Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
Where Do Leads Disappear After an Ad Click?
A customer sees an ad, lands on your site, and calls. In the ad dashboard, it looks like just another click. The website sees a session. The CRM sees
Myths About Contact Centers. Myth #2: A Contact Center Is Only for Big Companies
You have 7 agents. All of them are busy. Calls are piling up, some customers give up waiting, and you only hear about it after a complaint. But the
“Hang on, let me check”: why agent scripts fail the moment a real conversation starts
The customer listens to the pitch for less than a minute, then cuts in: "So how much does this cost?" In the script, that question comes much later,
Why Calls Keep Dropping, and What Your Connection Infrastructure Has to Do With It
A call drops in the middle of a conversation. You and your client start talking over each other for a second because the voice arrives with a delay.
What is an IVR menu and how it helps businesses handle calls efficiently
A customer calls a company with a specific question. Instead of an answer, they hear a long list: "For sales, press 1. For support, press 2. For
24/7 Night Support: How the AI Agent Answers Calls Without a Night Shift
A call that goes unanswered rarely ends in a complaint. According to Zendesk Customer Experience Statistics 2026, 52% of customers are willing to
What “CRM integrated with telephony” actually means, and why that’s often not enough without Omni integration
Companies almost always answer "yes" when asked whether their CRM is integrated with telephony and chats. Technically, that's true: a call lands in
Outbound Contact Center: How to Get More Productive Contacts Without Growing Your Team
400 calls a day, 140 conversations. From the outside it looks like the team is working at full capacity: phones ringing nonstop, agents always busy,
You’ve Built a Voice Agent. What’s Next?
You built a voice agent on a no-code platform: set up the prompt and knowledge base, chose a voice, and tested conversations in the web interface. In
Top 10 Contact Center Headsets in 2026
An operator wears a headset for 8-10 hours every single day. If the earpieces press too hard, the microphone picks up noise from the open space, or a
How to Choose Business Phone Software: 6 Criteria That Save You From Switching Systems a Year Later
When a company looks for phone software, the request is usually simple: a business phone number, reliable calling, and call recording. At this stage,
UniTalk Voice AI Agent is Now in Your Dashboard
UniTalk's dashboard now has a dedicated Voice AI Agents section. From a single dashboard, you can create agents for different business tasks, manage
