Insights for Business
- How Unitalk helps scale communications and sales.Tips, cases, and analytics for business owners, CMOs, and heads of sales.
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How to increase the average customer check on marketplaces with upsell and cross-sell
For any marketplace business, increasing the average check is the main task to generate more revenue with less cost. Upsell and cross-sell strategies
How many calls can your sales team actually handle? Let’s do the math (without complex formulas)
Familiar situation: managers are on the edge, phones are blowing up, but clients still complain they can't get through? Most likely, the problem
🛍️ In-Chat Payments: How to Turn Your Viber Business Chat into a Fully Functional Store
At UniTalk, we always emphasize: customer time is the most valuable resource. The fewer steps separating a client from their desired purchase, the
💡 Best practices for communicating with clients in the field of professional training and courses
In the field of professional training, the success of your business directly depends on the quality of communication. A student who chooses a course
📍 Geofencing now: Why marketing that “knows where you are” — is not the future, but a necessity
How to stop "using a sledgehammer to crack a nut" and start inviting customers at the right moment. We explain with B2B and B2C examples. Imagine
🌧️ Is Your Business Ready for a Surge in Customer Calls?
5 Virtual PBX Features for Stability During Peak Hours Peak periods — New Year, Black Friday, or seasonal demand spikes — are like a heavy
Stop, lost money! How businesses can permanently minimize missed customer inquiries
💸 Lost money on the wire and in the chat: what is the cost of business silence? Do you know how much one missed inquiry costs? It’s not just a
How to Turn Black Friday into Record Sales: 4 Steps to Retain Every Customer?
Black Friday is a speed test. During peak days, traffic on the lines and in messengers increases by 3–10 times. This is where the readiness of your
IVR without frustration: 3 rules to avoid losing customers on the first step
The Problem: When IVR Harms Your Business The Interactive Voice Response (IVR) menu was created as an automation tool to quickly sort calls. However,
The perfect customer service: the path to unmatched customer loyalty
Every business knows that customer loyalty — is the foundation of productivity and growth. However, in today's world, where clients reach out via
Predictive Dialing: How to Increase Call Center Productivity 3x
How much time do your call center agents spend waiting? Manual dialing, long rings, answering machines, waiting for a free manager — up to 70% of
How to Avoid Losing Customer Trust? Local Virtual Numbers for International Business
Your business is ready to enter the international market: the product is perfect, logistics are set up. There is only one, but critical, obstacle
