UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
How much money are you actually losing because of missed calls?
We've added an ROI calculator to the UniTalk Voice AI Agent page – a tool that calculates not abstract "time savings" but the real money slipping
AmoCRM alternatives: best CRM options for your business
We recently covered Bitrix24 alternatives, and today we're presenting the best amoCRM alternatives. If you're still using this system but planning to
Client Cases and Experience
How a Medical Clinic Cut First Response Time from 20 to 2 Minutes: UniTalk Chat Case Study
In healthcare, every delayed response is more than an inconvenience. It is the moment a patient decides to contact a competitor instead. A
How the UniTalk Voice AI Agent Sped Up Order Confirmations 40 Times and Increased the Average Check by 9%
How a large cosmetics e-commerce automated routine tasks and relieved the team without expanding staff. Case study summary Niche: e-commerce
Construction Case Study: Total Control Over Ads and Sales
The real estate market today is a high-stakes game. The fight for a buyer’s attention is getting fiercer, customer acquisition costs are climbing
Insights for Business
AmoCRM alternatives: best CRM options for your business
We recently covered Bitrix24 alternatives, and today we're presenting the best amoCRM alternatives. If you're still using this system but planning to
How to Write a Cold Call Script: A Step-by-Step Guide with Examples
Cold calls are not dead, they have simply become smarter. Despite the growing popularity of email marketing, messaging apps, and targeted
From Dreams to Reality: How Artificial Intelligence Was Born and How It Helps Businesses Today
How the idea of artificial intelligence emerged, what early scientists thought about it, and why today it is no longer sci-fi, but a practical tool
Knowledge Base
UniTalk and Asteril CRM Integration: A Step-by-Step Guide to Setting Up Calls and Chats
Asteril CRM is a convenient, powerful CRM system designed to automate online sales. Asteril CRM is an opportunity to maintain a single database of
UniTalk and Firmao CRM Integration: Setting Up Calls and Chats
UniTalk and Firmao Integration: Connection Guide Connect your telephony and chats with the Firmao CRM system to automate lead processing and
UniTalk Multi-Button: Effective communication in just a few clicks
When a company uses multiple communication channels (from telephony to messengers), there is a problem with their convenient placement on the
Products and Solutions
How much money are you actually losing because of missed calls?
We've added an ROI calculator to the UniTalk Voice AI Agent page – a tool that calculates not abstract "time savings" but the real money slipping
AI-Powered Sales Management: Why 90% of Implementations Fail – and How to Join the Successful 10%
Artificial intelligence in sales is no longer science fiction or a luxury reserved for large corporations. Today, AI tools are available to small and
Spring is Blooming, So Is Your Kitchen: How SMS and Viber Campaigns Launch the Terrace and Food Truck Season
Spring is the time when the city comes alive. Summer patios open up, new food trucks appear in parks, and cafes roll out fresh menus. But how do you
Updates and News
WhatsApp for Business: The Complete Guide to Using It in 2026
Customers are increasingly choosing messengers over phone calls to reach businesses. It lets them write at any time, reply at their own pace, and not
Multi-button and Website Chat: Setting Up Design and CTAs to Increase Conversion by 15%
Having more communication buttons on a website does not guarantee more requests. Most of the time the opposite happens. When the screen is overloaded
UniTalk Omni: Unite Calls, Chats, and Artificial Intelligence Tools in One Platform for a Customer Communication Revolution
Your Communication Pain Points: Why Separate Technology Means Lost Leads and Money You are a business owner or a manager looking for practical
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