Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
UniTalk Omni: Unite Calls, Chats, and Artificial Intelligence Tools in One Platform for a Customer Communication Revolution
Your Communication Pain Points: Why Separate Technology Means Lost Leads and Money You are a business owner or a manager looking for practical
📩 Mass sms-mailing for advertising: a complete guide to setup and optimization
Today, when the information space is oversaturated, a direct, concise, and guaranteed communication channel is worth its weight in gold. Mass
Why a CRM without Telephony is a Waste of Money: 5 Automation Scenarios
You've invested your budget in a modern CRM system to automate business processes and structure the work of your sales department. But is it truly
How to increase the average customer check on marketplaces with upsell and cross-sell
For any marketplace business, increasing the average check is the main task to generate more revenue with less cost. Upsell and cross-sell strategies
How to instantly save your reputation: get customer negative feedback alerts directly in Telegram
The client is dissatisfied. They call to express their outrage. At this moment, a race begins: if you don't react quickly, one negative call can
How many calls can your sales team actually handle? Let’s do the math (without complex formulas)
Familiar situation: managers are on the edge, phones are blowing up, but clients still complain they can't get through? Most likely, the problem
UniTalk Virtual PBX: Who Needs It and How Does It Save You Time and Money?
A Virtual Automatic Telephone Exchange (PBX) is more than just a buzzword. It's a tool that helps companies communicate with customers without
🛍️ In-Chat Payments: How to Turn Your Viber Business Chat into a Fully Functional Store
At UniTalk, we always emphasize: customer time is the most valuable resource. The fewer steps separating a client from their desired purchase, the
💡 Best practices for communicating with clients in the field of professional training and courses
In the field of professional training, the success of your business directly depends on the quality of communication. A student who chooses a course
Viber Carousel: How to turn a single mailing into a mini-showcase for maximum sales
Tired of sending Viber mailings to customers that have only one photo and one link? Your new products, promotions, or services deserve more
📍 Geofencing now: Why marketing that “knows where you are” — is not the future, but a necessity
How to stop "using a sledgehammer to crack a nut" and start inviting customers at the right moment. We explain with B2B and B2C examples. Imagine
🌧️ Is Your Business Ready for a Surge in Customer Calls?
5 Virtual PBX Features for Stability During Peak Hours Peak periods — New Year, Black Friday, or seasonal demand spikes — are like a heavy
