UniTalk Omni Pricing

Choose a plan to start managing your customer communications — from essential tools for daily request handling to analytics, automation, and scaling.

Mini

Everything you need to communicate with customers —  in one solution

80 UAH

(excl. VAT) / license · 3 licenses minimum

Get started
  • Telephony: calls, call recording, IVR, scenario-based routing
  • Chats: Viber, Telegram, Instagram, website, email
  • SMS and Viber bulk messaging
  • Click-to-Call and multi-button
  • Agent analytics and dashboards

Max

Scalable communication control for teams with growing inbound traffic

400 UAH

(excl. VAT) / license · 10 licenses minimum

Get started

Everything in Medium, plus:

  • AI voice agent
  • Multi-level IVR and routing
  • Bulk auto-dialing
  • Number spam monitoring
  • Cost-effective pricing
Companies already managing their communications with UniTalk
Mini
min. 3 licenses minimum
80 uah
excl. VAT
Get started
excl. VAT min. 3 licenses minimum
Max
min. 10 licenses minimum
400 uah
excl. VAT
Get started
excl. VAT min. 10 licenses minimum
Getting started
Trial period

14-day platform trial prior to payment.

Migration from another system

Transferring core settings from your current system to UniTalk.

Communication channels
Omnichannel chats

Viber, Telegram, Instagram, website chat, and email — all in a single window for seamless customer communication.

Learn more
UniTalk number connection (SIP)

Connect a rented UniTalk number and use it for inbound and outbound customer calls.

Learn more
UniTalk number connection (FMC)

Connect a UniTalk mobile number via FMC to handle all calls in a single system.

Client's own number connection

Ability to connect a SIP number and use it for customer communication.

Backup connection channel

A backup call route that ensures continuous connection in case of issues with the main channel.

SMS messaging

Send SMS messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Viber messaging

Send Viber messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Routing and distribution
Call history

A log of all inbound and outbound calls with the ability to view the scenario steps each call went through.

UniTalk contacts

Customer contact storage within the project.

Scenario-based call routing

Sequential call routing based on a predefined chain of steps, rules, and conditions.

Call distribution queue

Distribute calls among agents based on your preferred strategy: all at once, sequentially, to the one who has been free the longest, or to the one with the least talk time.

Call distribution advanced scenario

Call routing using advanced conditions: UTM tags, customer status, contact presence, website page, referral source, and other lead parameters.

Scenario-based chat distribution

Automatic chat distribution based on specified rules and conditions.

Customer-manager assignment

Assign a customer to a specific manager to ensure personalized handling of repeat inquiries.

Analytics and monitoring
Dashboard

Key communication metrics on a single screen for quick performance monitoring.

Agent statistics

Key performance metrics for each agent.

AI analytics

Detailed analysis of all communication to evaluate conversation quality, monitor performance, and train the team based on predefined metrics.

Learn more
AI analytics dashboard

Configure analytics metrics to match your management objectives.

Custom AI analytics metrics configuration

Create and configure custom conversation evaluation and analysis metrics tailored to your tasks and processes.

Call whisper

A supervisor or colleague can join the call to guide the agent, completely unheard by the customer.

Whisper

In whisper mode, agents can consult with the team directly inside an active customer chat.

AI voice agent
AI voice agent

An autonomous AI agent that handles calls without operator involvement, powered by your custom knowledge base.

Learn more
Personalized AI voice agent setup service

Preparation and configuration of the AI voice agent handled by our specialists.

Automation
Single-level IVR

A single-level voice menu to route incoming calls based on caller selection.

Two-level IVR

A multi-level (nested) voice menu with additional branches for complex call routing.

Event handler

Automated actions triggered by events related to calls, chats, and system statuses.

Delayed event handlers

Automated actions triggered after a specific delay or at a scheduled time and date.

Callback

The ability to schedule a customer call for a specified date and time.

Answering machine detector

Automatic detection of answering machines during calls.

Spam label monitoring

Check numbers for spam labels or block records on platforms like Getcontact, Hiya, Truecaller, and Xiaomi.

Voice robot

Automatic call handling without agent involvement based on a predefined scenario.

Voice robot script development service

Preparation and configuration of the voice robot workflow by our technical specialists.

Auto dialing
Auto dialing

Automatic launch of mass outbound calling campaigns.

Auto dialing from personal numbers

Automatic launch of campaigns for mass customer calling using connected personal numbers.

HLR number looku before dialing

Check number activity to exclude inactive contacts from calling campaigns.

