Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
Predictive Dialing: How to Increase Call Center Productivity 3x
How much time do your call center agents spend waiting? Manual dialing, long rings, answering machines, waiting for a free manager — up to 70% of
How to Avoid Losing Customer Trust? Local Virtual Numbers for International Business
Your business is ready to enter the international market: the product is perfect, logistics are set up. There is only one, but critical, obstacle
Call Analytics: How to Find Weak Spots in Sales
Every call in your sales department is a potential deal. But do you truly know what is happening during these conversations? Why do experienced
More Than Just Support. Why UniTalk’s Paid SLA Plans Are an Investment in Your Business’s Stability
Every business that works with customers knows that stable communication is the foundation. Any failure or delay can cost lost deals and reputation.
How to Effectively Use Call Information for Business Growth
In sales departments working with cold calls, an agent can make up to 150 calls daily. Each such call is not just a one-time communication but a
How to build a strong customer service with the help of a Voice robot
70% of customers expect an instant response from the company to their request, and 55% expect to receive a response in an hour or less. These are the
Cloud Computing: what it is and what business advantages it gives
In the next 5 years, 95% of all business workloads will be migrated to the cloud. Companies use cloud computing for various tasks, starting from
Get more out of your phone calls with UniTalk Speech Analytics
According to forecasts, in the coming years, marketers will rely on customer behavior analytics, business process automation, and the use of
13 Best Productivity Tools for Working Remotely: Apps and Software for Working from Home
The modern workplace is no longer confined to the four walls of an office. With the advancement of digital technology, working remotely has become a
How to solve the problem of Unassigned traffic in Google Analytics 4
1 липня 2023 року користувачі Google Analytics перейшли на нову версію аналітики — Google Analytics 4. І для багатьох спеціалістів це стало причиною
BOOST YOUR BUSINESS WITH A VOICE ROBOT
Чим би не займалась ваша компанія та які б продукти чи послуги не продавала, ваші клієнти хочуть уваги, швидкого обслуговування та персоналізованого
How CRM implementation and integration with IP telephony change business. “AWP Republic” case
Друзі, сьогодні хочемо познайомити вас з нашими партнерами з Одеси — веб-студією «AWP Republic», яка вже довгий час впроваджує та супроводжує
