Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
A Script Without Control Is Just Text
How UniTalk and Let’s Call Automate Sales Quality You’ve spent weeks building the perfect sales script. Every word is polished, objections are
How a legal services marketplace set up complex communications: a LegalTech Case Study
In the legal industry, response speed and connection stability are critical. A client seeking legal advice won't wait — they’ll simply choose another
Top 10 CRM systems for ukrainian businesses in 2026: overview and comparison
Customers are now virtually demanding hyperpersonalization: when their purchase history is remembered, the context of past conversations is retained,
How to increase website conversion without changing the design: the power of widgets
Business often falls into a trap: if sales are low, it seems necessary to repaint buttons or completely redo the design. You spend months on
Online chat for clinics and beauty salons: how to ensure a comfortable booking experience for your clients
Introduction: The first contact defines everything For many people, booking a doctor's appointment or a procedure at a cosmetology center can be an
What matters more to a customer: response speed or consultation quality?
Imagine this: a customer is looking for a service, visits your website, and leaves a request. 10 minutes pass, then 20, an hour — silence. Meanwhile,
Case Study: how sales automation ensured stability for a water delivery service during peak hours
In the water delivery business, one missed call in the morning is a lost customer. A single hour of phone downtime during peak intervals can halt
Business communications 2026: how to start the year right and which technologies to implement now
The New Year is a time for strategic decisions. In 2026, companies are moving from simply sending queries to ChatGPT or Gemini for content generation
How UniTalk Voice Agent empowers your team and saves up to 40% of your budget
Traditional sales and support departments face constant challenges: high staff turnover, the need for a large workforce to handle routine tasks, and
Toll-Free (0800): How to Earn More by Making Calls Free for Customers
In business, every obstacle on the way to a phone call is a lost sale. Customers are often reluctant to spend money on communication or fear high
Top communication mistakes: how to stop losing customers in 2026
Every missed call or unanswered message is a lost profit. In 2026, customers expect instant reactions and a personalized approach. If your business
Super-trends 2026–2027 that are already here
UniTalk’s strategy and vision based on client requests and Data Why do old methods no longer work effectively? If you’re still sending the same SMS
