UniTalk Omni Pricing

Choose a plan to start managing your customer communications — from essential tools for daily request handling to analytics, automation, and scaling.

Mini

Everything you need to communicate with customers —  in one solution

80 UAH

(excl. VAT) / license · 3 licenses minimum

Get started
  • Telephony: calls, call recording, IVR, scenario-based routing
  • Chats: Viber, Telegram, Instagram, website, email
  • SMS and Viber bulk messaging
  • Click-to-Call and multi-button
  • Agent analytics and dashboards

Max

Scalable communication control for teams with growing inbound traffic

400 UAH

(excl. VAT) / license · 10 licenses minimum

Get started

Everything in Medium, plus:

  • AI voice agent
  • Multi-level IVR and routing
  • Bulk auto-dialing
  • Number spam monitoring
  • Cost-effective pricing
Companies already managing their communications with UniTalk
Mini
min. 3 licenses minimum
80 uah
excl. VAT
Get started
excl. VAT min. 3 licenses minimum
Max
min. 10 licenses minimum
400 uah
excl. VAT
Get started
excl. VAT min. 10 licenses minimum
Getting started
Trial period

14-day platform trial prior to payment.

✓
✓
Migration from another system

Transferring core settings from your current system to UniTalk.

✓
✓
Communication channels
Omnichannel chats

Viber, Telegram, Instagram, website chat, and email — all in a single window for seamless customer communication.

Learn more
UniTalk number connection (SIP)

Connect a rented UniTalk number and use it for inbound and outbound customer calls.

Learn more
✓
✓
UniTalk number connection (FMC)

Connect a UniTalk mobile number via FMC to handle all calls in a single system.

✓
✓
Client's own number connection

Ability to connect a SIP number and use it for customer communication.

✓
✓
Backup connection channel

A backup call route that ensures continuous connection in case of issues with the main channel.

✓
✓
SMS messaging

Send SMS messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
✓
✓
Viber messaging

Send Viber messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
✓
✓
Routing and distribution
Call history

A log of all inbound and outbound calls with the ability to view the scenario steps each call went through.

✓
✓
UniTalk contacts

Customer contact storage within the project.

✓
✓
Scenario-based call routing

Sequential call routing based on a predefined chain of steps, rules, and conditions.

✓
✓
Call distribution queue

Distribute calls among agents based on your preferred strategy: all at once, sequentially, to the one who has been free the longest, or to the one with the least talk time.

−
✓
Call distribution advanced scenario

Call routing using advanced conditions: UTM tags, customer status, contact presence, website page, referral source, and other lead parameters.

−
✓
Scenario-based chat distribution

Automatic chat distribution based on specified rules and conditions.

✓
✓
Customer-manager assignment

Assign a customer to a specific manager to ensure personalized handling of repeat inquiries.

✓
✓
Analytics and monitoring
Dashboard

Key communication metrics on a single screen for quick performance monitoring.

✓
✓
Agent statistics

Key performance metrics for each agent.

✓
✓
AI analytics

Detailed analysis of all communication to evaluate conversation quality, monitor performance, and train the team based on predefined metrics.

Learn more
−
✓
AI analytics dashboard

Configure analytics metrics to match your management objectives.

−
✓
Custom AI analytics metrics configuration

Create and configure custom conversation evaluation and analysis metrics tailored to your tasks and processes.

−
✓
Call whisper

A supervisor or colleague can join the call to guide the agent, completely unheard by the customer.

✓
✓
Whisper

In whisper mode, agents can consult with the team directly inside an active customer chat.

✓
✓
AI voice agent
AI voice agent

An autonomous AI agent that handles calls without operator involvement, powered by your custom knowledge base.

Learn more
−
✓
Personalized AI voice agent setup service

Preparation and configuration of the AI voice agent handled by our specialists.

−
✓
Automation
Single-level IVR

A single-level voice menu to route incoming calls based on caller selection.

✓
✓
Two-level IVR

A multi-level (nested) voice menu with additional branches for complex call routing.

−
✓
Event handler

Automated actions triggered by events related to calls, chats, and system statuses.

−
✓
Delayed event handlers

Automated actions triggered after a specific delay or at a scheduled time and date.

−
✓
Callback

The ability to schedule a customer call for a specified date and time.

✓
✓
Answering machine detector

Automatic detection of answering machines during calls.

−
✓
Spam label monitoring

Check numbers for spam labels or block records on platforms like Getcontact, Hiya, Truecaller, and Xiaomi.

−
✓
Voice robot

Automatic call handling without agent involvement based on a predefined scenario.

−
✓
Voice robot script development service

Preparation and configuration of the voice robot workflow by our technical specialists.

−
✓
Auto dialing
Auto dialing

Automatic launch of mass outbound calling campaigns.

