Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
7 Things Every Contact Center Manager Should See Every Day
Most contact center managers start their day the same way: they walk into the office, ask the supervisor “How are things going?”, hear “Everything’s
Why communication should be embedded into CRM business logic
In most companies today, CRM has already become the center of customer operations. Deals are managed there, statuses are tracked, conversions are
Why Telephony Is No Longer Enough: 6 Tasks Only a Contact Center Can Solve
There comes a moment when a business notices: there are calls, but no control. Operators answer, but clients are still dissatisfied. The team grows,
Cloud Services for Business: How to Choose the Right Model for Your Company’s Scale
Fifteen years ago, only corporations with large IT budgets could store data in the cloud — today, mid-sized businesses and even three-person startups
Why Customers Are Choosing to Message Instead of Call
Three years ago, chat was a nice addition to phone support. Something for people who didn't want to call, but not a core part of the process. Today,
Voice Bot and Voice AI Agent: What’s the Difference and How They Work Together
Let's be honest: cold calling is the hardest and most expensive stage in sales. Your team spends hours talking to people who haven't yet formed a
What Is Customer Health Score and How to Use It
Imagine: a client has been working with you for a year and a half. Pays on time, never complained, sometimes even replied to messages. And suddenly –
Recruitment 2026: how to respect candidates’ time and not lose the best ones
Top candidates don’t wait anymore. They consider several offers at once and just as quickly reject companies that don’t respect their time. A call at
Why Telephony Is No Longer Enough for Business
Today, customers don't just call. They message on messengers, leave requests on your website, respond to newsletters, come back through Instagram, or
CONNECT AND CONFIGURE UNITALK IP TELEPHONY INTEGRATION WITH Microsoft Dynamics 365 CRM
Connecting Microsoft Dynamics 365 CRM Business process automation is not about complex codes, but about your time. UniTalk integration with
How UniTalk’s Voice AI Agent Sped Up Initial Candidate Contact 15x and Relieved the HR Team Without Expanding Headcount
How a company with a high volume of applicants automated primary screening, accelerated hiring, and reduced recruiter workload – with the UniTalk
How much money are you actually losing because of missed calls?
We've added an ROI calculator to the UniTalk Voice AI Agent page – a tool that calculates not abstract "time savings" but the real money slipping
