Publications on the topic "Speech Analytics"
The Agent Was Polite, but the Customer Still Left Unhappy: What Shapes CX in a Contact Center
The customer got through on the third try, waited a long time in the queue, and had to explain the problem twice after being transferred. The third
How Jooble Cut Time to First Contact with Candidates to 2–3 Minutes with UniTalk
UniTalk's Voice AI Agent automated initial candidate communication: from the first call and screening to logging the outcome of each conversation. In
How to manage support when customers reach out through different channels
Support is the first team to see when something isn't clear, isn't working, or simply isn't sitting right with a customer. That's where people bring
How to Scale Your Business Without Switching Platforms
When a company is just launching sales or support, no one picks a system "for the next three years." You need to get started quickly, get to work,
SPIN Selling: What It Is and How to Use It
Neil Rackham spent 12 years proving that everything salespeople are taught does not work in complex deals. Sometimes it actively makes things worse.
AI Call Analytics Update: How to Objectively Evaluate a Manager When Every Call Is About Something Different
Your manager closes new deals in the morning, handles customer questions at noon, and processes complaints by evening. This isn't an exception — it's
Why AI Analytics and Dashboards Have Become the New Standard for Control
Picture this: your sales department has six managers. Each one handles between 50 and 80 contacts a day across calls, Telegram, Instagram, and email.
Why Telephony Is No Longer Enough: 6 Tasks Only a Contact Center Can Solve
There comes a moment when a business notices: there are calls, but no control. Operators answer, but clients are still dissatisfied. The team grows,
Voice Bot and Voice AI Agent: What’s the Difference and How They Work Together
Let's be honest: cold calling is the hardest and most expensive stage in sales. Your team spends hours talking to people who haven't yet formed a
What Is Customer Health Score and How to Use It
Imagine: a client has been working with you for a year and a half. Pays on time, never complained, sometimes even replied to messages. And suddenly –
AI-Powered Sales Management: Why 90% of Implementations Fail – and How to Join the Successful 10%
Artificial intelligence in sales is no longer science fiction or a luxury reserved for large corporations. Today, AI tools are available to small and
How to Write a Cold Call Script: A Step-by-Step Guide with Examples
Cold calls are not dead, they have simply become smarter. Despite the growing popularity of email marketing, messaging apps, and targeted