Turnkey auto dialing setup service

Expert assistance with auto dialing configuration.

Marketing tools
Website widget

A multi-button widget combining various communication channels and social media links in a single element.

Click to Call

A button on your website to request a callback quickly.

Call Tracking

Technology for collecting and analyzing the effectiveness of online and offline advertising channels.

Google Analytics

Sending events to Google Analytics to track advertising performance and monitor customer inquiries.

Integrations and API
Integrations

Basic integrations with 50+ popular CRM, ERP, and analytics systems.

Omni integrations

Deep and flexible custom integration with your CRM system.

API

API access for integration with external systems and process automation.

Webhooks

Sending events to external URLs for automated real-time data exchange with other systems.

API calls

Initiate calls via API from your external system or service.

Recording and storage
Project call recording

Automatic recording of all calls within the project.

Additional recording minutes

Option to increase the recording minutes quota beyond the limit included in the plan.

Storing records on your own servers

The ability to export call recordings for external storage to AWS S3, Google Drive, or your own HTTP server.

Voice and speech synthesis
Speech synthesis

Creating audio files from text using Google, Microsoft, and UniTalk Alfa voices.

Custom voice creation for speech synthesis

Creation of a unique synthesized voice for generating audio messages and scenarios.

Voiceover services

Professional voice-over recording for greetings, IVR menus, etc.

Applications
Web Dialer browser extension

An extension for Chrome and other Chromium-based browsers.

Desktop application

A desktop application for handling calls on Windows and macOS.

Mobile application

A mobile application for handling calls on iOS and Android.

IP phone or softphone setup

Set up a physical IP phone or a softphone to handle calls.

Support
Free support

Basic technical support with a 30-minute response time and full access to our knowledge base and documentation.

Silver support

Priority technical support with a response time of within 15 minutes, phone support, and prioritized feature requests.

Gold support

First-priority support with a 5-minute response time, phone support, a dedicated chat channel, and 4 hours of custom development per month.

Mini 80 uah min. 3 licenses minimum
Get started
excl. VAT min. 3 licenses minimum
Getting started
Trial period

14-day platform trial prior to payment.

Migration from another system

Transferring core settings from your current system to UniTalk.

Communication channels
Omnichannel chats

Viber, Telegram, Instagram, website chat, and email — all in a single window for seamless customer communication.

Learn more
UniTalk number connection (SIP)

Connect a rented UniTalk number and use it for inbound and outbound customer calls.

Learn more
UniTalk number connection (FMC)

Connect a UniTalk mobile number via FMC to handle all calls in a single system.

Client's own number connection

Ability to connect a SIP number and use it for customer communication.

Backup connection channel

A backup call route that ensures continuous connection in case of issues with the main channel.

SMS messaging

Send SMS messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Viber messaging

Send Viber messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Routing and distribution
Call history

A log of all inbound and outbound calls with the ability to view the scenario steps each call went through.

UniTalk contacts

Customer contact storage within the project.

Scenario-based call routing

Sequential call routing based on a predefined chain of steps, rules, and conditions.

Call distribution queue

Distribute calls among agents based on your preferred strategy: all at once, sequentially, to the one who has been free the longest, or to the one with the least talk time.

Call distribution advanced scenario

Call routing using advanced conditions: UTM tags, customer status, contact presence, website page, referral source, and other lead parameters.

Scenario-based chat distribution

Automatic chat distribution based on specified rules and conditions.

Customer-manager assignment

Assign a customer to a specific manager to ensure personalized handling of repeat inquiries.

Analytics and monitoring
Dashboard

Key communication metrics on a single screen for quick performance monitoring.

Agent statistics

Key performance metrics for each agent.

AI analytics

Detailed analysis of all communication to evaluate conversation quality, monitor performance, and train the team based on predefined metrics.

Learn more
AI analytics dashboard

Configure analytics metrics to match your management objectives.

Custom AI analytics metrics configuration

Create and configure custom conversation evaluation and analysis metrics tailored to your tasks and processes.

Call whisper

A supervisor or colleague can join the call to guide the agent, completely unheard by the customer.

Whisper

In whisper mode, agents can consult with the team directly inside an active customer chat.

AI voice agent
AI voice agent

An autonomous AI agent that handles calls without operator involvement, powered by your custom knowledge base.

Learn more
Personalized AI voice agent setup service

Preparation and configuration of the AI voice agent handled by our specialists.

