Knowledge Base
- Support and Instruction Center for UnitalkStep-by-step guides, FAQs, and technical documentation for rapid configuration.
Get a consultation
How to connect and configure UniTalk integration with Firmao
Connecting the Integration Go to the UniTalk dashboard to the integration page with Firmao and click "Сonnect". Credentials are provided in the
How to set up AnyDesk on macOS
Step 1. Download and launch AnyDesk You can download the app using the following link. After opening the downloaded file, a window will appear where
Event processing in voice robots
The true value of a Voice Robot is revealed when it becomes part of your comprehensive business logic. Event Processing (Webhooks) in UniTalk allows
Copying voice robots to other projects
Creating the perfect Voice Robot takes time, but scaling that success should be instant. The "Copy to Another Project" function allows you to
Tariffing and writing off voice robots
Understanding billing principles is the foundation of effective budget planning for your contact center. UniTalk Voice Robots allow you to automate
History of voice robots
Creating a robot is just the first step; true efficiency is achieved through the constant analysis of its interaction with customers. The "Voice
Speech Recognition Settings
The accuracy and speed with which your Voice Bot understands the client are key factors for dialogue success. Speech Recognition Settings (STT) allow
Connecting and configuring UniTalk IP telephony integration with VoIPTime CRM
To set up the integration, log in to your UniTalk and VoIPTime CRM personal accounts as an administrator and follow the steps below. In your UniTalk
Speech Recognition Settings, Audio Features, and Bot Drafts
The effectiveness of a Voice Bot depends 90% on its ability to accurately understand a client speaking different languages or at varying speeds. At
Setting Up Voice Bot Action Types: Managing Call Routing
Once the Voice Bot has successfully recognized the client's intent (using conditions), it is time to execute a specific action. These Actions are the
Setting up the types of conditions for the Voice Robot
The effectiveness of the Voice Bot directly depends on its ability to accurately recognize client intent. In UniTalk, we offer an advanced set of
Configuring and Editing the Voice Bot: The Builder for the Perfect Dialogue
Creating a complex and effective dialogue scenario requires a powerful and flexible set of tools. The UniTalk Voice Bot editing page is a visual
