Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
How to instantly save your reputation: get customer negative feedback alerts directly in Telegram
The client is dissatisfied. They call to express their outrage. At this moment, a race begins: if you don't react quickly, one negative call can
How many calls can your sales team actually handle? Let’s do the math (without complex formulas)
Familiar situation: managers are on the edge, phones are blowing up, but clients still complain they can't get through? Most likely, the problem
UniTalk Virtual PBX: Who Needs It and How Does It Save You Time and Money?
A Virtual Automatic Telephone Exchange (PBX) is more than just a buzzword. It's a tool that helps companies communicate with customers without
🛍️ In-Chat Payments: How to Turn Your Viber Business Chat into a Fully Functional Store
At UniTalk, we always emphasize: customer time is the most valuable resource. The fewer steps separating a client from their desired purchase, the
💡 Best practices for communicating with clients in the field of professional training and courses
In the field of professional training, the success of your business directly depends on the quality of communication. A student who chooses a course
Viber Carousel: How to turn a single mailing into a mini-showcase for maximum sales
Tired of sending Viber mailings to customers that have only one photo and one link? Your new products, promotions, or services deserve more
📍 Geofencing now: Why marketing that “knows where you are” — is not the future, but a necessity
How to stop "using a sledgehammer to crack a nut" and start inviting customers at the right moment. We explain with B2B and B2C examples. Imagine
🌧️ Is Your Business Ready for a Surge in Customer Calls?
5 Virtual PBX Features for Stability During Peak Hours Peak periods — New Year, Black Friday, or seasonal demand spikes — are like a heavy
Your Sales Department is Talking. Are You Listening? The Hidden Cost of Unmonitored Calls
The success of any business begins with a conversation. While you invest in automation, digital marketing, CRM systems, and lead generation, the most
Stop, lost money! How businesses can permanently minimize missed customer inquiries
💸 Lost money on the wire and in the chat: what is the cost of business silence? Do you know how much one missed inquiry costs? It’s not just a
How to Turn Black Friday into Record Sales: 4 Steps to Retain Every Customer?
Black Friday is a speed test. During peak days, traffic on the lines and in messengers increases by 3–10 times. This is where the readiness of your
IVR without frustration: 3 rules to avoid losing customers on the first step
The Problem: When IVR Harms Your Business The Interactive Voice Response (IVR) menu was created as an automation tool to quickly sort calls. However,