Automation
Single-level IVR

A single-level voice menu to route incoming calls based on caller selection.

Two-level IVR

A multi-level (nested) voice menu with additional branches for complex call routing.

Event handler

Automated actions triggered by events related to calls, chats, and system statuses.

Delayed event handlers

Automated actions triggered after a specific delay or at a scheduled time and date.

Callback

The ability to schedule a customer call for a specified date and time.

Answering machine detector

Automatic detection of answering machines during calls.

Spam label monitoring

Check numbers for spam labels or block records on platforms like Getcontact, Hiya, Truecaller, and Xiaomi.

Voice robot

Automatic call handling without agent involvement based on a predefined scenario.

Voice robot script development service

Preparation and configuration of the voice robot workflow by our technical specialists.

Auto dialing
Auto dialing

Automatic launch of mass outbound calling campaigns.

Auto dialing from personal numbers

Automatic launch of campaigns for mass customer calling using connected personal numbers.

HLR number looku before dialing

Check number activity to exclude inactive contacts from calling campaigns.

Turnkey auto dialing setup service

Expert assistance with auto dialing configuration.

Marketing tools
Website widget

A multi-button widget combining various communication channels and social media links in a single element.

Click to Call

A button on your website to request a callback quickly.

Call Tracking

Technology for collecting and analyzing the effectiveness of online and offline advertising channels.

Google Analytics

Sending events to Google Analytics to track advertising performance and monitor customer inquiries.

Integrations and API
Integrations

Basic integrations with 50+ popular CRM, ERP, and analytics systems.

Omni integrations

Deep and flexible custom integration with your CRM system.

API

API access for integration with external systems and process automation.

Webhooks

Sending events to external URLs for automated real-time data exchange with other systems.

API calls

Initiate calls via API from your external system or service.

Recording and storage
Project call recording

Automatic recording of all calls within the project.

Additional recording minutes

Option to increase the recording minutes quota beyond the limit included in the plan.

Storing records on your own servers

The ability to export call recordings for external storage to AWS S3, Google Drive, or your own HTTP server.

Voice and speech synthesis
Speech synthesis

Creating audio files from text using Google, Microsoft, and UniTalk Alfa voices.

Custom voice creation for speech synthesis

Creation of a unique synthesized voice for generating audio messages and scenarios.

Voiceover services

Professional voice-over recording for greetings, IVR menus, etc.

Applications
Web Dialer browser extension

An extension for Chrome and other Chromium-based browsers.

Desktop application

A desktop application for handling calls on Windows and macOS.

Mobile application

A mobile application for handling calls on iOS and Android.

IP phone or softphone setup

Set up a physical IP phone or a softphone to handle calls.

Support
Free support

Basic technical support with a 30-minute response time and full access to our knowledge base and documentation.

Silver support

Priority technical support with a response time of within 15 minutes, phone support, and prioritized feature requests.

Gold support

First-priority support with a 5-minute response time, phone support, a dedicated chat channel, and 4 hours of custom development per month.

Max 400 uah min. 10 licenses minimum
Get started
excl. VAT min. 10 licenses minimum
Getting started
Trial period

14-day platform trial prior to payment.

Migration from another system

Transferring core settings from your current system to UniTalk.

Communication channels
Omnichannel chats

Viber, Telegram, Instagram, website chat, and email — all in a single window for seamless customer communication.

Learn more
UniTalk number connection (SIP)

Connect a rented UniTalk number and use it for inbound and outbound customer calls.

Learn more
UniTalk number connection (FMC)

Connect a UniTalk mobile number via FMC to handle all calls in a single system.

Client's own number connection

Ability to connect a SIP number and use it for customer communication.

Backup connection channel

A backup call route that ensures continuous connection in case of issues with the main channel.

SMS messaging

Send SMS messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Viber messaging

Send Viber messages to customers manually or via bulk campaigns for notifications, reminders, and follow-up communication.

Learn more
Routing and distribution
Call history

A log of all inbound and outbound calls with the ability to view the scenario steps each call went through.

UniTalk contacts

Customer contact storage within the project.

Scenario-based call routing

Sequential call routing based on a predefined chain of steps, rules, and conditions.

Call distribution queue

Distribute calls among agents based on your preferred strategy: all at once, sequentially, to the one who has been free the longest, or to the one with the least talk time.

Call distribution advanced scenario

Call routing using advanced conditions: UTM tags, customer status, contact presence, website page, referral source, and other lead parameters.

