UNITALK Blog
A blog where UniTalk specialists share real experience: how modern IP telephony works, how processes are automated, and how service is improved. Case studies, useful tips, and step-by-step guides for business — simplifying the complex.
Our latest posts
7 Things Every Contact Center Manager Should See Every Day
Most contact center managers start their day the same way: they walk into the office, ask the supervisor “How are things going?”, hear “Everything’s
Why communication should be embedded into CRM business logic
In most companies today, CRM has already become the center of customer operations. Deals are managed there, statuses are tracked, conversions are
Client Cases and Experience
How UniTalk’s Voice AI Agent Sped Up Initial Candidate Contact 15x and Relieved the HR Team Without Expanding Headcount
How a company with a high volume of applicants automated primary screening, accelerated hiring, and reduced recruiter workload – with the UniTalk
How a Medical Clinic Cut First Response Time from 20 to 2 Minutes: UniTalk Chat Case Study
In healthcare, every delayed response is more than an inconvenience. It is the moment a patient decides to contact a competitor instead. A
How the UniTalk Voice AI Agent Sped Up Order Confirmations 40 Times and Increased the Average Check by 9%
How a large cosmetics e-commerce automated routine tasks and relieved the team without expanding staff. Case study summary Niche: e-commerce
Insights for Business
Why communication should be embedded into CRM business logic
In most companies today, CRM has already become the center of customer operations. Deals are managed there, statuses are tracked, conversions are
Cloud Services for Business: How to Choose the Right Model for Your Company’s Scale
Fifteen years ago, only corporations with large IT budgets could store data in the cloud — today, mid-sized businesses and even three-person startups
What Is Customer Health Score and How to Use It
Imagine: a client has been working with you for a year and a half. Pays on time, never complained, sometimes even replied to messages. And suddenly –
Knowledge Base
CONNECT AND CONFIGURE UNITALK IP TELEPHONY INTEGRATION WITH Microsoft Dynamics 365 CRM
Connecting Microsoft Dynamics 365 CRM Business process automation is not about complex codes, but about your time. UniTalk integration with
UniTalk and Asteril CRM Integration: A Step-by-Step Guide to Setting Up Calls and Chats
Asteril CRM is a convenient, powerful CRM system designed to automate online sales. Asteril CRM is an opportunity to maintain a single database of
UniTalk and Firmao CRM Integration: Setting Up Calls and Chats
UniTalk and Firmao Integration: Connection Guide Connect your telephony and chats with the Firmao CRM system to automate lead processing and
Products and Solutions
7 Things Every Contact Center Manager Should See Every Day
Most contact center managers start their day the same way: they walk into the office, ask the supervisor “How are things going?”, hear “Everything’s
Why Telephony Is No Longer Enough: 6 Tasks Only a Contact Center Can Solve
There comes a moment when a business notices: there are calls, but no control. Operators answer, but clients are still dissatisfied. The team grows,
Why Customers Are Choosing to Message Instead of Call
Three years ago, chat was a nice addition to phone support. Something for people who didn't want to call, but not a core part of the process. Today,
Updates and News
WhatsApp for Business: The Complete Guide to Using It in 2026
Customers are increasingly choosing messengers over phone calls to reach businesses. It lets them write at any time, reply at their own pace, and not
Multi-button and Website Chat: Setting Up Design and CTAs to Increase Conversion by 15%
Having more communication buttons on a website does not guarantee more requests. Most of the time the opposite happens. When the screen is overloaded
UniTalk Omni: Unite Calls, Chats, and Artificial Intelligence Tools in One Platform for a Customer Communication Revolution
Your Communication Pain Points: Why Separate Technology Means Lost Leads and Money You are a business owner or a manager looking for practical
