Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
Call Analytics: How to Find Weak Spots in Sales
Every call in your sales department is a potential deal. But do you truly know what is happening during these conversations? Why do experienced
More Than Just Support. Why UniTalk’s Paid SLA Plans Are an Investment in Your Business’s Stability
Every business that works with customers knows that stable communication is the foundation. Any failure or delay can cost lost deals and reputation.
Predictive dialing
To ensure your operators speak only with "live" customers, without wasting time on ringing tones and unanswered calls, you need intelligent
ADDING A WEBSITE AND INSTALLING THE UNITALK SCRIPT ON IT
Your website is a crucial sales engine, but to maximize its potential, you need to seamlessly connect it with your telephony system. Installing the
Establishment of an employee department
For your IP telephony to operate as a well-oiled machine, ensuring customers always reach the right manager quickly, proper team organization is
HOW TO GIVE ACCESS TO THE PERSONAL CABINET TO YOUR EMPLOYEES
To ensure your team works efficiently and securely, every employee should have their own controlled access to the UniTalk Personal Telephony Cabinet.
Instructions for connecting and configuring AMO/KOMMO integration and UniTalk chats
Integration between Unitalk Chat and AMO/KOMMO allows you to automate chat processing by synchronizing data between the two platforms. This allows
UniTalk Desktop App for Windows Setup Guide
The UniTalk Desktop App for Windows is a reliable solution for organizing an operator's workspace. Installing the standalone application ensures more
How to Set Up Speech Synthesis in UniTalk: A Step-by-Step Guide
The need for fast personalization and updating of voice messages is no longer limited by time for studio recording or budget for a voice actor.
Connecting and configuring EasyBusy integration
Integrating UniTalk IP-telephony with EasyBusy CRM is the ideal solution for entrepreneurs who want full visibility into every sales stage. Call
How to Effectively Use Call Information for Business Growth
In sales departments working with cold calls, an agent can make up to 150 calls daily. Each such call is not just a one-time communication but a
Instructions for setting up the Unitalk Mobile App on Android: Your Office in Your Pocket
IP Telephony That Travels With You The demands of modern business are not limited to office walls. To ensure the stability of your communication and
