2–3 minutes to first candidate contact instead of the next business day
Ready2Recruit at Jooble automated initial candidate communication using UniTalk’s Voice AI Agent: calling, qualification, and call outcome logging
- Industry
- Recruitment
- Direction
- Ready2Recruit — candidate pre-screening
- Service region
- Ukraine · Jooble operates in dozens of countries
- Call volume
- 150 000–250 000 dials per month
Who is the client
Jooble is a ukrainian product company and one of the world’s most visited job search websites. The service operates across dozens of countries.
Ready2Recruit, a separate division of the company, helps businesses with initial candidate sourcing. The team receives an employer request, finds potential candidates in its database, contacts them, and shares qualified contacts with the client.
In recruiting, speed wins
The moment a candidate submits an application is the moment their interest in the job peaks. They are evaluating multiple offers at once, so even a few hours of waiting can make a difference.
For the Ready2Recruit team, this was a daily challenge: new candidates kept flowing in, and every single one needed to be contacted as quickly as possible. However, human speed has a physical limit — people cannot process the entire flow of contacts simultaneously.
Simply expanding the team isn’t a universal solution — employer request volumes vary, and team workload increases due to vacations, sick leaves, and other circumstances. At the same time, the task itself was mechanical — quickly make contact, ask basic questions, and log the outcome.
YevhenReady2Recruit Team Lead, Jooble
«Speed is the deciding factor because competition for candidates is extremely high. Calls must be made immediately after a candidate registers, while their interest is at its peak. Doing this promptly 24/7 with human resources alone is impossible».
Situation before implementation
- First contact with a candidate could only happen on the next business day.
- A significant share of candidates ignored calls when approached as cold leads.
- Headcount had to be scaled up and down to match fluctuating employer demand.
- Managers wasted time on manual dialing, voicemails, and rejections.
From Autodialing to AI Voice Agent
Before choosing a solution, Jooble evaluated around 15 contact center options before settling on UniTalk. Automation was implemented in stages — each tool solved a specific task.
- Step 01
Predictive Dialing
Automatically dials the database and connects the agent only to those who answer, — no manual dialing or waiting.
- Step 02
Voice Robot
Handles the initial conversation with cold leads and filters out those who are no longer looking for a job or do not meet the basic criteria.
- Step 03
Voice AI Agent
Conducts dialogue, responds to answers, asks qualification questions, and logs the call outcome.
What was configured for Jooble
- Qualification scenarios customized for specific job criteria — experience, schedule, location, and mandatory requirements.
- Call outcome logging and automated candidate classification using AI analytics.
- Iterative development with the UniTalk team: scenario testing, dialogue analysis, and agent logic refinement.
To ensure candidates wouldn’t feel like they were talking to a bot
The AI agent was named Darina. Configuration covered not only what she says, but how she says it: stress, pauses, pace, intonation, breathing. And even subtle background noise to keep the voice from sounding sterile.
YevhenReady2Recruit, Jooble
«She [the candidate] laughed — and Darina laughed back. We were like: wow, now that’s technology».
What changed after automating the initial contact
time to first contact with candidates instead of the next working day
difference in response probability depending on the speed of the first call
candidates are classified automatically, without manual call listening
candidates sourced in 2 days for one of Jooble’s clients
«Working with UniTalk — is not just software rental, but a full partnership in building the product. This approach allowed us to bypass spending resources on self-learning technical nuances and focus immediately on business goals».
«For our business, UniTalk Voice AI Agent is all about speed,convenience, modernity, and reliability».
20 candidates in two days across several locations
One of Jooble’s clients needed to quickly close vacancies in several locations near Kyiv. The Voice AI Agent called candidates in these locations and, within two days, helped find 20 people who met the job requirements.
YevhenReady2Recruit, Jooble
«They were sourced 20 people in just two days. The client didn’t expect such results in such a short time».
What is asked before implementation
Does the AI agent replace recruiters?
No. At Jooble, it was an assistive tool: «There was no goal to replace our recruiters». The agent handles initial calls and qualification, while the team focuses on interested and more complex candidates.
Does the agent work perfectly from day one?
No, and that should be factored into the plan. It is necessary to establish the business process, collect high-quality data, and participate in the analysis and optimization of scripts. Jooble, together with UniTalk, tested scenarios, analyzed dialogues, and refined the agent’s logic.
Will the candidate realize they’re talking to AI?
Naturalness is tuned separately: accents, pauses, pace, intonation, breathing, and subtle background noise. Jooble’s experience showed that pronunciation details noticeably affect conversion rates.
What happens after the call?
The call outcome is logged, while Speech Analytics automatically analyzes the dialogues and classifies candidates, eliminating the need for manual call listening.
Is screening quality consistent?
The agent strictly follows the script: unlike a human, it won’t forget to ask a required question about specific job requirements, and the selection process doesn’t depend on team availability.
Ready to shorten the path from application to first conversation?
UniTalk’s Voice AI Agent can automatically call candidates, conduct initial qualification, and log the outcome. We’ll show you how this workflow fits your process.
- Data processing in compliance with GDPR
- 99,95% SLA uptime
- 5 data centers · phone numbers in 40+ countries
time to first contact with the candidate
2–3 min
UniTalk’s Voice AI Agent
- Call
- Qualification
- Result loggin
Jooble Case Study · Ready2Recruit · metrics and quotes are approved by the client prior to publication
