Speech Analytics
Tone of Voice Decides: How a Smile is “Heard” Over the Phone and Why It Impacts Your Average Check
UniTalk - A single solution for managing customer communication. Have you ever wondered why a customer might chat with one manager for only 30
International Infobusiness Case Study: How UniTalk Became a Unified Communication Management Center
International infobusiness grows rapidly, but with scale comes a challenge: managing customer communications becomes increasingly difficult. Calls,
Sales Scripts in Messaging: How to Build a Template Library to Sell More from Day One
Imagine this: a potential customer messages your store on Instagram at 9:00 PM. Your manager, trying to respond quickly, ignores the structure and
A Script Without Control Is Just Text
How UniTalk and Let’s Call Automate Sales Quality You’ve spent weeks building the perfect sales script. Every word is polished, objections are
What matters more to a customer: response speed or consultation quality?
Imagine this: a customer is looking for a service, visits your website, and leaves a request. 10 minutes pass, then 20, an hour — silence. Meanwhile,
Top communication mistakes: how to stop losing customers in 2026
Every missed call or unanswered message is a lost profit. In 2026, customers expect instant reactions and a personalized approach. If your business
