Unified inquiry handling logic for the team and results control for management
24/7 support
No IT team needed
Turnkey implementation
Telephony, chats, messengers, SMS, history and statuses of a single customer are consolidated into a unified interface built into your CRM. Managers can respond, call, and view context without switching between tools. Mobile apps are available for on-the-go work.
Dashboards, statistics, team workload, and AI analytics for calls and chats — all in one workspace. See inquiry volume, response times, and where quality drops, without manual review.
Omni helps you not just make calls and send messages, but manage communication as an integral part of service, sales, marketing, and retention. That is why our solution becomes a seamless part of your team's daily routine, rather than just another isolated tool.
High-quality telephony for consultations and sales, numbers in different countries, online chats and messengers, SMS and Viber mailings, and message templates for quick replies.
AI communication analytics, quality control and team training, management analytics, statistics and dashboards, call tracking and marketing analytics.
Advanced routing for inquiries, mass outbound calling, voice robots and voice AI agents, CRM integrations, and data synchronization.
Omni unifies communication channels, processing logic, AI analytics, CRM interaction, automation, and marketing tools into a single system. To get started, you can choose a baseline logic or select from available niche templates.
Omni brings together calls, chats, messengers, SMS, emails, and other inquiries into a single interface. Instead of switching between multiple tools, you and your team work within a unified system with communication history, statuses, and clear next-step logic. This minimizes context loss and simplifies daily client interactions.
Request a demoWith Omni, you can flexibly configure how your team handles voice and text communication: who receives calls, chats, and messages, how they are routed between agents or departments, what triggers are activated after an inquiry, and how the team proceeds. This provides you with unified processing logic not just for telephony, but for all customer communication across the system.
Request a demoOur system analyzes calls and chats, helping you see how your team communicates with customers in practice. AI analytics provides the foundation for quality assurance, team training, identifying weak spots in dialogues, and finding growth opportunities—without manual listening or spot-checking only a fraction of inquiries.
Request a demoWe provide a complete picture of your team's performance: number of requests, processing speed, workload, statuses, and communication quality. Dashboards, statistics, and AI analytics help you not just look at numbers, but manage the process, pinpoint bottlenecks, and make faster decisions.
Request a demoOur system transfers structured data directly into your CRM, keeping communication linked to your next customer interactions. Inquiries, statuses, dialogue outcomes, and next actions become part of a unified business logic rather than remaining scattered across isolated channels or external tools.
Request a demoThe system already features the status structure, message and quick reply templates, basic AI communication evaluation metrics, menu logic, inquiry routing rules, and team onboarding. This provides you with a clear foundation for launch without manually configuring all processes from scratch.
Request a demoAdditionally, UniTalk Omni provides niche-specific templates for various business types, including e-commerce, education, healthcare, service companies, and other industries. This helps you launch faster using workflows that already account for your niche's specifics, without unnecessary manual configuration.
Request a demoOmni helps you scale communication through automated actions before, during, and after inquiries, a voice robot, an AI voice agent, mass calling, re-engagement scenarios, and CRM synchronization. This reduces manual tasks for the team and helps maintain consistent operational logic under heavier workloads.
Request a demoOmni allows you to build communication for businesses operating across multiple markets and channels. Phone numbers in different countries, voice and text communication, team workflows, and unified processing logic help bring international or distributed communication together in a single system.
Request a demoUniTalk Omni provides your marketing team with not only call tracking and lead source data but also a deeper understanding of what happens after the initial contact. You can see how inquiries are handled by the team, where communication quality drops, how follow-up scenarios perform, and the direct link between marketing traffic, team performance, and actual results.
Request a demoOMNI integrates directly into your CRM, transferring structured interaction data and ensuring unified logic across team operations, communication, and customer follow-ups.
View integrations
Our solution adapts to sales, service, recruiting, and marketing needs — value depends on workflows and configuration.
AI analytics for communication quality control
Preconfigured scenarios and message templates for handling requests
SMS and Viber broadcasts for reminders and follow-ups
CRM integration for routing leads into the sales funnel
More closed deals from the same lead flow and a consistent level of performance across all managers.
Voice AI agent for handling first-line inquiries
AI analytics for identifying common patterns in requests
Distribution scenarios for routing to the right manager
Service communication templates for fast responses
Dashboards for tracking workload and response times
Fast request processing, predictable service quality, and team workload control.
Voice robot or Voice AI agent for initial screening and candidate qualification
Message templates for candidate communication
Distribution workflows for sorting applications
Automated follow-ups and re-engagement
Dashboards for tracking key hiring metrics
Faster hiring, pre-screened candidates, and transparent metrics across the entire process.
Call tracking to link ads with incoming inquiries
Deep and flexible CRM integration for funnel data transfer
Automated mass calling and campaigns for promotions and surveys
Preconfigured AI analytics metrics to understand customer needs
Dashboards for tracking team workload and request processing speed
See exactly which channels bring quality leads and how your communication converts them into results.