−
✓
Auto dialing from personal numbers

Automatic launch of campaigns for mass customer calling using connected personal numbers.

−
✓
HLR number looku before dialing

Check number activity to exclude inactive contacts from calling campaigns.

−
✓
Turnkey auto dialing setup service

Expert assistance with auto dialing configuration.

−
✓
Marketing tools
Website widget

A multi-button widget combining various communication channels and social media links in a single element.

✓
✓
Click to Call

A button on your website to request a callback quickly.

✓
✓
Call Tracking

Technology for collecting and analyzing the effectiveness of online and offline advertising channels.

−
✓
Google Analytics

Sending events to Google Analytics to track advertising performance and monitor customer inquiries.

−
✓
Integrations and API
Integrations

Basic integrations with 50+ popular CRM, ERP, and analytics systems.

−
✓
Omni integrations

Deep and flexible custom integration with your CRM system.

−
✓
API

API access for integration with external systems and process automation.

−
✓
Webhooks

Sending events to external URLs for automated real-time data exchange with other systems.

−
✓
API calls

Initiate calls via API from your external system or service.

−
✓
Recording and storage
Project call recording

Automatic recording of all calls within the project.

✓
✓
Additional recording minutes

Option to increase the recording minutes quota beyond the limit included in the plan.

✓
✓
Storing records on your own servers

The ability to export call recordings for external storage to AWS S3, Google Drive, or your own HTTP server.

−
✓
Voice and speech synthesis
Speech synthesis

Creating audio files from text using Google, Microsoft, and UniTalk Alfa voices.

✓
✓
Custom voice creation for speech synthesis

Creation of a unique synthesized voice for generating audio messages and scenarios.

✓
✓
Voiceover services

Professional voice-over recording for greetings, IVR menus, etc.

✓
✓
Applications
Web Dialer browser extension

An extension for Chrome and other Chromium-based browsers.

✓
✓
Desktop application

A desktop application for handling calls on Windows and macOS.

✓
✓
Mobile application

A mobile application for handling calls on iOS and Android.

✓
✓
IP phone or softphone setup

Set up a physical IP phone or a softphone to handle calls.

✓
✓
Support
Free support

Basic technical support with a 30-minute response time and full access to our knowledge base and documentation.

✓
✓
Silver support

Priority technical support with a response time of within 15 minutes, phone support, and prioritized feature requests.

✓
✓
Gold support

First-priority support with a 5-minute response time, phone support, a dedicated chat channel, and 4 hours of custom development per month.

✓
✓
Mini 80 uah min. 3 licenses minimum
Get started
excl. VAT min. 3 licenses minimum
Getting started
Trial period ✓

14-day platform trial prior to payment.

Migration from another system ✓

Transferring core settings from your current system to UniTalk.

Communication channels
Omnichannel chats

Viber, Telegram, Instagram, website chat, and email — all in a single window for seamless customer communication.

Learn more
UniTalk number connection (SIP) ✓

Connect a rented UniTalk number and use it for inbound and outbound customer calls.

Learn more
UniTalk number connection (FMC) ✓

Connect a UniTalk mobile number via FMC to handle all calls in a single system.

Client's own number connection ✓

Ability to connect a SIP number and use it for customer communication.

Backup connection channel ✓

A backup call route that ensures continuous connection in case of issues with the main channel.

SMS messaging ✓

Send SMS messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Viber messaging ✓

Send Viber messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Routing and distribution
Call history ✓

A log of all inbound and outbound calls with the ability to view the scenario steps each call went through.

UniTalk contacts ✓

Customer contact storage within the project.

Scenario-based call routing ✓

Sequential call routing based on a predefined chain of steps, rules, and conditions.

Call distribution queue −

Distribute calls among agents based on your preferred strategy: all at once, sequentially, to the one who has been free the longest, or to the one with the least talk time.

Call distribution advanced scenario −

Call routing using advanced conditions: UTM tags, customer status, contact presence, website page, referral source, and other lead parameters.

Scenario-based chat distribution ✓

Automatic chat distribution based on specified rules and conditions.

Customer-manager assignment ✓

Assign a customer to a specific manager to ensure personalized handling of repeat inquiries.

Analytics and monitoring
Dashboard ✓

Key communication metrics on a single screen for quick performance monitoring.

Agent statistics ✓

Key performance metrics for each agent.

AI analytics −

Detailed analysis of all communication to evaluate conversation quality, monitor performance, and train the team based on predefined metrics.

Learn more
AI analytics dashboard −

Configure analytics metrics to match your management objectives.

Custom AI analytics metrics configuration −

Create and configure custom conversation evaluation and analysis metrics tailored to your tasks and processes.

Call whisper ✓

A supervisor or colleague can join the call to guide the agent, completely unheard by the customer.

Whisper ✓

In whisper mode, agents can consult with the team directly inside an active customer chat.

