Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
Your Sales Department is Talking. Are You Listening? The Hidden Cost of Unmonitored Calls
The success of any business begins with a conversation. While you invest in automation, digital marketing, CRM systems, and lead generation, the most
Stop, lost money! How businesses can permanently minimize missed customer inquiries
💸 Lost money on the wire and in the chat: what is the cost of business silence? Do you know how much one missed inquiry costs? It’s not just a
How to Turn Black Friday into Record Sales: 4 Steps to Retain Every Customer?
Black Friday is a speed test. During peak days, traffic on the lines and in messengers increases by 3–10 times. This is where the readiness of your
IVR without frustration: 3 rules to avoid losing customers on the first step
The Problem: When IVR Harms Your Business The Interactive Voice Response (IVR) menu was created as an automation tool to quickly sort calls. However,
SIP-Trunk in Simple Terms: How to Turn Dozens of “Narrow Roads” into One Wide Highway for Calls
What is SIP-Trunk and Why Your Business Needs It Imagine that your business communication is a network of roads. Every single phone number or line
The perfect customer service: the path to unmatched customer loyalty
Every business knows that customer loyalty — is the foundation of productivity and growth. However, in today's world, where clients reach out via
Predictive Dialing: How to Increase Call Center Productivity 3x
How much time do your call center agents spend waiting? Manual dialing, long rings, answering machines, waiting for a free manager — up to 70% of
How to Avoid Losing Customer Trust? Local Virtual Numbers for International Business
Your business is ready to enter the international market: the product is perfect, logistics are set up. There is only one, but critical, obstacle
PHONE CALL SOFTWARE: VoIP SOLUTIONS OVERVIEW
VoIP technology allows you to make phone calls over the internet using various devices. In this overview, we will cover the main types of equipment
Call Analytics: How to Find Weak Spots in Sales
Every call in your sales department is a potential deal. But do you truly know what is happening during these conversations? Why do experienced
More Than Just Support. Why UniTalk’s Paid SLA Plans Are an Investment in Your Business’s Stability
Every business that works with customers knows that stable communication is the foundation. Any failure or delay can cost lost deals and reputation.
Predictive dialing
To ensure your operators speak only with "live" customers, without wasting time on ringing tones and unanswered calls, you need intelligent