Choose a plan to start managing your customer communications — from essential tools for daily request handling to analytics, automation, and scaling.
Everything you need to communicate with customers — in one solution
(excl. VAT) / license · 3 licenses minimum
Analytics and service quality control, marketing tools — for a business that wants to understand clients better and manage the quality of communication.
(excl. VAT) / license · 5 licenses minimum
Everything in Mini, plus:
Scalable communication control for teams with growing inbound traffic
(excl. VAT) / license · 10 licenses minimum
Everything in Medium, plus:
on your own or with a manager's help
choose channels (calls, chats, email, SMS)
make sure everything works correctly
the whole team works in a single window
See how market leaders eliminate communication chaos and scale sales with UniTalk
“Thanks to you, everything works faster, easier, and with a smile”
We have been using Unitalk telephony for some time now, and I can say we’re completely satisfied with the service. The connection is stable, and call quality is excellent. Even when interruptions occur, they are resolved very quickly, which is especially important since a significant part of our customer interactions happens over the phone.
Everything is quite easy and intuitive to set up and does not require extensive training. The support team is top-notch: they respond quickly, provide polite guidance, and help resolve any issues.
“We are now able to effectively track our managers’ performance speed”
Intuitive software with all the necessary APIs, rich functionality, and a smart team! I’d also like to highlight the “Predictive Dialing“ mode. It was a game-changer for us when pick-up rates dropped and agents were wasting their time listening to ringtones and voicemail.
Now the UniTalk team is helping us move toward AI integration. Thank you for your support, flexibility, and recommendations at every stage!
When your business is about thousands of calls, consultations, and stories where every voice matters, choosing telephony is like choosing the perfect fragrance: it has to be reliable, clear, and leave only a pleasant aftertaste. And we at Sister’s Aroma found exactly that “fragrance” in UniTalk! We would also like to especially highlight UniTalk’s technical support. The specialists always respond to requests promptly, provide qualified assistance, and demonstrate a deep understanding of the system. This allows us to be confident in the continuity of our business processes.
We’ve worked with various contact center solutions, and after switching to UniTalk we felt the key difference right away: stability and call quality. This matters a lot, since we handle a large volume of inquiries from farmers every day.
We’ve built our support, sales, order confirmation, and recruitment operations on UniTalk, managing all our processes and analytics from a single window.
We really value the UTM-based source tracking and the fast, professional support. We recommend UniTalk as a reliable technology partner.
Omni combines calls, chats, AI analytics, and statistics into a single system embedded within the client’s CRM. Call quality metrics, interaction topics, and data for each contact are instantly linked to the lead or deal — without switching between services or manual data transfer.
Speech analytics automatically transcribes and evaluates calls based on sentiment, topics, and script compliance. AI chat analytics operates on the same principle for text channels. Managers see the full picture across the entire team, rather than a random 2–3% of calls that a human can physically manage to listen to.
The transition can begin with a single department, channel, or scenario — without disrupting operations or resetting existing workflows. Niche presets provide a quick start, while the interface displays only the tools required for the current pricing plan.
Communications, call recordings, and data for every interaction remain in the system, rather than in a specific employee’s head or personal messenger. That gives your business control over information that would otherwise leave with the employee.
The primary method is Omni-integration (CRM connector): calls and chats sync with contacts, leads, and deals in real time, inbound inquiries are automatically routed to the responsible manager, and scenarios react to CRM events via webhooks. The connector works with custom CRM entities as well, not just standard fields. A “Contact” button is available directly within the contact or deal card — clicking it initiates a call, SMS, Viber message, email, or chat without switching to another interface. Authorization is handled via an API key or through OAuth, where supported.
They are masked with asterisks in the interface, encrypted in the database, and remain encrypted even when settings are copied between projects.
Uptime 99.98%. A geo-distributed cluster infrastructure and direct connections to telecom operators minimize the risk of downtime.
Calls and chats from Telegram, Viber, Instagram, the website, and email land in a single window and are distributed among managers according to a set scenario. Managers do not switch between tools, ensuring inquiries are never lost between them.
AI analytics evaluates every call and chat based on specified parameters — such as greeting, handling objections, or upselling attempts — and automatically highlights the conversations and chats that warrant review. The Whisperer feature allows the supervisor to join a live call and give hints to the manager in real time, completely unnoticed by the customer.
SMS and Viber campaigns are triggered by events—for example, after a missed call or an unanswered chat. Managers do not need to manually track each case or message the client themselves.
According to a set scenario, featuring a queue and prioritization logic for more complex cases. The system automatically finds the responsible account manager in the CRM and routes the inquiry to them.
Call tracking shows the source of each call — the specific channel or landing page that brought the client. Data is transferred to the CRM along with UTM parameters and gclid.
Automatically, via Omni-integration — the link to the contact, lead, or deal is established without any manual data transfer.
AI identifies the most frequent objections, inquiry topics, and whether customers mention a specific promotion or campaign — data that was previously collected manually or lost entirely.
