Knowledge Base
- Support and Instruction Center for UnitalkStep-by-step guides, FAQs, and technical documentation for rapid configuration.
Get a consultation
Blacklist. How to prohibit calls from specific phone numbers
Unwanted calls and spam not only distract your managers from important work but also reduce the overall efficiency of your sales or support
How to set up free calls between employees
An effective team is one that is constantly connected, but communication costs should never become a barrier. UniTalk allows your employees to
Quantity calculation of lines of a multichannel number
One of the distinguishing features of telephone numbers in IP telephony from numbers of mobile operators is multi-channel. What is it and how
🔔 How to set up low balance notifications
Your System Won't Shut Down Unexpectedly The main enemy of efficiency is surprise. And a sudden cutoff of outbound calls due to a zero balance is one
What amount to top up the balance
Full Control Over Your Expenses One of the key advantages of UniTalk IP telephony is financial transparency. We understand how crucial it is to know
PASSWORD RECOVERY FOR UNITALK PERSONAL ACCOUNT: How to Quickly Regain Access
Your Stability Starts with Access Forgetting a password is never a problem when you know how to quickly reset it. At UniTalk, we understand how
Top up balance: how and where to top up, ways to top up your balance
Keeping Your Business Running Smoothly Nothing is more frustrating than business processes stopping due to an overdue balance. Our goal is to ensure
How to use the “Contacts” section of UniTalk
Order in Contacts = Speed in Sales Effective sales performance starts with organization. The “Contacts” section in UniTalk is your tool for quick
INSTRUCTIONS FOR SETTING UP AUTO-DIALING WITH TRANSFER TO AN EMPLOYEE
Manually dialing thousands of numbers is slow, costly, and tedious. To eliminate this routine, we created Auto-dialing (Autodialer), which is the
UniTalk Update: Queue with voice guidance
Today we have updated the functionality of incoming scripts - we have added queue with voice guidance. This functionality allows you to configure the
Instructions for setting up the voice menu (IVR)
To guarantee rapid response speed for your clients and ensure they connect instantly with the right specialist (Sales, Tech Support, Billing), a
Adding a site and installing a UniTalk script
Creating a script for the site in the UniTalk account. 1. Go to the "Sites" section of the UniTalk account and click "Add site". 2. Specify a
