Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
All AI analytics in one window: UniTalk Speech analytics dashboards
Sales managers spend hours selectively listening to calls to find mistakes or understand why the sales funnel is leaking. But selective auditing is
🦈How to Distribute Calls Between “Sharks” and Newbies: Setting Up Smart Routing in UniTalk
You are losing profit not because there are no calls, but because you aren't managing who receives them. Chaotic distribution is a lottery: your best
Saving Missed Calls: How Automatic Callback and Auto-Dialing boost KPI
💔 Problem: The human factor that steals your profits In the b2b world, response speed is everything. If a customer calls but the call is missed, or a
💥 The Viber Storefront on Steroids: How AI and Real Photos Sell 3X Better Than “Polished” Stock
🎄 December. The time of peak sales, overflowing inboxes, and... total "banner blindness." Your customers are overwhelmed with "successful success"
How to earn customer trust in the insurance industry: 3 technological pillars of UniTalk
In the world of insurance, trust is not just a desirable bonus — it’s the only currency. A customer pays you today for peace of mind tomorrow.
Local German number without registering a company: how to scale your business to new markets
You are expanding your business, and your potential customers are located abroad. But there is a key pain point: clients in Germany or the Czech
UniTalk Omni: Unite Calls, Chats, and Artificial Intelligence Tools in One Platform for a Customer Communication Revolution
Your Communication Pain Points: Why Separate Technology Means Lost Leads and Money You are a business owner or a manager looking for practical
📩 Mass sms-mailing for advertising: a complete guide to setup and optimization
Today, when the information space is oversaturated, a direct, concise, and guaranteed communication channel is worth its weight in gold. Mass
Why a CRM without Telephony is a Waste of Money: 5 Automation Scenarios
You've invested your budget in a modern CRM system to automate business processes and structure the work of your sales department. But is it truly
How to increase the average customer check on marketplaces with upsell and cross-sell
For any marketplace business, increasing the average check is the main task to generate more revenue with less cost. Upsell and cross-sell strategies
How to instantly save your reputation: get customer negative feedback alerts directly in Telegram
The client is dissatisfied. They call to express their outrage. At this moment, a race begins: if you don't react quickly, one negative call can
How many calls can your sales team actually handle? Let’s do the math (without complex formulas)
Familiar situation: managers are on the edge, phones are blowing up, but clients still complain they can't get through? Most likely, the problem
