Interactive voice menu – IVR

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Interactive voice menu – IVR (Interactive Voice Response) is a technology for playing previously recorded voice messages that perform the function of routing (redirecting) calls, collecting statistics, obtaining the necessary information for your customers or performing a number of other actions within the technical capabilities of UniTalk.

100 million +

phone calls monthly

99.98 %

fault tolerance of our service

7 +

years on the market

40 +

ready-made integrations with various systems

Interactive voice menu – IVR allows:

create a multi-level voice menu;
provide a choice to redirect the call to the required employee or department;
activate the required action scenario;
play the desired voice notification. improving the quality of customer service

Implementation examples of the Interactive Voice Menu – IVR:

obtaining information about the state of the client’s personal account (for example mobile account);
obtaining information about the status of the order (for example delivery services, online stores, etc.);
automatic re-order confirmation (for example water delivery re-order, consumables re-order);
automatic redirection to the assigned manager or department (for example: redirecting a call to the accounting department, sales, or marketing department).

An example of confirming registration on the site using a phone call:

In English

In Polish

In Ukrainian

In Russian

An example of automatic redirection to the required department:

In English

In Polish

In Ukrainian

In Russian

Benefits of Interactive Voice Menu – IVR:

improving the quality of customer service (customers receive the necessary information 24/7);
increasing the efficiency of processing incoming calls (accepting requests and orders 24/7);
automating business processes and minimizing costs (the system performs part of the functions of a secretary or manager without their participation);
improving the company’s image (demonstrating the use of modern technologies);
increasing customer loyalty (address and availability at a convenient time for customers).

It is possible to create any number of single and multi-level IVR. Voice accompaniment can be recorded by the announcer or using speech synthesis.