Scenario-based chat distribution

Automatic chat distribution based on specified rules and conditions.

Customer-manager assignment

Assign a customer to a specific manager to ensure personalized handling of repeat inquiries.

Analytics and monitoring
Dashboard

Key communication metrics on a single screen for quick performance monitoring.

Agent statistics

Key performance metrics for each agent.

AI analytics

Detailed analysis of all communication to evaluate conversation quality, monitor performance, and train the team based on predefined metrics.

Learn more
AI analytics dashboard

Configure analytics metrics to match your management objectives.

Custom AI analytics metrics configuration

Create and configure custom conversation evaluation and analysis metrics tailored to your tasks and processes.

Call whisper

A supervisor or colleague can join the call to guide the agent, completely unheard by the customer.

Whisper

In whisper mode, agents can consult with the team directly inside an active customer chat.

AI voice agent
AI voice agent

An autonomous AI agent that handles calls without operator involvement, powered by your custom knowledge base.

Learn more
Personalized AI voice agent setup service

Preparation and configuration of the AI voice agent handled by our specialists.

Automation
Single-level IVR

A single-level voice menu to route incoming calls based on caller selection.

Two-level IVR

A multi-level (nested) voice menu with additional branches for complex call routing.

Event handler

Automated actions triggered by events related to calls, chats, and system statuses.

Delayed event handlers

Automated actions triggered after a specific delay or at a scheduled time and date.

Callback

The ability to schedule a customer call for a specified date and time.

Answering machine detector

Automatic detection of answering machines during calls.

Spam label monitoring

Check numbers for spam labels or block records on platforms like Getcontact, Hiya, Truecaller, and Xiaomi.

Voice robot

Automatic call handling without agent involvement based on a predefined scenario.

Voice robot script development service

Preparation and configuration of the voice robot workflow by our technical specialists.

Auto dialing
Auto dialing

Automatic launch of mass outbound calling campaigns.

Auto dialing from personal numbers

Automatic launch of campaigns for mass customer calling using connected personal numbers.

HLR number looku before dialing

Check number activity to exclude inactive contacts from calling campaigns.

Turnkey auto dialing setup service

Expert assistance with auto dialing configuration.

Marketing tools
Website widget

A multi-button widget combining various communication channels and social media links in a single element.

Click to Call

A button on your website to request a callback quickly.

Call Tracking

Technology for collecting and analyzing the effectiveness of online and offline advertising channels.

Google Analytics

Sending events to Google Analytics to track advertising performance and monitor customer inquiries.

Integrations and API
Integrations

Basic integrations with 50+ popular CRM, ERP, and analytics systems.

Omni integrations

Deep and flexible custom integration with your CRM system.

API

API access for integration with external systems and process automation.

Webhooks

Sending events to external URLs for automated real-time data exchange with other systems.

API calls

Initiate calls via API from your external system or service.

Recording and storage
Project call recording

Automatic recording of all calls within the project.

Additional recording minutes

Option to increase the recording minutes quota beyond the limit included in the plan.

Storing records on your own servers

The ability to export call recordings for external storage to AWS S3, Google Drive, or your own HTTP server.

Voice and speech synthesis
Speech synthesis

Creating audio files from text using Google, Microsoft, and UniTalk Alfa voices.

Custom voice creation for speech synthesis

Creation of a unique synthesized voice for generating audio messages and scenarios.

Voiceover services

Professional voice-over recording for greetings, IVR menus, etc.

Applications
Web Dialer browser extension

An extension for Chrome and other Chromium-based browsers.

Desktop application

A desktop application for handling calls on Windows and macOS.

Mobile application

A mobile application for handling calls on iOS and Android.

IP phone or softphone setup

Set up a physical IP phone or a softphone to handle calls.

Support
Free support

Basic technical support with a 30-minute response time and full access to our knowledge base and documentation.

Silver support

Priority technical support with a response time of within 15 minutes, phone support, and prioritized feature requests.

Gold support

First-priority support with a 5-minute response time, phone support, a dedicated chat channel, and 4 hours of custom development per month.

Easy setup, no IT team required

Registration
2min

on your own or with a manager's help

Turnkey setup
10min

choose channels (calls, chats, email, SMS)

Testing
15min

make sure everything works correctly

Launch

the whole team works in a single window

Custom solution

UniTalk builds a managed, seamless communication system with your clients. If our ready-made options don't fully align with your goals, we will design a solution tailored to your workflows, team structure, and communication requirements.