How to use the “Contacts” section of UniTalk

When using UniTalk services, you can use one of the subsections “IP-telephony” – “Contacts” for your convenience.

In this subsection, you can add a list of contacts that you plan to use when making calls. To do this, you need to import numbers that you can tabulate, as shown in the example below:

If the base of numbers is large enough, you can use filters to quickly find the required contact. If you need to find a contact by name – just specify, for example, the first 3-4 letters of the name and the information will be pulled up. If you choose to search by phone, then enter the full number in the international format, there is also an option to search by email.

Or you can enter the numbers manually by filling in the required fields, in the field “phones” Specify the number in the international format:

After filling data – click ” Save “.

This information can also be used to detect script included in the section “IP-telephony”. Suppose you want an incoming call to go to the responsible manager, then “search for the responsible” select “in UniTalk contacts”, then save the configured script.

It is also possible in the “Call History” section, when a call comes from a new number, click on it – a list of actions will appear, among which will be “create a contact”

And by selecting this item, fill in all the required fields and click save:

• Contacts
• Instruction