Our latest publications
feature practical case studies, tips, and trends for business and communications. All the most interesting content from different categories in one place.
Copying voice robots to other projects
Creating the perfect Voice Robot takes time, but scaling that success should be instant. The "Copy to Another Project" function allows you to
Tariffing and writing off voice robots
Understanding billing principles is the foundation of effective budget planning for your contact center. UniTalk Voice Robots allow you to automate
History of voice robots
Creating a robot is just the first step; true efficiency is achieved through the constant analysis of its interaction with customers. The "Voice
Speech Recognition Settings
The accuracy and speed with which your Voice Bot understands the client are key factors for dialogue success. Speech Recognition Settings (STT) allow
Connecting and configuring UniTalk IP telephony integration with VoIPTime CRM
To set up the integration, log in to your UniTalk and VoIPTime CRM personal accounts as an administrator and follow the steps below. In your UniTalk
Speech Recognition Settings, Audio Features, and Bot Drafts
The effectiveness of a Voice Bot depends 90% on its ability to accurately understand a client speaking different languages or at varying speeds. At
Setting Up Voice Bot Action Types: Managing Call Routing
Once the Voice Bot has successfully recognized the client's intent (using conditions), it is time to execute a specific action. These Actions are the
Setting up the types of conditions for the Voice Robot
The effectiveness of the Voice Bot directly depends on its ability to accurately recognize client intent. In UniTalk, we offer an advanced set of
Configuring and Editing the Voice Bot: The Builder for the Perfect Dialogue
Creating a complex and effective dialogue scenario requires a powerful and flexible set of tools. The UniTalk Voice Bot editing page is a visual
Voice Bot Page Settings
Creating an effective Voice Bot starts with an intuitive interface. The "Voice Bot Settings" page in UniTalk is your command center, where you can
What is a Voice Robot and what is it for?
Routine calls, repetitive questions, and the need for 24/7 support no longer require a large team of human operators. The UniTalk Voice Bot is a
Cloud Computing: what it is and what business advantages it gives
In the next 5 years, 95% of all business workloads will be migrated to the cloud. Companies use cloud computing for various tasks, starting from