AI voice agent
AI voice agent −

An autonomous AI agent that handles calls without operator involvement, powered by your custom knowledge base.

Learn more
Personalized AI voice agent setup service −

Preparation and configuration of the AI voice agent handled by our specialists.

Automation
Single-level IVR ✓

A single-level voice menu to route incoming calls based on caller selection.

Two-level IVR −

A multi-level (nested) voice menu with additional branches for complex call routing.

Event handler −

Automated actions triggered by events related to calls, chats, and system statuses.

Delayed event handlers −

Automated actions triggered after a specific delay or at a scheduled time and date.

Callback ✓

The ability to schedule a customer call for a specified date and time.

Answering machine detector −

Automatic detection of answering machines during calls.

Spam label monitoring −

Check numbers for spam labels or block records on platforms like Getcontact, Hiya, Truecaller, and Xiaomi.

Voice robot −

Automatic call handling without agent involvement based on a predefined scenario.

Voice robot script development service −

Preparation and configuration of the voice robot workflow by our technical specialists.

Auto dialing
Auto dialing −

Automatic launch of mass outbound calling campaigns.

Auto dialing from personal numbers −

Automatic launch of campaigns for mass customer calling using connected personal numbers.

HLR number looku before dialing −

Check number activity to exclude inactive contacts from calling campaigns.

Turnkey auto dialing setup service −

Expert assistance with auto dialing configuration.

Marketing tools
Website widget ✓

A multi-button widget combining various communication channels and social media links in a single element.

Click to Call ✓

A button on your website to request a callback quickly.

Call Tracking −

Technology for collecting and analyzing the effectiveness of online and offline advertising channels.

Google Analytics −

Sending events to Google Analytics to track advertising performance and monitor customer inquiries.

Integrations and API
Integrations −

Basic integrations with 50+ popular CRM, ERP, and analytics systems.

Omni integrations −

Deep and flexible custom integration with your CRM system.

API −

API access for integration with external systems and process automation.

Webhooks −

Sending events to external URLs for automated real-time data exchange with other systems.

API calls −

Initiate calls via API from your external system or service.

Recording and storage
Project call recording ✓

Automatic recording of all calls within the project.

Additional recording minutes ✓

Option to increase the recording minutes quota beyond the limit included in the plan.

Storing records on your own servers −

The ability to export call recordings for external storage to AWS S3, Google Drive, or your own HTTP server.

Voice and speech synthesis
Speech synthesis ✓

Creating audio files from text using Google, Microsoft, and UniTalk Alfa voices.

Custom voice creation for speech synthesis ✓

Creation of a unique synthesized voice for generating audio messages and scenarios.

Voiceover services ✓

Professional voice-over recording for greetings, IVR menus, etc.

Applications
Web Dialer browser extension ✓

An extension for Chrome and other Chromium-based browsers.

Desktop application ✓

A desktop application for handling calls on Windows and macOS.

Mobile application ✓

A mobile application for handling calls on iOS and Android.

IP phone or softphone setup ✓

Set up a physical IP phone or a softphone to handle calls.

Support
Free support ✓

Basic technical support with a 30-minute response time and full access to our knowledge base and documentation.

Silver support ✓

Priority technical support with a response time of within 15 minutes, phone support, and prioritized feature requests.

Gold support ✓

First-priority support with a 5-minute response time, phone support, a dedicated chat channel, and 4 hours of custom development per month.

Max 400 uah min. 10 licenses minimum
Get started
excl. VAT min. 10 licenses minimum
Getting started
Trial period ✓

14-day platform trial prior to payment.

Migration from another system ✓

Transferring core settings from your current system to UniTalk.

Communication channels
Omnichannel chats

Viber, Telegram, Instagram, website chat, and email — all in a single window for seamless customer communication.

Learn more
UniTalk number connection (SIP) ✓

Connect a rented UniTalk number and use it for inbound and outbound customer calls.

Learn more
UniTalk number connection (FMC) ✓

Connect a UniTalk mobile number via FMC to handle all calls in a single system.

Client's own number connection ✓

Ability to connect a SIP number and use it for customer communication.

Backup connection channel ✓

A backup call route that ensures continuous connection in case of issues with the main channel.

SMS messaging ✓

Send SMS messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Viber messaging ✓

Send Viber messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Routing and distribution
Call history ✓

A log of all inbound and outbound calls with the ability to view the scenario steps each call went through.

UniTalk contacts ✓

Customer contact storage within the project.

Scenario-based call routing ✓

Sequential call routing based on a predefined chain of steps, rules, and conditions.

Call distribution queue ✓

Distribute calls among agents based on your preferred strategy: all at once, sequentially, to the one who has been free the longest, or to the one with the least talk time.

Call distribution advanced scenario ✓

Call routing using advanced conditions: UTM tags, customer status, contact presence, website page, referral source, and other lead parameters.

