Insights for Business
- How Unitalk helps scale communications and sales.Tips, cases, and analytics for business owners, CMOs, and heads of sales.
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How to Call Leads After a Webinar in 30 Minutes with UniTalk: A Guide for EdTech
You’ve just wrapped up a webinar. In your hands is a contact list with incredibly high conversion potential. These people have already invested time
What is a Customer Journey and how to create a Customer Journey Map
Customer Journey is the story of a customer’s relationship with your brand—from the very first thought about a purchase to repeat orders.
Tone of Voice Decides: How a Smile is “Heard” Over the Phone and Why It Impacts Your Average Check
UniTalk - A single solution for managing customer communication. Have you ever wondered why a customer might chat with one manager for only 30
Manager stole the client base: how to protect your business from data leaks
Imagine the following: your top manager resigns. You shake hands, they leave, and a week later you notice that your regular customers have stopped
Top 10 CRM systems for ukrainian businesses in 2026: overview and comparison
Customers are now virtually demanding hyperpersonalization: when their purchase history is remembered, the context of past conversations is retained,
How to increase website conversion without changing the design: the power of widgets
Business often falls into a trap: if sales are low, it seems necessary to repaint buttons or completely redo the design. You spend months on
What matters more to a customer: response speed or consultation quality?
Imagine this: a customer is looking for a service, visits your website, and leaves a request. 10 minutes pass, then 20, an hour — silence. Meanwhile,
Business communications 2026: how to start the year right and which technologies to implement now
The New Year is a time for strategic decisions. In 2026, companies are moving from simply sending queries to ChatGPT or Gemini for content generation
Top communication mistakes: how to stop losing customers in 2026
Every missed call or unanswered message is a lost profit. In 2026, customers expect instant reactions and a personalized approach. If your business
Super-trends 2026–2027 that are already here
UniTalk’s strategy and vision based on client requests and Data Why do old methods no longer work effectively? If you’re still sending the same SMS
🦈How to Distribute Calls Between “Sharks” and Newbies: Setting Up Smart Routing in UniTalk
You are losing profit not because there are no calls, but because you aren't managing who receives them. Chaotic distribution is a lottery: your best
Saving Missed Calls: How Automatic Callback and Auto-Dialing boost KPI
💔 Problem: The human factor that steals your profits In the b2b world, response speed is everything. If a customer calls but the call is missed, or a
