowing up, but clients still complain they can't get through? Most likely, the problem
Possibilities of integrating UniTalk with LP-CRM
LP-CRM – it is an application software for customer relationship management business. The system allows you to receive and process orders, monitor
Possibilities of integrating UniTalk with MoySklad
MoySklad – it is a SaaS system for warehouse management. It is successfully used in wholesale and retail trade, manufacturing, construction and for
How to check connection loss using WinMTR
Voice stability in IP telephony depends not only on internet speed but also on data integrity. If calls drop or audio delays occur, packet loss on
Possibilities of integrating UniTalk with RemOnline
RemOnline – CRM for service centers. This is an effective tool for managing and automating the work of the service center. Integration of
How to make and receive calls?
Organizing an employee's workspace is always a choice between flexibility and stability. Thanks to UniTalk, you can use your account to make and