Scenario-based chat distribution ✓

Automatic chat distribution based on specified rules and conditions.

Customer-manager assignment ✓

Assign a customer to a specific manager to ensure personalized handling of repeat inquiries.

Analytics and monitoring
Dashboard ✓

Key communication metrics on a single screen for quick performance monitoring.

Agent statistics ✓

Key performance metrics for each agent.

AI analytics ✓

Detailed analysis of all communication to evaluate conversation quality, monitor performance, and train the team based on predefined metrics.

Learn more
AI analytics dashboard ✓

Configure analytics metrics to match your management objectives.

Custom AI analytics metrics configuration ✓

Create and configure custom conversation evaluation and analysis metrics tailored to your tasks and processes.

Call whisper ✓

A supervisor or colleague can join the call to guide the agent, completely unheard by the customer.

Whisper ✓

In whisper mode, agents can consult with the team directly inside an active customer chat.

AI voice agent
AI voice agent ✓

An autonomous AI agent that handles calls without operator involvement, powered by your custom knowledge base.

Learn more
Personalized AI voice agent setup service ✓

Preparation and configuration of the AI voice agent handled by our specialists.

Automation
Single-level IVR ✓

A single-level voice menu to route incoming calls based on caller selection.

Two-level IVR ✓

A multi-level (nested) voice menu with additional branches for complex call routing.

Event handler ✓

Automated actions triggered by events related to calls, chats, and system statuses.

Delayed event handlers ✓

Automated actions triggered after a specific delay or at a scheduled time and date.

Callback ✓

The ability to schedule a customer call for a specified date and time.

Answering machine detector ✓

Automatic detection of answering machines during calls.

Spam label monitoring ✓

Check numbers for spam labels or block records on platforms like Getcontact, Hiya, Truecaller, and Xiaomi.

Voice robot ✓

Automatic call handling without agent involvement based on a predefined scenario.

Voice robot script development service ✓

Preparation and configuration of the voice robot workflow by our technical specialists.

Auto dialing
Auto dialing ✓

Automatic launch of mass outbound calling campaigns.

Auto dialing from personal numbers ✓

Automatic launch of campaigns for mass customer calling using connected personal numbers.

HLR number looku before dialing ✓

Check number activity to exclude inactive contacts from calling campaigns.

Turnkey auto dialing setup service ✓

Expert assistance with auto dialing configuration.

Marketing tools
Website widget ✓

A multi-button widget combining various communication channels and social media links in a single element.

Click to Call ✓

A button on your website to request a callback quickly.

Call Tracking ✓

Technology for collecting and analyzing the effectiveness of online and offline advertising channels.

Google Analytics ✓

Sending events to Google Analytics to track advertising performance and monitor customer inquiries.

Integrations and API
Integrations ✓

Basic integrations with 50+ popular CRM, ERP, and analytics systems.

Omni integrations ✓

Deep and flexible custom integration with your CRM system.

API ✓

API access for integration with external systems and process automation.

Webhooks ✓

Sending events to external URLs for automated real-time data exchange with other systems.

API calls ✓

Initiate calls via API from your external system or service.

Recording and storage
Project call recording ✓

Automatic recording of all calls within the project.

Additional recording minutes ✓

Option to increase the recording minutes quota beyond the limit included in the plan.

Storing records on your own servers ✓

The ability to export call recordings for external storage to AWS S3, Google Drive, or your own HTTP server.

Voice and speech synthesis
Speech synthesis ✓

Creating audio files from text using Google, Microsoft, and UniTalk Alfa voices.

Custom voice creation for speech synthesis ✓

Creation of a unique synthesized voice for generating audio messages and scenarios.

Voiceover services ✓

Professional voice-over recording for greetings, IVR menus, etc.

Applications
Web Dialer browser extension ✓

An extension for Chrome and other Chromium-based browsers.

Desktop application ✓

A desktop application for handling calls on Windows and macOS.

Mobile application ✓

A mobile application for handling calls on iOS and Android.

IP phone or softphone setup ✓

Set up a physical IP phone or a softphone to handle calls.

Support
Free support ✓

Basic technical support with a 30-minute response time and full access to our knowledge base and documentation.

Silver support ✓

Priority technical support with a response time of within 15 minutes, phone support, and prioritized feature requests.

Gold support ✓

First-priority support with a 5-minute response time, phone support, a dedicated chat channel, and 4 hours of custom development per month.

Easy setup, no IT team required

Registration
2min

on your own or with a manager's help

Turnkey setup
10min

choose channels (calls, chats, email, SMS)

Testing
15min

make sure everything works correctly

Launch

the whole team works in a single window

Custom solution

UniTalk builds a managed, seamless communication system with your clients. If our ready-made options don't fully align with your goals, we will design a solution tailored to your workflows, team structure, and communication requirements.