Our latest publications

How to Turn Black Friday into Record Sales: 4 Steps to Retain Every Customer?

Black Friday is a speed test. During peak days, traffic on the lines and in messengers increases by 3–10 times. This is where the readiness of your

IVR without frustration: 3 rules to avoid losing customers on the first step

The Problem: When IVR Harms Your Business The Interactive Voice Response (IVR) menu was created as an automation tool to quickly sort calls. However,

SIP-Trunk in Simple Terms: How to Turn Dozens of “Narrow Roads” into One Wide Highway for Calls

What is SIP-Trunk and Why Your Business Needs It Imagine that your business communication is a network of roads. Every single phone number or line

The perfect customer service: the path to unmatched customer loyalty

Every business knows that customer loyalty — is the foundation of productivity and growth. However, in today's world, where clients reach out via

Predictive Dialing: How to Increase Call Center Productivity 3x

How much time do your call center agents spend waiting? Manual dialing, long rings, answering machines, waiting for a free manager — up to 70% of

How to Avoid Losing Customer Trust? Local Virtual Numbers for International Business

Your business is ready to enter the international market: the product is perfect, logistics are set up. There is only one, but critical, obstacle

PHONE CALL SOFTWARE: VoIP SOLUTIONS OVERVIEW

VoIP technology allows you to make phone calls over the internet using various devices. In this overview, we will cover the main types of equipment

Call Analytics: How to Find Weak Spots in Sales

Every call in your sales department is a potential deal. But do you truly know what is happening during these conversations? Why do experienced

More Than Just Support. Why UniTalk’s Paid SLA Plans Are an Investment in Your Business’s Stability

Every business that works with customers knows that stable communication is the foundation. Any failure or delay can cost lost deals and reputation.

Predictive dialing

To ensure your operators speak only with "live" customers, without wasting time on ringing tones and unanswered calls, you need intelligent

ADDING A WEBSITE AND INSTALLING THE UNITALK SCRIPT ON IT

Your website is a crucial sales engine, but to maximize its potential, you need to seamlessly connect it with your telephony system. Installing the

Establishment of an employee department

For your IP telephony to operate as a well-oiled machine, ensuring customers always reach the right manager quickly, proper team organization is