Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
The Problem Isn’t the Leads: How the First 5 Minutes After a Submission Kill Up to 70% of Sales
When sales fail to hit the target, the first reaction is “bad leads.” But in most cases, the problem isn’t traffic.The problem lies in response speed
What Is Phone Number Channel Capacity, and How Does It Help You Avoid Losing Customers?
Imagine this situation: you launched a great advertising campaign. The phones should be ringing off the hook, yet the office is silent. You check the
How to Create a Viber Mailing: A Step-by-Step Guide
Viber is the most popular messenger in Eastern Europe and Southeast Asia. While it is among the top ten messaging apps globally, in Ukraine it
Efficiency Over Burnout: How to Offload Routine Tasks to a Voice AI Agent and Free Up Managers for Sales
Imagine a typical day at the contact center of a large network company. The phone never stops ringing. Your managers are qualified specialists who
What is mobile marketing and how does it work?
Imagine an ordinary morning. You haven’t even opened your eyes yet, but your hand is already reaching for your smartphone to turn off the alarm. A
Sales in Messengers Without Chaos: How to Combine Telegram, Viber, and Instagram
At UniTalk, we provide a unified solution for managing customer communication, so we know one thing for certain: your customers have changed. They
How to Call Leads After a Webinar in 30 Minutes with UniTalk: A Guide for EdTech
You’ve just wrapped up a webinar. In your hands is a contact list with incredibly high conversion potential. These people have already invested time
What is a Customer Journey and how to create a Customer Journey Map
Customer Journey is the story of a customer’s relationship with your brand—from the very first thought about a purchase to repeat orders.
Tone of Voice Decides: How a Smile is “Heard” Over the Phone and Why It Impacts Your Average Check
UniTalk - A single solution for managing customer communication. Have you ever wondered why a customer might chat with one manager for only 30
Construction Case Study: Total Control Over Ads and Sales
The real estate market today is a high-stakes game. The fight for a buyer’s attention is getting fiercer, customer acquisition costs are climbing
Save 30% on Your Messaging Budget: How AI is Redefining SMS Marketing
Not long ago, the standard approach in SMS marketing was simple: upload a list of 10,000 numbers and blast the same message to everyone. Today, that
The Line is Busy… and Your Customer is Buying from Your Competitor. How Voice AI Turns Peak Traffic into Profit.
Picture this: You’ve poured a serious budget into marketing. Your sales funnel is working, leads are flowing in, and then peak hour hits. A customer
